People at the Heart of the Healthcare Transformation

The digital revolution modifies our behavior and our experiences in many areas, including health. The way we deal with our well-being, our relationship with the medical staff and the sharing of personal data are increasingly central themes. The challenges of the so-called healthcare transformation are complex, but there is a key to addressing them without the fear of a Black Mirror future: starting from people and their needs.

The four pillars for addressing healthcare transformation

One often falls into the error of identifying healthcare transformation with technology alone. But this kind of vision ignores a fundamental detail: those who use digital tools are first of all human.

It reverses the techno-centric approach, starting from the end: to understand the aspirations of the beneficiaries fully and then to build solutions able to interpret them in the best possible way. But how can we get this result? We have devised a process that develops on four fundamental pillars:

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Designing human-centered

Let’s imagine that we have to do hospital management consultancy in India for a care facility for the elderly. Who better than the guests who live within it can give us a clear vision of what are the primary needs to be addressed? Confronting with them in a strongly empathetic way we identify their needs and aspirations, drawing solutions that reflect their point of view. In this way, you avoid wasting resources on projects that will not work because they are not very useful or ineffective. Continue reading

New Technologies and Health Management: The Future of Health is Already Here

New technologies and health management: What is the future of new technologies in health management? These are playing and will play a significant role. Its application is primary if we want to improve the attention and experience of patients.

There are three keys in which technology plays a fundamental role in health management. They are digitalization, the transversality of networking and the accuracy of clinical diagnoses.

We are going to see these three keys below.

New technologies and health management: Digitalization

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Thanks to the incorporation of Big Data in health, numerous improvements have been incorporated for patients and medical professionals.

Another great revolution is the Apps in health. Thanks to these, patients can record relevant information about their health status. This will be of big help in diagnosing diseases, monitoring the patient, etc. It also allows the exchange of information between healthcare consulting firms in India. Continue reading

Innovation and Healthcare: A Guide to Change

Are you a health professional and are you responsible for the effectiveness and efficiency of your healthcare facility? Do you think your business can improve both from the ‘To care’ services and (and above all) from the ‘To care’ services? If you also think that to intervene on the quality of life of your patients is necessary to start from the redefinition of their lifestyles!

After a careful and in-depth study of your company, the people who work there and its users, hospital designers & planners will guide you towards the change that will allow you to meet and meet the needs of current and new generations of consumers. We will work on culture, technology, people and organizations because every aspect of your business can help to determine its success.

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Lifestyles: the importance of consciously choosing

Every individual, during the day, adopts behaviors that contribute decisively to the definition of their lifestyles. This means that the conscious choice of positive actions, repeated over time, can help to improve the actual and perceived quality of psycho-physical wellbeing and to prevent the onset of diseases and disorders.

Hospital project consultants in India has decided to respond promptly to the new awareness of these users, introducing integrated and multidisciplinary proposal models based on prevention. These modules include: Continue reading

Healthy Business Design: 4 Steps to Expand the Healthcare Business

Healthy Business Design is the formula designed to develop the business of private health facilities that want to design new health experiences for their patients.

Patients at the center of an ongoing transformation in the world of health and well-being: from patients to people, with their needs and needs. The program allows to change the approach to care, from “to care” to “to care” thanks to design methodologies that will enable:

  • Focus on the objectives
  • Better understand patients
  • Develop effective strategies to attract new ones

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Healthy Business Design can also be applied to networks of medical facilities, multi-specialist studies and single-specialist studies that want to differentiate themselves and represent a fixed point in their territory.

How does Healthy Business Design work?

Healthy Business Design by health care equipment planners is developed in 4 structured steps, designed to achieve concrete results in a concise time:

Understanding customers:

Through individual interviews with the key people of the company and, thanks to a visual representation of the results, experts identify the values that characterize the activity. Not only that, because it analyzes the business model, establishes its objectives and traces the profile of ideal patients. Continue reading

Building Experiences is the True Healthcare Revolution

Ours is an ambitious goal: to change the way we understand the relationship with health. We have already talked about our method inspired by design thinking and human-centered design, but the real question we want to answer now is “how do you want to revolutionize the whole healthcare sector?” There is not only one answer, but we have chosen to start from a simple concept: to draw experiences.

Define experiences

We could compare the experience to a journey. It all starts when the desire (or the necessity) begins and ends only once back home. What we live between these two moments will always remain in our memories and will define our expectations for subsequent journeys.

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Let’s think of another example that we touch every day: buy products online. The experience, in this case, begins with the manifestation of a need for a given product, has its peak at the moment when the courier rings at the door and ends only after advising (or advised against) the same product to others.

But what drives hospital space planners to choose a site rather than another are the actions that take place in the middle — the ease of finding what we need, the cheaper price, the best reviews, the fastest courier and so on. These micro-moments define whether our experience is to be repeated or just forgotten.

Building valuable experiences: our tools

Imagine applying this definition of expertise to patients in a clinic. How can we transform it to make it memorable? First, we must map it and fully understand the mechanisms that make it work.

To achieve this, we use a handy tool, the patient journey map. It is a visual representation of the actions performed by patients using a given healthcare service.

Then we identify the obstacles or development opportunities for each of these steps. In the same way, we build step by step the actions that the work team (doctors, nurses, and support staff) could undertake to improve the patient’s experience. By this method, we can provide our customers with a precise picture of the actions necessary to transform their business model in a genuinely human-centered way.

Not only. This approach allows us to respond to patients’ expectations, to involve them more, to make them feel unique and protected, and to increase their sense of satisfaction. In other words, making their experience memorable means turning them into ambassadors.

The real revolution done by hospital planners in India, the one that changes the approach to the Health system, is linked to a sixth issue that, in the light of what has been said, becomes fundamental and is the one that will make the difference in a value system based on value: it is the Relationship between patients, their families, and health professionals. The relationship must also be structured within the care pathways and how the latter must be analyzed and evaluated.

Do you want to transform the experience of your patients? Contact us, and we will work together to achieve your business goals.

Steps to planning of medical equipment

Currently establishing a hospital, a clinic or a health center represents a great challenge, whether it is a public or private institution, and it is clear that the hospital demand is higher than the supply that exists today in many parts of the world. That is why, from the beginning, it must be planned, designed, built and equipped quickly and efficiently in order to start operations as soon as possible and without setbacks. Success, therefore, depends, among other factors, on the balance and combination achieved in the approach to the needs and experience of patients, the use of state-of-the-art technology, and adherence to budgets and delivery times of the different stages of construction and equipment.

And once the hospital is finished and already in operation, it is not enough to have the best design, the most advanced technology, and the most renowned doctors so that it works as it should be. For this purpose, hospital planning and administration are also of vital importance, since a modern hospital plays important roles not only in the care of its patients, but is also a major part of both public health and social welfare programs, and of some way also has great influence on the process of development of the economy.

Do you know how to consider hospital electrical installations in the planning of medical equipment for your health center?

The health care equipment planners plays a vital role in planning of medical equipment for the successful renovation of a hospital space. It is done in order to optimize the care provided to their patients at the lowest possible cost.

Best Services of hospital designers & planners

The key to the successful design and planning of the process of building a new space in a health center, regardless of its size, includes the incorporation of appropriate medical technology along with consideration of the following factors:

  • The strategic vision of the organization.
  • Trends in medical equipment technology.
  • Operational requirements and clinical needs.
  • Patient and staff safety.

Taking this into account, the following are the three milestones of the planning of medical teams during the construction phase of health facilities:

Preliminary evaluation of the budget for financial approval

The medical equipment planner determines a budget figure based on spatial planning, preliminary discussion and project expectations. This data is incorporated into the survey and visual drawings of the project and presented appropriately to the hospital center for approval.

Delivery of design documents

Once the management approval has been obtained, the list of medical equipment to be installed must be presented and discussed with the architectural design and engineering departments.

This process is not always so simple since it can happen that the coordination of designs is delayed in the decision-making process in a determined medical team.

It is in this phase where hospital planners and medical equipment consultants plays a fundamental role in providing detailed information to the project management on the needs and potential electrical risks of the equipment to be installed, as well as observations to be taken into consideration at the time of construction.

Final equipment selection and closure of the planning

After the technical planning phase, an open meeting is held in which all the parties present discuss any unfinished business and select the medical teams, taking into account the installation requirements and their benefits.

The participation of engineers and architects specialized in hospital infrastructure is fundamental for the success of the project, since these are the technical support of the project management for making decisions regarding profitability and satisfaction of operational objectives for the health center.

Architecture for Health: Buildings that Heal

“The whole is better than the amount of its portions”; thus Aristotle abridged the bases of holism. It is about examining and considerate the systems as a combined and worldwide set that is, in short, going to establish the behavior of its diverse parts. But he does not believe that this “everything” is only a sum of its parts, but that the synergies between them achieve a much more complex system.

As such, architecture can, therefore, be integrated into a holistic system that tries to respond to different needs of the human being from different perspectives; but today, we want to highlight the concrete relationship of hospital architecture with holistic architecture. In this sense and from the point of view of psychology, Abraham Maslow already spoke of the satisfaction of the needs of his pyramid (physiological, security, social, recognition and self-realization) to achieve complete health, from the point of view of mental, emotional, physical and spiritual view.

Currently, medicine tends to be a holistic discipline, according to which the individual should be treated as a whole and provided with comprehensive health care related to physiology, biochemistry, nutrition, exercise, social relationships and also the habitat. Therefore, today, architecturally speaking, we tend to subscribe to this holistic commitment to health, seeking better visual and spatial quality and greater readability of hospital buildings that may be beneficial for patients.

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Healthcare architecture firms in India firmly trust that curing is possible, in part, through space. To attain an adequate space, we take into account the machinery that will be available, and we always seek the integration of natural light, chromatic and natural and green spaces, both inside the building and around it. The goal is always to improve user comfort. A good sanitary building is one in which the user feels that he is receiving the necessary care without perceiving that he is in a sanitary building”.

Once inside, the chromatic game that welcomes the patient will accompany him through the clinic, identifying each color with a specialty.

For us, scale, light or ventilation are basic elements, but in the well-being of a patient comfort and beauty are also fundamental. For a hospital to have the ability to heal it must be properly organized in architectural terms, but also, as we mentioned before, to be comfortable and to overcome the feeling of confinement that these buildings often cause.

From students, young aspiring architects are intimidated by their teachers when dealing with complex issues, such as prisons, social housing, and hospitals. More seductive are museums, theaters, and cultural centers, where the “artist” can give free rein to their creativity.

Buildings related to health, on the other hand, are among the most complex and technified, since their facilities, networks, special equipment, and spatial relationships must respond to precise requirements and to a host of restrictions that limit, or at least relegate to the background, the expressive value of the work.

However, the rejection that provokes this type of hospital space planning design rests fundamentally on the fear of the unknown and on simple prejudice. Beauty, in this case, is in the right way to respond to the problem; in contributing to the recovery of the patient.

On the other hand, it has been the same hospital architecture that has forgotten its user, in its human dimension, allowing machinist efficiency and procedural asepsis, end up eclipsing those fundamental aspects in the care of a patient, as is its assessment as an individual.

10 Keys for an Architecturally Curative Hospital

Therapeutic gardens, natural light, clear and understandable signs, etc. are some of the challenges that help cure the sick.

The disease generates feelings of vulnerability and loneliness. Whether you are a patient, a friend or a family member, the experience of visiting a hospital often causes stress and anxiety. The certainty that hospital project consultants in India can contribute positively to the healing process is increasingly necessary.

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DESIGN CHALLENGES FOR A HOSPITAL TO HELP HEAL

  1. – Clear and direct signaling. To help patients, companions, doctors and workers to find what they are looking for intuitively, avoiding detours and wasting time. “A healthy building needs healthy circulation,” says the architect, and in fact, the flow of circulation not only calms but can save lives.

2.- Temperature, lighting, air quality … Each of these elements designed to promote an optimal environment in the hospital should help in the recovery of the patient and this is achieved by fostering a space of refuge and safety, including a selective relationship of the most suitable materials.

  1. – Modular designs. They can reduce costs and deadlines, while environmentally friendly strategies can help hospitals remain sustainable and self-sufficient in the long term.
  2. – Balance between the technological and the physical. On the one hand, health care techniques are increasingly advanced and innovative. On the other hand, a change in the doctor-patient relationship means that patients now have more power than ever before. Hospitals must provide an infrastructure that promotes collaboration between technology, doctors and patients.
  3. – Therapeutic gardens. They are used to improve the quality of indoor and outdoor spaces, which reduces stress and has a direct benefit in patient recovery. In addition, sustainable materials and renewable energy strategies are protagonists in our environmentally responsible approach.
  4. – Soothing acoustics. The perception of a hospital as a refuge is achieved through meticulous attention to detail and decomposition into smaller and more accessible parts when talking about large buildings. Thus, both the hospital and its facilities will be integrated into its environment.
  5. – Maximize natural light and choose colors carefully. A comforting and humane structure must be followed to ensure that patients who remain in the hospital feel at home and do not feel the anxiety that often causes the size and design of a center with these characteristics.
  6. – Flexible designs. Hospitals are buildings subject to constant changes, so they need to be able to respond quickly and efficiently to changing demands, both from the healthcare world and from the patients themselves. The flexibility provided by hospital designers & planners allows anticipating future needs ensuring that hospitals of the present are built to last.
  7. – Delivery in time and budget. Because hospitals face enormous economic demands for their resources and capacities, in a hospital project – which depends largely on public funds – it is important that it be delivered under the parameters initially stipulated.
  8. – Diversity of needs. In addition to patients and their visitors, a hospital hosts the daily work of a wide diversity of employees. The architect must design a hospital that works without problems for all of them.

PACS system: differences between digital and conventional radiography

The X-ray scans are part of the routine of Health organizations, facilitating the diagnosis and monitoring of numerous diseases. The progress of digital radiography, through the PACS system  (Picture Archiving and Communication System), has changed the way Health professionals have access to the images, which are available at the moment in which the procedure is done, speeding up the preparation of the medical report and the routine of assistance. With the cloud computing allied to the model, the results are arranged where they are needed – in the office computer, in the operating room tablet or the doctor’s smartphone.

The digital radiography is based on the same principles of X-ray emission and its interaction with the human organism as conventional. The main difference between them is like the rays that pass through the matter that will be captured and processed to generate the image. In the traditional, radiographic plates are used that go through revelation. Already in direct digital radiography, X-rays are obtained by a circuit board sensitive to radiation, which generates a digital image and sends it to the computer in the form of electrical signals.

The test is accessed, processed and stored by PACS, which can be connected directly to the Patient Electronic Health Record (PEHP). In the indirect digital, the rays are captured by a phosphor plate that needs to be digitized for the image to be transmitted to the computer. Since then, it can be processed and destined for the most different premises, in the same way as direct radiography.

With this, one of the main disadvantages of conventional radiology is eliminated: the process of revealing the radiography. This stage generates toxic substances that pollute the environment. The proper radiography that was discarded over the years contributed to the generation of garbage. However, the disclosure process is done at least one hour, in the digital system the image is generated in seconds, optimizing the entire production process of the medical report. In addition to the advantages of top healthcare consulting firms in India, there is no need for extensive paper files to store conventionally printed exams.

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More details

Another difference between the two types of examination is in the quality of the images. In conventional radiography, the emission of the exact amount of radiation is necessary.  An error in the dose can generate a much or little-contrasted image, which will not allow the identification of injuries with security. Same with the perfect technique, considering that the sharpness and contrast of conventional radiography are naturally lower, the patient is exposed to a higher amount of radiation than in the case of digital radiography so that an image of the same quality is produced.

The image processed by PACS has more sharpness, contrast, details, and differentiation of densities than conventional radiography, which optimizes the diagnosis and monitoring of diseases. As it is immediately generated in the computer, it can be quickly sent to the radiologist. That professional then issues the medical report for a remote specialist or for the doctor responsible for the patient who can already diagnose and initiate the appropriate treatment, thus providing greater agility and efficiency throughout the care process.

The hospital consultancy services in India optimizes the processing of the image in the computer, which allows the adjustment of the contrast, the equalization by histogram and even the subtraction of images to favor the identification of injuries.

Hospital cost accounting

To overcome cost management, we must first pay attention to Health Management, that is, plan actions before directing resources and effort, which will avoid wasting energy, time and, mainly, money.  You can check the lack of planning through details, such as the lack of sustainability in the collection and storage of data, with each sector using different systems and without integration. This hinders the integral vision of the processes related to assistance and, consequently, widens the risk of rejection, which generates prejudice.

To avoid this unforeseen, it is necessary to invest in health IT solutions aimed at the optimization of cost management.

A management system (Enterprise Resource Planning – ERP), for example, unites all areas of the hospital, which automates and integrates processes. The technology reduces the mechanical tasks of the financial and accounting professionals, arranging them to reinforce the planning and the audit process of the accounts. Also, the tool integrates the information, which will avoid misinterpretations, errors of accounting records and divergences in billing that will lead to rejection.

But, for the management system to present these results, each process executed in the institution must be mapped and administered.

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Balance

The excellent management of hospital consultancy services in Delhi requires that attention is paid to the costs and supply of supplies, medicines and other essential items for the system. Thus, it is necessary to know the demand to make purchases intelligently. This will avoid two situations that can cause damage to the patient’s care:

  1. The absence of a first item for the provision of the service.
  2. The loss of materials due to expiration. These cause damage and compromise the operation of the hospital.

The ERP that controls the costs also acts in the intelligent management of the hospital warehouse, adding the processes of the pharmacy to those of the purchasing sector. The tool is supplied daily with the data that was generated in the patient’s care and visualizes, automatically, when, what is needed to buy and the quantity – what creates immediate reactions.

With this systemic and integrated vision, it becomes simpler to identify the errors that must be corrected to avoid financial problems. In this way, the institution guarantees long-term sustainability and remains far from the list of hospitals that need to wax their insolvency activities.

Expenses and revenues recognized in cost accounting are based on general accounting. Hospital cost accounting is, therefore, based on the principles of accounting standards, to produce regular and honest information.

Know the costs

The first objective is to know the costs and revenues of the various functions involved in the production of care, whether clinical, medical-technical or administrative functions.

Optimize management control

The cost accounting must allow management control to provide forward-looking information with the results of the cost accounting.

Facilitate management

Cost Accounting hospital consultancy in India provides information to management in order to facilitate appropriate decision-making.