Month: February 2021

Why Is Supply Chain Management So Difficult For Hospitals?

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The origin of the problem is easy to identify but not for that reason it has been easy to solve; the critical points of the process are subject to the different objectives of those who compose it and are not aligned with the hospital’s business objectives.

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Perhaps doctors give preference to the brands of equipment, drugs or items they were trained with, while the hospital administration is seeking to obtain good quality supply at affordable prices, thus the supply chain is inefficient and fragmented.

Favoring physician preferences for certain items can result in significant cost variations in the budget, and many hospitals are cornered by these types of decisions.

In reality, what the administration should look for is to buy items that contribute to the quality of the service provided to the patient and that have proven to give better results to patients, but how can you make these decisions if you do not have information from your chain of products?

The lack of systematization of the supply chain limits the transparency of the process that supplies follow.

The lack of systems prevents health institutions from accessing the information generated in the supply chain that would allow them to make more informed decisions regarding their processes.

Hospitals, dealers, and purchasing departments must know what they have, where it is used, who requests it, and when it will expire.

It is essential to have tools that automate the supply chain and have analytics of the processed information that allow hospitals to:

  • Have visibility of the route that supplies take
  • Have the power to provide higher quality services
  • Obtain actionable information from each process
  • Know the demand forecasts for an item by knowing where it is used.
  • Significantly avoid wastage due to expiration dates.
  • Avoid “ant storage” by staff.
  • Increase the transparency of prices by systematizing and standardizing the orders of these supplies made by your doctors.
  • Obtain information that allows monitoring the use of inputs.
  • Obtaining a cost-charge capture is more transparent and less complicated in finance and warehouse.
  • Increase the effectiveness of patient charges.

Technology enables the ability to capture data at all points in the supply chain and share the information generated with key people, these in turn transform this information into usable data for decision-making, making it an asset of the hospital business.

But to achieve the above, it is necessary to connect the supply chain process to the technology of daily use, with top hospital consultants in India, you will get the helpthat will allow you to control:

  • General storehouse
  • Warehouses and Inventories
  • Pricing Administration
  • Centralized and Local Purchases
  • Surrogate Control
  • Requests for Subrogated Material/Services
  • Studies/Articles to be authorized
  • Purchases to receive
  • Surrogate Study Reports

Hospital management consultancy in India offers healthcare players its expertise in the optimization and management of complex flows either in the form of development of decision support tools, or in the form of support during the design or reorganization of a process.

Tips To Improve The Potency Of Health Workers

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As, in most hospitals, the cost of labor is the largest component of operating expenses, the institutions will focus on promoting productivity as a way to reduce this burden.

Fundamental for having an immediate impact on the provision of health services, and even of the population, the performance of the workforce is good to the extent that the institution manages to provide sufficient resources for it to have a good capacity for a fair and efficient response.

Here are some practical tips for the manager of a hospital as suggested by best hospital consultants in India to have an indication of how to increase the productivity of his work team.

1 – Mapping functions and characteristics of the team of professionals

For years, theories supported that the weak performance of the health worker was caused mainly by the lack of knowledge and skills. In recent years, that perception has changed.

To understand why health workers perform differently, it is useful to consider the factors that influence their work as characteristics of the population served, the health system and the environment that surrounds it.

2 – Invest in an IT system capable of supporting the operation as a whole.

Improvements in workforce performance and productivity usually result from a series of interconnected interventions, not from uncoordinated actions or from a single action.

Therefore, hospital consulting companies in India recommend to have an IT system capable of interconnecting all areas of the hospital when seeking increased productivity in a health institution.

A BI (Business Intelligence) system, for example, can eliminate manual processes by reducing the execution time of tasks, standardize operational processes and improve information flow.

An integrated system can avoid the problem of lack of interoperability between various systems operating in public health units.

3 – Involve all teams in the process

Although it is implicit, the lack of collaboration between teams is one of the biggest obstacles to productivity in a public health institution.

In addition to investing in an IT system, the manager needs to stimulate better individual performance and the health workforce as a whole. By creating a process of interdependence between the teams, the fulfillment of the activities is conditioned to the data entry.

In other words, everyone becomes responsible and part of a pre-established and organized cycle, and thus understand the value of the tasks to carry out the total operation.

4 – Create team performance indicators

Apparently it can be difficult to measure and monitor the performance of a team of a public health institution. However, an IT system can translate that process into data, making interpretation easier.

In addition to HR and recruitment indicators, it is necessary to establish new indicators to better capture the performance of the workforce.

5 – Support standards and codes of conduct

It is very common for the productivity of companies to be linked to the misunderstanding of information, excessive expenses and lack of visualization of costs.

However, the performance of health workers in terms of skills and responsiveness is also influenced by their sense of professional identity, vocation and work ethic. Creating values, standards and aspirations are other ways to support and inform productivity. If you are facing any type of problem in your hospital or medical center, the best step for you is to take help of healthcare management consulting in India as it can provide you with various solutions to deal with the prevailing problems.

The Challenges Of Hospital Management

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The health system is one of the most important issues for any country. Although the care that patients receive is what stands out the most, to reach this point various processes that intervene in a successful management must be fulfilled.

Today hospitals, clinics and outpatient care centers must deal with different providers, whether of medicines and supplies, as well as with work teams, which are increasingly demanding.

In addition, the patients themselves have become people with much more opinion that although they do not understand the medical terms or clinical names of their diseases, they know very well how they and their families want to be cared for.

The flow of information must be facilitated and patient care made more effective. It is also important to share more the results in the healthcare and economic field and to ensure that the agents involved have the best possible training.

However, these problems can be solved with the help of top hospital consulting firms in India.

Hospital management is a decision-making process that aims to achieve the maximum benefit for the patient. A hospital, apart from offering medical services, is a place where patients stay.

It is for this reason that different areas such as nutrition, medicine, accommodation, the financial system, the professional team and internal and external communication, among others, must be coordinated.

The final objective of the hospital manager is to integrate the different areas that make up a hospital facilitating the flow of information, guaranteeing the improvement of hospital processes and making the more effective patient care.

The management of a hospital and its services can hardly be carried out without doctors and their knowledge, which constitute the exclusive added value of the organizations that hire and employ them.

This foundation underlines the importance of all the agents involved in the hospital setting having the best possible training and that doctors have enough information to make the “cost-effective” decisions required at each level.

One of its most significant elements is process improvement; the introduction of its tools, which a few years ago were scarcely disseminated, is increasingly being promoted in hospital institutions.

There are new trends in hospital architecture, in the management of resources and human capital, in the management and optimization of key processes.

There are new paradigms related to the expectations of those who work in health, the need for a health culture focused on the humanization of care, safety and the quality of care for the user- patient, family and community – is perceived, strengthened and focused on values, ethics and bioethics.

And this is where healthcare management consulting in India comes into role.

Addressing problems related to quality of care is one of the main concerns of health systems. Process Management is one of the best practices most used in the health sector in recent decades, as it is an appropriate way to achieve greater patient satisfaction and a more efficient and effective care service.

One of its most significant elements is process improvement; the introduction of its tools, which a few years ago were scarcely disseminated, is increasingly being promoted in hospital institutions.

Promote Efficiency In A Hospital With Management Consultants

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Management in health care involves the management of labor, financial and material resources of the medical organization. At the same time, the most obvious and seemingly understandable personnel management is associated with a huge number of problems and contradictions.

And the most acute problem is the lack of medical personnel, both doctors and nurses. The most effective solution to the problem of personnel shortage in a medical organization may be to create conditions that motivate personnel to work in it.

Medical organizations, due to the lack of practical experience, theoretical knowledge, do not use advertising and marketing in their activities. Although the principles of marketing in healthcare and advertising of healthcare services and goods are widely used all over the world.

A shortage of health workers is often a major obstacle to strengthening health systems, but efficiency can also be undermined by ineffective recruitment, inadequate training, and poor oversight.

A holistic approach to hospital transformation, based on the central role of doctors and health care processes, can help hospitals and the health system as a whole provide health care that is more financially sustainable, patient-centered, and understandable to doctors.

As suggested by top hospital consultants in India, to stabilize the finances of the hospital, it is necessary to use some initiatives, such as the implementation of efficient Hospital Management that guarantees intelligent accounting and profits.

There are no defined rules that ensure the success of hospital management, but there are factors that must be especially taken care of to increase the chances of creating a successful organization.

The leader is an indispensable role of any institution, he is the person who at the individual level will most mark the organization.

You will be in charge of defining the strategic lines, but you must also know how to motivate those around you, choose your team properly and resolve conflicts in a professional manner. A good leader greatly increases the chances of success of hospital management.

Setting strategic objectives and developing plans with concrete actions that allow reaching them is one of the basic functions of management. The objectives and actions must be periodically reviewed and modified, if applicable. An organization should never be afraid of change.

Patient-centered care is about meeting the needs of patients and the market, although to get to that point, we must first know what those needs are. Communication channels must be opened to collect the opinions of patients and allow them to assess their experience.

Along with this, knowing how to choose the right staff, motivate them, make them participate in the mission and vision of the institution, get their maximum potential and their best performance are some of the great challenges of hospital management.

Hospital management involves continually optimizing what already exists and incorporating changes that lead to higher levels of quality.

We recommend you to contact hospital consultants in Delhi NCR as they will make this procedure simple for you, by giving the advice and suggestions that will benefit your hospital.

Patient Satisfaction: An Important Element Of Your Healthcare Center

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In the health sector, different methodological approaches (both quantitative and qualitative) are used to identify the aspects of health care that are most important to patients.

Nowadays, the application of the concept of quality to health services is gaining more and more importance.

However, implementing a system for its management is not an easy task and requires a cultural change in the organization that involves all the actors of the institution in order to satisfy the needs and preferences of patients.

The large population of our country requires health services to be at a level that can meet the needs. Those concerned in the health sector must fully fulfill their responsibilities.

In every sector, quality is the most basic condition for customer satisfaction. Considering the place of quality in the health sector, we can say that it represents a more important and more imperative characteristic than other sectors.

Because the sector, which refers to the area where human life is in question, has been considered by our civilization to be even more important than the existence of the state.

It is revealed that one of the basic building blocks of satisfaction in hospitals and healthcare sector is hygiene. The hygienic and modern structure of the hospitals is a fundamental factor that makes the patients feel safe.

What the Hospital Administration Should Do?

Thefirst step of satisfaction is the adoption of valuing people, especiallyby those who serve in the health sector, and making it a corporate culture. However, there are different factors that need to be done in order to ensure the quality of the service provided to people.

For example, all medical devices that need to be used in the diagnosis and treatment of diseases must be found and used in hospitals. The hospital staff mustfollow the technological inventory developing in the health sector and have a flexibility that can focus on innovations.

In this regard, it is necessary to establish a unit within the hospital and to find solutions to people’s problems with R&D activities.

The relationship with patients and their families, locating and reducing errors, working as a team, involving everyone, feeling part of an organization that needs us and that is moving towards the new changes that the system and the world need, are the essence of the culture of quality, and this is why, we suggest you to turn to top healthcare consulting firms in India.

In addition, a business partnership with a good supplier or manufacturer is an important step to reduce the workload of the hospital management in the provision of healthy, high-quality medical devices that are beneficial to people.

The hygiene of the hospital, the positive communication of the staff with the patient, the doctors conveying enough information to the patients, although it is determined as satisfactory points, the hospital’s continuous renewal and adaptation to the developing health opportunities, and the competition due to the increasing service supply in the sector is needed.

The hospital administration should follow a human-oriented strategy in this regard and continue its development and change with an innovative perspective, and this can be done with the help of hospital management consulting company.

Keys To Excellent Hospital Administration

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Hospital administration and, in general, the administration of health centers, requires qualified and trained professionals in the management, administration and management of hospitals and clinics.

To be successful, the management of health units must be in charge of people with vocation, leadership, organization and planning capacity. In the same way, you must prioritize quality and optimal care aimed at meeting all kinds of needs.

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In short, the hospital center must bear in mind that its most important objective is patient care. To achieve this, the role of hospital management is a priority.

In this article, we will tell you what are the 4 keys to direct health centers that seek excellence. The purpose: to offer patients and families the best possible care precisely when they need it most.

1) Vocation: the key is in the beginning

Regardless of whether the health center is public or private, the vocation of service and attention to others in health matters must be the starting point for quality and excellence.

The vocation, which can be both passion and commitment, is a value that the director must transmit to healthcare personnel, administrative personnel and, in general, to any team involved in the usual work of a hospital center.

2) The priority is the patient

The hospital administration recognizes four areas or fields of action in its usual work: medical care, administration, maintenance and services.

In all cases, the hospital manager’s priority is that these four areas are coordinated based on a priority axis: attention to the needs of the patient.

From the perspective of users and professionals of the sector, it is a priority that the areas of services and administration acquire the culture of patient care.

For this, the selection, training and encouragement of personnel in these areas is essential, this can be done with the help of top hospital consulting firms in India.

3) Knowledge of administrative processes

Hospital administration is the organization and integration of available resources in planning with specific objectives.

Coordinating and managing administrative processes in the field of health services requires a series of knowledge that goes through administration and management, but also through the health sector, the organization and hospital and clinical processes.

In this way, the director of hospital centers must have a professional profile capable of carrying out medium and long-term projects, with the intention of improving processes and breaking paradigms.

In the same way, the administrator of hospitals and clinics must have negotiating capacity, take care of resources and seek the growth and development of the organization he directs.

4) Strategic planning and projection of the institution

Whether he is part of the public sector or the private sector, the director of health centers is responsible for planning a medium and long-term strategy that allows increasing the prestige and projection of the institution he directs.

To achieve this, it is necessary to have knowledge in the areas of administration, but also in marketing, corporate organization and business. While it is true that the quality of the health service and the treatment of patients are factors of undeniable prestige, it is also true that the prosperity and growth of a health institution depends on its ability to maintain achievements, improve them and make them known. And for this, we suggest you to consult hospital management consultancy services.

Combining Quality Of Service And Efficiency, The Challenge For Healthcare Organizations

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It is not surprising that customer experiences are less enjoyable than in other sectors, as contact to healthcare providers is mostly made because of health problems. However, satisfaction levels of outpatients are in a decreasing trend.

In addition, with the help of new technologies, this lean process can be focused increasingly more cost-effectively and at an appropriate scale.

A hospital requires a financial strategy focused on three essential pillars:

  • Improve the availability of external financing.
  • Increase the internal generation of resources.
  • Prioritize required investments according to your strategic plan.

Managers in the healthcare community are under a lot of pressure to improve hospital performance, but the means to do so are not always easy to identify. One of the reasons for this difficulty is that the performance of hospitals cannot be evaluated only in financial terms.

To assess the performance of a hospital, it is indeed necessary to take into account a multitude of factors: the waiting time in the emergency room, the number of patients treated, the training and availability of medical staff, the quality of care offered, accessibility to services, equipment and rooms available, etc.

Caught between growing quality imperatives and generally declining or at best stagnant budgets, healthcare professionals today have to face complex organizational constraints, all this can be solved with the help of healthcare consulting firms in India.

Between the optimization of the patient journey, the management of the flow of surgical tools and their cleaning or the rationalization of the drug supply, there are many organizational issues.

In organizations with many priority rules, optimizing the journey of patients in a department is a problem that is extremely complex.

To manage this complexity, hospitals and health services are increasingly using decision support tools to assess the different scenarios available to them when they want to rationalize their flows.

Like the flow of patients, the flow of materials and drugs can be very complex in institutions linked to the health sector and thus justify the use of the same tools.

Healthcare management consulting in India will allow the hospitals to improve their operational management, increasing the internal generation of resources and partially closing the identified gaps. And it will guide them in the investments necessary to support their mission in a sustainable way.

The continuous changes in the business environment have brought consulting companies closer to the health sector.

Health systems around the world face a critical challenge- how to ensure that people have widespread access to health services, while constantly improving the quality of health care and avoiding rising costs.

Strengthening competition can often serve as an elegant complex solution to this problem. Moreover, different countries define the importance of certain values ​​differently and set different development goals for their health systems.

Technological advances are helping healthcare to become more personalized, leaner, cost-effective and scalable, and deliver more successful outcomes than ever before. But the change in demographic characteristics, particularly the rapidly expanding and aging population and globally growing wealth, are contributing to higher expectations and increasing pressure on healthcare systems around the world.

4 Activities That Promote Profitability In A Hospital

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If you do not have an adequate financial strategy, sooner or later you will have problems fulfilling your mission and strategic objectives.

No matter what its mission is, whether it is non-profit or for-profit, whether it is publicly or privately owned, every hospital will benefit from an adequate financial strategy that supports its mission.

Profitability is the goal of every business, and hospitals are no exception. In a market as competitive as healthcare, it is difficult to keep all the activities carried out within a hospital institution profitable.

Here are 4 activities that promote the profitability of a hospital:

1. Innovate services to increase their market share

The decision to enter a new specialty to attract a market or increase its market share is a decision that must respond to an arduous investigation that provides information on the needs of the locality that serves the institution, as that would considerably increase your success rate and income.

The hospital must analyze the health trends of the population, with demographic data on possible chronic diseases that may occur and with statistics that help favor one specialty or another.

2. Plan your operation around occupancy to control costs

Today’s business intelligence offers the necessary visibility to make decisions in support of resource planning by providing occupancy statistical data over time periods, to make forecasts or to plan the personnel to be assigned according to the flow presented by area and/or days of the week.

When each medical director and each administrative director coordinate to forecast and plan staff, many savings and awareness are achieved in staff management.

3. Reduce warehouse costs by working with your supply chain and your doctors:

There is technology that enables data capture at all points in the supply chain, and sharing the information generated at these points with key people will allow the transformation of this into usable data for decision making, making it an asset of the hospital business.

An excellent practice to reduce costs is to identify the costs of the material used in the procedures, compare them with the national standards and share that information with the doctors to participate in the control of costs.

4. Subrogate some services:

On some occasions, as a consequence of all the operational needs of a hospital, it is easy to lose focus and have money leaks when performing activities outside the direct responsibilities of a hospital, which consist of providing care and patient services.

With this in mind, it is recommended to subrogate certain services such as cleaning, laundry, cafeteria and laboratory services, since when managed by third parties, significant savings are generated.

Top hospital consulting firms in India can help health systems make the right decisions about using competition as a tool to provide access to high-quality and effective health care.

Hospital management consulting company can deliver noticeable performance gains by helping healthcare organizations transform their fragmented activities and evolve them into integrated ecosystems of providers, customers and researchers who can interact with patients, caregivers and others in an individualized manner.

Is Your Patient Loyal To Your Hospital?

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Service alternatives are increasing in the health sector. Therefore, hospitals must find ways to create loyal patients. One of the best ways to create loyal patients is building good relationships with patients.

Almost all of the health institutions do not work with the infrastructure to create loyal patients. In fact, databases should be created to record the names and addresses, personal tastes, habits and hobbies of their patients.

Since the image of the organization will be perceived in all kinds of relations in situations encountered with patients (invoicing, advertisements, telephone calls, meetings, visits, technical support, complaints, etc.), the smallest disruption in these relations will damage the corporate image and cause a negative effect on loyalty.

Since corporate communication represent every behavior towards the patient, these personnel should be knowledgeable, competent, decision-making, able to develop relationships, and highly influential people. And it is one of the biggest handicaps of hospitals.

Providing total solutions to patients by making visits outside of personal relationships, telling them about innovations, inviting them to see the innovations, organizing promotional days are among the factors that will increase patient loyalty.

As patients who are loyal to the hospital increase the profitability of the organization more, it is necessary to provide them with more value and to retain them.

However, not making visits, not providing personal solutions, or even not being seen by the media and press of health institutions can end patient loyalty.

It is seen that the patients of the healthcare institutions, which are prominent in the health sector, with strong promotion, are more loyal.

In the health sector, the increasing competition conditions, the rapid increase in the number of competitors entering the market and the patients who have the opportunity to choose more consciously than in the past show that the performance of health institutions to date will not be enough to guarantee their future success.

Now, what is important for healthcare organizations is to make their patients loyal by developing their abilities that will differentiate them from competitors.

The organizations that are the best in this field of activity, developing joint solutions with patients inside and outside the hospital, meeting their expectations, providing service, strengthening their relations with them, need to take an important step towards increasing profitability and market share by ensuring patient loyalty.

And all this can be done with the help of hospital consultancy services. Managing and advancing the hospital as well as opening a hospital requires serious knowledge and management experience. Each process should be designed according to the institutional structure and the person should be operated independently.

Even if the people change, the processes should continue to function. Establishing the right process is instrumental in getting the right reports and making the right decisions.

The greatest challenge in terms of optimized personnel deployment is the balance between economic efficiency and quality of services, which can only be ensured with sufficient staff.

Top healthcare consulting firms in India will support you in this important challenge by carrying out a personnel requirement analysis, in which they combine various methods such as the key figure, workplace and working time method with a revenue-oriented approach, depending on the issue.

Factors Influencing Patients’ Satisfaction In A Hospital

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The hospital produces medical care and services for the benefit of the patient and the latter, like any other client, must assess the quality of the care he has received and declare himself satisfied with it or change his doctor or establishment (if possibilities allow it).

Like any company that provides services, the hospital is part of a process of improving the quality of services provided to patients. Healthcare establishments must identify the quality requirements and needs of the population, as low-quality services can result in inestimable costs.

Hospital management consultancy in India

Indeed, hospital logistics is part of the dynamic of the search for overall performance where activities are organized and structured with the aim of patient satisfaction in terms of quality, quantity, time, safety and at the lowest cost.

The challenges of health facilities are multiple: lack of quality infrastructure, low-level medical technology, lack of coverage, among others.

However, the solution to all these problems aims at a single objective: the satisfaction of the patients and the correct attention that each one of them deserves. Hospital management consultancy in India can help you in dealing with such type of issues easily.

The excellence of a health institution necessarily goes through one of the most important resources of any organization: the human factor. Getting a health care institution to position itself as a quality benchmark requires a manager with leadership skills, who solves conflicts and reduces work stress.

In the same way, the staff of a health institution will be more efficient when the treatment they receive is warmer, more respectful and friendly. Their motivation and recognition of their performance are factors that pay off and affect the quality of their work.

What factors are valued by the patient when choosing a medical center?

The perception you have of the sanitary facilities, their hygiene conditions, the degree of comfort that they generate, the possibilities of choice, the availability of advances in diagnosis and treatment will also guide your decision and will be a parameter of your satisfaction.

All this without forgetting the link that the patient will establish with the center beyond their consultation or discharge from hospital in the continuity of their care.

In addition to this, quality management has as a necessary component to ensure patient safety by taking care of the quality of the facilities, processes and therapies.

Satisfaction in health care entails, in short, meeting the expectations of excellence of a patient when what is in the hands of the professional and the center is their most precious asset, health.

One of the pressing issues of modern health care is to increase patient satisfaction with the received medical care during the rehabilitation process, including the assessment of both the organization of the process and the result of treatment.

Communication is not only an important component of therapeutic interaction, but also a factor that has a direct impact on the patient’s satisfaction with rehabilitation.

A personalized approach and well-functioning communication of staff with the patient have a pronounced positive effect on his satisfaction with medical care during the rehabilitation process.

To make your hospital management system more efficient and satisfying for your patients, it is suggested to turn to hospital consultancy services.