Importance of Hospital Equipment Planners in Healthcare Industry

When it comes to establishing the specific department/room in a healthcare center or building a new hospital, medical equipment planners play a vital role to achieve desired results. A healthcare unit requires numerous medical equipment that takes about 30 to 40 percent of the entire project fund which is very high in monetary terms. From a simple stretcher to complex MRI machine, everything has its importance. Designated hospital equipment planners are responsible for managing budget used in buying, exchange or repair of medical equipment and machinery and ensuring to provide best in class medical facilities to improve patient outcome.

Equipment has their own life, and health care equipment planners ensure the maximum utilization of equipment during their lifetime. These professionals follow sequential management activities to ensure the efficient and profitable working of medical equipments. The activities consist of the following steps:

Planning: Planning process helps to gather necessary information which is the basis of actions to be taken. Information revealed in the planning process includes:

  • Needs and benefits of required equipment
  • Available certified technicians
  • Maintenance service and support
  • Environmental support
  • Regulatory compliance

hospital equipment planners 

The planning process helps to make a balance between clinical and technological sector to deliver high-quality medical services. Steps of planning include:

  • Making an audit for existing technology and resources
  • Technology assessment to adopt new technology to get desired results
  • Selecting new technology to replace the old one
  • Setting priorities for acquisition
  • Monitor ongoing progress

Acquisition: Healthcare sector is changing rapidly with the invention of new technology that helps to improve patient outcome. The process is about attaining funds which are used for upgrading and adopting new technology. Designated hospital project consultants in india acquire new technology because of several reasons:

  • To upgrade their services
  • To provide efficient services
  • Improve patient outcome
  • Enhance cost benefits
  • Achieve desired goals
  • To minimize risk

Delivery and Incoming Inspection: A healthcare consulting firm in india inspect new incoming equipment including accessories, manuals, electrical safety, and operations systematically. They also check for possible shipment damage.

Inventory and Documentation: It is an important process which provides information for equipment servicing and management at different stages. Inventory and documentation file consists of the following things:

  • An equipment control number
  • Generic description of an equipment
  • Equipment manufacturer, model, and serial number
  • Owners department and location
  • Purchase invoice
  • Equipment buying cost
  • Seller details like address, contact number
  • Warranty terms and expiry date
  • Details of additional warranty and service contract

Installation and Commissioning: The process is carried out in the presence of hospital designers and planners. They will ensure that particular equipment is installed properly at the right location.

User Training: It is necessary for the end user and working staff to familiar with the functioning and maintenance of installed equipment to avoid malfunctioning. Inappropriate handling of medical equipment can affect patient outcome and increase servicing cost.

Monitoring Equipment: All services provided by the seller should be recorded for monitoring purpose. Do not ignore inspecting machinery when they are covered under warranty.

Maintenance and Replacement: The top hospital consulting firms in india keeps records of all services provided by the seller and condition of the equipment to ensure that it works efficiently. Their goal is to make out maximum utilization of equipments during its lifetime. Once an equipment life is over, they will propose management to replace it with the latest one.

Building Experiences is the True Healthcare Revolution

Ours is an ambitious goal: to change the way we understand the relationship with health. We have already talked about our method inspired by design thinking and human-centered design, but the real question we want to answer now is “how do you want to revolutionize the whole healthcare sector?” There is not only one answer, but we have chosen to start from a simple concept: to draw experiences.

Define experiences

We could compare the experience to a journey. It all starts when the desire (or the necessity) begins and ends only once back home. What we live between these two moments will always remain in our memories and will define our expectations for subsequent journeys.

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Let’s think of another example that we touch every day: buy products online. The experience, in this case, begins with the manifestation of a need for a given product, has its peak at the moment when the courier rings at the door and ends only after advising (or advised against) the same product to others.

But what drives hospital space planners to choose a site rather than another are the actions that take place in the middle — the ease of finding what we need, the cheaper price, the best reviews, the fastest courier and so on. These micro-moments define whether our experience is to be repeated or just forgotten.

Building valuable experiences: our tools

Imagine applying this definition of expertise to patients in a clinic. How can we transform it to make it memorable? First, we must map it and fully understand the mechanisms that make it work.

To achieve this, we use a handy tool, the patient journey map. It is a visual representation of the actions performed by patients using a given healthcare service.

Then we identify the obstacles or development opportunities for each of these steps. In the same way, we build step by step the actions that the work team (doctors, nurses, and support staff) could undertake to improve the patient’s experience. By this method, we can provide our customers with a precise picture of the actions necessary to transform their business model in a genuinely human-centered way.

Not only. This approach allows us to respond to patients’ expectations, to involve them more, to make them feel unique and protected, and to increase their sense of satisfaction. In other words, making their experience memorable means turning them into ambassadors.

The real revolution done by hospital planners in India, the one that changes the approach to the Health system, is linked to a sixth issue that, in the light of what has been said, becomes fundamental and is the one that will make the difference in a value system based on value: it is the Relationship between patients, their families, and health professionals. The relationship must also be structured within the care pathways and how the latter must be analyzed and evaluated.

Do you want to transform the experience of your patients? Contact us, and we will work together to achieve your business goals.