Healthy Business Design: 4 Steps to Expand the Healthcare Business

Healthy Business Design is the formula designed to develop the business of private health facilities that want to design new health experiences for their patients.

Patients at the center of an ongoing transformation in the world of health and well-being: from patients to people, with their needs and needs. The program allows to change the approach to care, from “to care” to “to care” thanks to design methodologies that will enable:

  • Focus on the objectives
  • Better understand patients
  • Develop effective strategies to attract new ones

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Healthy Business Design can also be applied to networks of medical facilities, multi-specialist studies and single-specialist studies that want to differentiate themselves and represent a fixed point in their territory.

How does Healthy Business Design work?

Healthy Business Design by health care equipment planners is developed in 4 structured steps, designed to achieve concrete results in a concise time:

Understanding customers:

Through individual interviews with the key people of the company and, thanks to a visual representation of the results, experts identify the values that characterize the activity. Not only that, because it analyzes the business model, establishes its objectives and traces the profile of ideal patients. Continue reading

Building Experiences is the True Healthcare Revolution

Ours is an ambitious goal: to change the way we understand the relationship with health. We have already talked about our method inspired by design thinking and human-centered design, but the real question we want to answer now is “how do you want to revolutionize the whole healthcare sector?” There is not only one answer, but we have chosen to start from a simple concept: to draw experiences.

Define experiences

We could compare the experience to a journey. It all starts when the desire (or the necessity) begins and ends only once back home. What we live between these two moments will always remain in our memories and will define our expectations for subsequent journeys.

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Let’s think of another example that we touch every day: buy products online. The experience, in this case, begins with the manifestation of a need for a given product, has its peak at the moment when the courier rings at the door and ends only after advising (or advised against) the same product to others.

But what drives hospital space planners to choose a site rather than another are the actions that take place in the middle — the ease of finding what we need, the cheaper price, the best reviews, the fastest courier and so on. These micro-moments define whether our experience is to be repeated or just forgotten.

Building valuable experiences: our tools

Imagine applying this definition of expertise to patients in a clinic. How can we transform it to make it memorable? First, we must map it and fully understand the mechanisms that make it work.

To achieve this, we use a handy tool, the patient journey map. It is a visual representation of the actions performed by patients using a given healthcare service.

Then we identify the obstacles or development opportunities for each of these steps. In the same way, we build step by step the actions that the work team (doctors, nurses, and support staff) could undertake to improve the patient’s experience. By this method, we can provide our customers with a precise picture of the actions necessary to transform their business model in a genuinely human-centered way.

Not only. This approach allows us to respond to patients’ expectations, to involve them more, to make them feel unique and protected, and to increase their sense of satisfaction. In other words, making their experience memorable means turning them into ambassadors.

The real revolution done by hospital planners in India, the one that changes the approach to the Health system, is linked to a sixth issue that, in the light of what has been said, becomes fundamental and is the one that will make the difference in a value system based on value: it is the Relationship between patients, their families, and health professionals. The relationship must also be structured within the care pathways and how the latter must be analyzed and evaluated.

Do you want to transform the experience of your patients? Contact us, and we will work together to achieve your business goals.

Steps to planning of medical equipment

Currently establishing a hospital, a clinic or a health center represents a great challenge, whether it is a public or private institution, and it is clear that the hospital demand is higher than the supply that exists today in many parts of the world. That is why, from the beginning, it must be planned, designed, built and equipped quickly and efficiently in order to start operations as soon as possible and without setbacks. Success, therefore, depends, among other factors, on the balance and combination achieved in the approach to the needs and experience of patients, the use of state-of-the-art technology, and adherence to budgets and delivery times of the different stages of construction and equipment.

And once the hospital is finished and already in operation, it is not enough to have the best design, the most advanced technology, and the most renowned doctors so that it works as it should be. For this purpose, hospital planning and administration are also of vital importance, since a modern hospital plays important roles not only in the care of its patients, but is also a major part of both public health and social welfare programs, and of some way also has great influence on the process of development of the economy.

Do you know how to consider hospital electrical installations in the planning of medical equipment for your health center?

The health care equipment planners plays a vital role in planning of medical equipment for the successful renovation of a hospital space. It is done in order to optimize the care provided to their patients at the lowest possible cost.

Best Services of hospital designers & planners

The key to the successful design and planning of the process of building a new space in a health center, regardless of its size, includes the incorporation of appropriate medical technology along with consideration of the following factors:

  • The strategic vision of the organization.
  • Trends in medical equipment technology.
  • Operational requirements and clinical needs.
  • Patient and staff safety.

Taking this into account, the following are the three milestones of the planning of medical teams during the construction phase of health facilities:

Preliminary evaluation of the budget for financial approval

The medical equipment planner determines a budget figure based on spatial planning, preliminary discussion and project expectations. This data is incorporated into the survey and visual drawings of the project and presented appropriately to the hospital center for approval.

Delivery of design documents

Once the management approval has been obtained, the list of medical equipment to be installed must be presented and discussed with the architectural design and engineering departments.

This process is not always so simple since it can happen that the coordination of designs is delayed in the decision-making process in a determined medical team.

It is in this phase where hospital planners and medical equipment consultants plays a fundamental role in providing detailed information to the project management on the needs and potential electrical risks of the equipment to be installed, as well as observations to be taken into consideration at the time of construction.

Final equipment selection and closure of the planning

After the technical planning phase, an open meeting is held in which all the parties present discuss any unfinished business and select the medical teams, taking into account the installation requirements and their benefits.

The participation of engineers and architects specialized in hospital infrastructure is fundamental for the success of the project, since these are the technical support of the project management for making decisions regarding profitability and satisfaction of operational objectives for the health center.

Architecture for Health: Buildings that Heal

“The whole is better than the amount of its portions”; thus Aristotle abridged the bases of holism. It is about examining and considerate the systems as a combined and worldwide set that is, in short, going to establish the behavior of its diverse parts. But he does not believe that this “everything” is only a sum of its parts, but that the synergies between them achieve a much more complex system.

As such, architecture can, therefore, be integrated into a holistic system that tries to respond to different needs of the human being from different perspectives; but today, we want to highlight the concrete relationship of hospital architecture with holistic architecture. In this sense and from the point of view of psychology, Abraham Maslow already spoke of the satisfaction of the needs of his pyramid (physiological, security, social, recognition and self-realization) to achieve complete health, from the point of view of mental, emotional, physical and spiritual view.

Currently, medicine tends to be a holistic discipline, according to which the individual should be treated as a whole and provided with comprehensive health care related to physiology, biochemistry, nutrition, exercise, social relationships and also the habitat. Therefore, today, architecturally speaking, we tend to subscribe to this holistic commitment to health, seeking better visual and spatial quality and greater readability of hospital buildings that may be beneficial for patients.

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Healthcare architecture firms in India firmly trust that curing is possible, in part, through space. To attain an adequate space, we take into account the machinery that will be available, and we always seek the integration of natural light, chromatic and natural and green spaces, both inside the building and around it. The goal is always to improve user comfort. A good sanitary building is one in which the user feels that he is receiving the necessary care without perceiving that he is in a sanitary building”.

Once inside, the chromatic game that welcomes the patient will accompany him through the clinic, identifying each color with a specialty.

For us, scale, light or ventilation are basic elements, but in the well-being of a patient comfort and beauty are also fundamental. For a hospital to have the ability to heal it must be properly organized in architectural terms, but also, as we mentioned before, to be comfortable and to overcome the feeling of confinement that these buildings often cause.

From students, young aspiring architects are intimidated by their teachers when dealing with complex issues, such as prisons, social housing, and hospitals. More seductive are museums, theaters, and cultural centers, where the “artist” can give free rein to their creativity.

Buildings related to health, on the other hand, are among the most complex and technified, since their facilities, networks, special equipment, and spatial relationships must respond to precise requirements and to a host of restrictions that limit, or at least relegate to the background, the expressive value of the work.

However, the rejection that provokes this type of hospital space planning design rests fundamentally on the fear of the unknown and on simple prejudice. Beauty, in this case, is in the right way to respond to the problem; in contributing to the recovery of the patient.

On the other hand, it has been the same hospital architecture that has forgotten its user, in its human dimension, allowing machinist efficiency and procedural asepsis, end up eclipsing those fundamental aspects in the care of a patient, as is its assessment as an individual.

10 Keys for an Architecturally Curative Hospital

Therapeutic gardens, natural light, clear and understandable signs, etc. are some of the challenges that help cure the sick.

The disease generates feelings of vulnerability and loneliness. Whether you are a patient, a friend or a family member, the experience of visiting a hospital often causes stress and anxiety. The certainty that hospital project consultants in India can contribute positively to the healing process is increasingly necessary.

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DESIGN CHALLENGES FOR A HOSPITAL TO HELP HEAL

  1. – Clear and direct signaling. To help patients, companions, doctors and workers to find what they are looking for intuitively, avoiding detours and wasting time. “A healthy building needs healthy circulation,” says the architect, and in fact, the flow of circulation not only calms but can save lives.

2.- Temperature, lighting, air quality … Each of these elements designed to promote an optimal environment in the hospital should help in the recovery of the patient and this is achieved by fostering a space of refuge and safety, including a selective relationship of the most suitable materials.

  1. – Modular designs. They can reduce costs and deadlines, while environmentally friendly strategies can help hospitals remain sustainable and self-sufficient in the long term.
  2. – Balance between the technological and the physical. On the one hand, health care techniques are increasingly advanced and innovative. On the other hand, a change in the doctor-patient relationship means that patients now have more power than ever before. Hospitals must provide an infrastructure that promotes collaboration between technology, doctors and patients.
  3. – Therapeutic gardens. They are used to improve the quality of indoor and outdoor spaces, which reduces stress and has a direct benefit in patient recovery. In addition, sustainable materials and renewable energy strategies are protagonists in our environmentally responsible approach.
  4. – Soothing acoustics. The perception of a hospital as a refuge is achieved through meticulous attention to detail and decomposition into smaller and more accessible parts when talking about large buildings. Thus, both the hospital and its facilities will be integrated into its environment.
  5. – Maximize natural light and choose colors carefully. A comforting and humane structure must be followed to ensure that patients who remain in the hospital feel at home and do not feel the anxiety that often causes the size and design of a center with these characteristics.
  6. – Flexible designs. Hospitals are buildings subject to constant changes, so they need to be able to respond quickly and efficiently to changing demands, both from the healthcare world and from the patients themselves. The flexibility provided by hospital designers & planners allows anticipating future needs ensuring that hospitals of the present are built to last.
  7. – Delivery in time and budget. Because hospitals face enormous economic demands for their resources and capacities, in a hospital project – which depends largely on public funds – it is important that it be delivered under the parameters initially stipulated.
  8. – Diversity of needs. In addition to patients and their visitors, a hospital hosts the daily work of a wide diversity of employees. The architect must design a hospital that works without problems for all of them.

PACS system: differences between digital and conventional radiography

The X-ray scans are part of the routine of Health organizations, facilitating the diagnosis and monitoring of numerous diseases. The progress of digital radiography, through the PACS system  (Picture Archiving and Communication System), has changed the way Health professionals have access to the images, which are available at the moment in which the procedure is done, speeding up the preparation of the medical report and the routine of assistance. With the cloud computing allied to the model, the results are arranged where they are needed – in the office computer, in the operating room tablet or the doctor’s smartphone.

The digital radiography is based on the same principles of X-ray emission and its interaction with the human organism as conventional. The main difference between them is like the rays that pass through the matter that will be captured and processed to generate the image. In the traditional, radiographic plates are used that go through revelation. Already in direct digital radiography, X-rays are obtained by a circuit board sensitive to radiation, which generates a digital image and sends it to the computer in the form of electrical signals.

The test is accessed, processed and stored by PACS, which can be connected directly to the Patient Electronic Health Record (PEHP). In the indirect digital, the rays are captured by a phosphor plate that needs to be digitized for the image to be transmitted to the computer. Since then, it can be processed and destined for the most different premises, in the same way as direct radiography.

With this, one of the main disadvantages of conventional radiology is eliminated: the process of revealing the radiography. This stage generates toxic substances that pollute the environment. The proper radiography that was discarded over the years contributed to the generation of garbage. However, the disclosure process is done at least one hour, in the digital system the image is generated in seconds, optimizing the entire production process of the medical report. In addition to the advantages of top healthcare consulting firms in India, there is no need for extensive paper files to store conventionally printed exams.

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More details

Another difference between the two types of examination is in the quality of the images. In conventional radiography, the emission of the exact amount of radiation is necessary.  An error in the dose can generate a much or little-contrasted image, which will not allow the identification of injuries with security. Same with the perfect technique, considering that the sharpness and contrast of conventional radiography are naturally lower, the patient is exposed to a higher amount of radiation than in the case of digital radiography so that an image of the same quality is produced.

The image processed by PACS has more sharpness, contrast, details, and differentiation of densities than conventional radiography, which optimizes the diagnosis and monitoring of diseases. As it is immediately generated in the computer, it can be quickly sent to the radiologist. That professional then issues the medical report for a remote specialist or for the doctor responsible for the patient who can already diagnose and initiate the appropriate treatment, thus providing greater agility and efficiency throughout the care process.

The hospital consultancy services in India optimizes the processing of the image in the computer, which allows the adjustment of the contrast, the equalization by histogram and even the subtraction of images to favor the identification of injuries.

Hospital cost accounting

To overcome cost management, we must first pay attention to Health Management, that is, plan actions before directing resources and effort, which will avoid wasting energy, time and, mainly, money.  You can check the lack of planning through details, such as the lack of sustainability in the collection and storage of data, with each sector using different systems and without integration. This hinders the integral vision of the processes related to assistance and, consequently, widens the risk of rejection, which generates prejudice.

To avoid this unforeseen, it is necessary to invest in health IT solutions aimed at the optimization of cost management.

A management system (Enterprise Resource Planning – ERP), for example, unites all areas of the hospital, which automates and integrates processes. The technology reduces the mechanical tasks of the financial and accounting professionals, arranging them to reinforce the planning and the audit process of the accounts. Also, the tool integrates the information, which will avoid misinterpretations, errors of accounting records and divergences in billing that will lead to rejection.

But, for the management system to present these results, each process executed in the institution must be mapped and administered.

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Balance

The excellent management of hospital consultancy services in Delhi requires that attention is paid to the costs and supply of supplies, medicines and other essential items for the system. Thus, it is necessary to know the demand to make purchases intelligently. This will avoid two situations that can cause damage to the patient’s care:

  1. The absence of a first item for the provision of the service.
  2. The loss of materials due to expiration. These cause damage and compromise the operation of the hospital.

The ERP that controls the costs also acts in the intelligent management of the hospital warehouse, adding the processes of the pharmacy to those of the purchasing sector. The tool is supplied daily with the data that was generated in the patient’s care and visualizes, automatically, when, what is needed to buy and the quantity – what creates immediate reactions.

With this systemic and integrated vision, it becomes simpler to identify the errors that must be corrected to avoid financial problems. In this way, the institution guarantees long-term sustainability and remains far from the list of hospitals that need to wax their insolvency activities.

Expenses and revenues recognized in cost accounting are based on general accounting. Hospital cost accounting is, therefore, based on the principles of accounting standards, to produce regular and honest information.

Know the costs

The first objective is to know the costs and revenues of the various functions involved in the production of care, whether clinical, medical-technical or administrative functions.

Optimize management control

The cost accounting must allow management control to provide forward-looking information with the results of the cost accounting.

Facilitate management

Cost Accounting hospital consultancy in India provides information to management in order to facilitate appropriate decision-making.

 

7 strategies to reduce the average stay in the hospital

When the subject is the number of days of hospitalization, not always “more” means “better. Thinking about strategies to manage the average permanence is essential to maintain the financial balance of the hospital and the quality of care, which guarantees patient safety.

Managing rooms efficiently and quickly are a direct indicator of hospital performance. It reflects a reduction in costs, optimization of processes and a reduction in the rate of infections and other adverse events. In a connected system, the doctor has online access to the results of exams and additional information and, thus, expedites the discharge. At the same time, the cleaning team receives the availability information of the room and organizes it much faster for the next hospitalization.

Know seven strategies to reduce the average permanence:

1- Control of the flow of the patient in the period of hospitalization- Decreases the unnecessary time of substantial assets of an institution, such as surgical center, hospital beds and Intensive Care Unit (ICU). The management depends on the healthcare consulting firms in India– doctors, nurses and administrative leaders- for more collaborative action, storage, and analysis of patient data from their entry into the emergency room to post-surgery, for example. It is also related to the use of devices that facilitate the routing of exams, prescription of medications and other stages necessary for health support.

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2- De-capitalization- Patients in treatment and recovery or those who need to undergo simple surgical procedures can be sent to a day hospital or be treated in the home care system, which avoids unnecessary hospitalization and provides space for critical care and emergencies

3- Online access to test results- With the implementation of internal collaboration and communication platforms, the doctor enjoys a consultation tool to access patient information and initiate the discharge process with more ease and agility.

4- Prescription and electronic clinical record-The report makes up an essential part of the Electronic Patient Clinical Record, a system that stores the individual’s history, including treatments, exams and prescriptions already made; that facilitates medical attention and the correct diagnosis.

5 – Extension of surgical procedures by robotics and arthroscopy- Accompanies the development of less invasive and more precise surgical techniques and methods, which allows rapid recovery to the patient.

6 – Reduction of the time of permanence- With the adoption of various process improvements, automation, and use of less invasive options and training of the medical and nursing team, the patient stays less time in the hospital. There is also the possibility of carrying out the transfer of chronic and long-term patients for home care.

7 – Implementation of clinical protocols- These instruments help professionals in decision making – be they simple or complex – that demand clinical paradigms and reliable theoretical subsidies, and streamline the entire assistance process.

With strategies that align management and hospital consultancy services, the time of hospitalizations is reduced, but there is more intelligence in the use of resources and less risk to the patient.

Internet of Things in Health: Internet of the Patient?

What are the forecasts for the Internet of Things in the health sector? To get an idea, we pointed out two aspects: on the one hand, the use of the term IoHT – Internet of Healthcare Things, in its acronym in English – has already been extended to refer to the practical utilities of the IoT in health. On the other hand, healthcare is already the second activity associated with interconnected devices, behind manufacturing, distribution, and logistics. Can we then talk about the Patient’s Internet?

The Internet of Things, allied to the healthcare professional

Many devices and objects, now interconnected, can provide a significant amount of data and medical information – documentation and medical records – in real time, data stored in the cloud for later analysis and management by healthcare equipment planners that offer significant savings of space and costs. A set of information that helps the health professional to manage and monitor the status of patients and, also, makes it possible to speed up emergency actions since the doctor will count with a click of the patient’s clinical history and needs.

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In this sense, the IoT is already being used for the remote monitoring of patients through the wearable devices to know in real time different health variables and to be able to act in case of emergency. Also, this remote control allows establishing medical visits when the device detects that consultation is necessary, thus saving time and costs to patients and improving recovery rates. On the other hand, it encourages the self-care of the sick, capable of managing and controlling their health from their home.

However, it is useless to have large amounts of information if you do not carry out an analysis and interpretation of the information obtained. The IoT opens the doors to an analysis of  behaviors and habits on a larger scale and allows to cross the information with other epidemiological variables, for the implementation of public health policies that help improve the quality of care based on the analyzes and predictions obtained.

The sensors, more than a trend

The use and implementation of sensors go far beyond the control of healthy variables by the patient since there are numerous tools to be applied within the health center, with the objective of monitoring medical and health equipment and helping the patient in their recovery -like the smart beds. It allows you to adjust positions depending on the movements of patient- or for remote control of parameters such as temperature or noise of hospital rooms, to help ensure compliance at all times the highest quality of healthcare service. The role of sensors in health management will become increasingly important.

The dares of the Internet of Things in health

Some challenges of this technology implementation involve the initial investment for the integration of the data in the different systems of the health centers, ensuring interchangeability, as well as the implementation of supervision systems by hospital equipment planners that provide continued preventive maintenance. On the other hand, training health professionals on the management of innovative devices and software on the network, and providing maximum security and privacy of patient data should also be a priority to incorporate the health sector to these latest technological advances.

How Should a Strategic Hospital Plan Be?

The impact of the current economic crisis strongly affected own health. Failure to pay state securities (through public agreements), increase in medical glosses, delays in payments by health plan operators: the environment of uncertainty in the sector is evidence of the importance of having hospital consultancy services. It is possible to prepare the institution for the future, identifying potential obstacles and making the necessary adaptations to neutralize threats and take advantage of opportunities.

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The problem is that most of the managers of the segment do not know how efficient planning should be, or make wrong decisions, cut investments where they cannot, do not maintain excellent communication with employees about the mission of the company. Then, thinking about those difficulties, we elaborated the information of today to clarify the functioning of that process.

What is strategic hospital planning?

Strategic planning is a corporate process created to facilitate the reach of the desired situation in the future, through studies to diagnose critical factors that may impede the growth of the company. The aim is to establish a path that must be followed in a long-term systemic manner, designed to strengthen the organization with the ability to interact better with external factors.

In this way, it is possible to adapt to any scenario reducing uncertainties. It is straightforward: hospital planners and medical equipment consultants are a compass oriented towards the future, serving to communicate to employees, patients and investors its mission (the company’s differential in the market), vision (what the company wants to be in the future). ) and its values (principles that direct the decisions of the organization).

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How is this process structured?

Hospital strategic planning is usually structured in stages: Vital diagnosis

At that stage, we must seek to answer the question: in what position is my hospital about the market? And to facilitate the analysis, the phase can be divided into:

  • Identification of the vision
  • Identification of the values
  • Internal and external analysis
  • Competition analysis

The mission of the institution

At that time, you already know where you want your hospital to arrive, but you may not know where you are now. Here you can define the reason for the existence of the institution, a stage that can be divided as follows:

  • Definition of the mission of the hospital: What is the difference between your hospital and the others?
  • Establishment of current and potential purposes: description of the action segments in which the hospital acts or intends to operate.
  • Elaboration and debate of scenarios: design of situations that can describe what will happen with the institution in the future- created using physical techniques (projections of socioeconomic data, census data, for example) or subjective (opinions of hospital space planners in the sector).
  • Development of the strategic position: formulation of the most appropriate strategies for the hospital to achieve its purposes, since respecting the results of the SWOT analysis previously carried out.
  • Definition of macro strategy and macro policies: guidelines or general actions that the institution must follow to achieve its objectives.

Quantitative and prescriptive instruments

The time has come to transform the mission into objectives, challenges, goals, and indicators so that everything that must be done to make the hospital a reference becomes concrete.