A Measure Of Health Care Quality: Patient Satisfaction

Personality characteristics of healthcare personnel, courtesy, affection, interest and understanding, professional attitudes, ways of presenting their knowledge and skills, especially the patient-nurse relationship plays an important role in patient satisfaction.

In the literature, the most important factor affecting patient satisfaction is communication and adequate information to the patient.

Because the ability of health care providers to communicate with patients plays a major role in making patients feel valued or worthless. While patient-centred and individualized care makes the patient feel valuable, it also creates a relationship of trust between people.

Also, feeling valued as an individual is in a sense related to being adequately informed. In many cases, health personnel who determine the needs of individuals and provide information about these needs make patients feel valuable.

Improving nursing services is important in order to increase patient satisfaction in the health sector. Patients’ satisfaction with nursing care during their hospital stay is the most important factor affecting their satisfaction with all hospital services.

It is stated that nursing service is a very important factor in patients’ satisfaction and dissatisfaction with their hospital experiences, and therefore, the interactions and behaviours of nursing staff with patients are the main factors in patient satisfaction.

The reasons why nursing services are important in patient satisfaction

In hospitals, personnel at all levels of the hospital determine the quality of patient care, together with physical tools and equipment.

Hospitals established to provide patient care services have to use their existing resources such as personnel, tools and equipment efficiently in order to achieve their goals. Staff is an important tool for a hospital that carries out its services in a labour-intensive way to achieve its goals.

The efficiency and productivity level of the hospital is directly related to the staff’s qualifications such as interest, effort, diligence and competence.

The management and satisfaction of hospital employees producing health-related services, which are the most complex services of today, will require the planned efforts with the management approach, and this can be achieved by opting for hospital management consultancy in India.

The theme of quality in health care accompanied clinics and doctors’ offices for a long time. The goal of a health service is always to avoid or eliminate illnesses or to alleviate symptoms or to make them controllable for as long as possible.

It has to do with the quality of the treatment. The right measure at the right time leads to the perfect result if it is carried out correctly and corresponds to the patient’s goals.

Nurses are always with them to meet the needs of patients and the maintenance and rehabilitation of individuals are among the primary responsibilities of nurses.

The physical or social comfort that hospitals provide can make individuals feel at home and increase their satisfaction. Patients who are adequately informed, valued, and feel at home feel more confident in both the treatment and care they receive and the healthcare team providing this service.

Patient satisfaction is a multidimensional concept that includes the provision of the service, the interaction of the patient and the service providers, the existence of the service, the continuity of the service, the competence of the service providers and communication features.

Therefore, patient satisfaction is regarded as a result of health services and generally as an indicator of quality of care, and this is why, we suggest you to turn to healthcare consultancy in India.

Medical Care And Patient Loyalty: How Are They Related?

A hospital that cannot increase the number of patients is likely to suffer from patient loyalty. Patient loyalty generally occurs in three ways.

  • PhD-based loyalty
  • Hospital-based loyalty
  • Loyalty to brand power

PhD-Based Loyalty

As the patient is satisfied with the doctor and his abilities, it becomes dependent on the doctor. Even with the slightest dissatisfaction with the hospital in general, he does not go to another hospital.

As the personal talents of the doctor come to the fore, his patient continues to come to the hospital as long as he does not leave the institution.

The loyalty rate is high, the abandonment rate is low. It is an advantage to have such doctors with high caliber and strong human relations working in your hospital, with the help of top hospital consulting firms in India, you can ensure growth of your hospital.

It is reflected in your turnover, profitability and number of patients. However, the situation turns into a disadvantage, as the number of patients will decrease as soon as you set off with these doctors.

In a sense, there is a risk that your continuity in terms of profitability, turnover and number of patients will be interrupted at any moment because you are doing business dependent on individuals.

The doctoral loyalty method is like a chain. While the doctor is pleasing the patient so that the patient does not run away, the hospital has to please the doctor so that the doctor does not escape.

Hospital Based Loyalty

Close relationships should be maintained with family health centres, clinics, and associations operating in your region. These are your potential business partners, and you should look for ways to get together with them on different occasions from time to time, and highlight the corporate identity of your hospital.

But it doesn’t end here, it even starts here. Because the potential business partners we mentioned can only refer the patient. The stages after the patient comes to you are up to the abilities of your institution.

If the abilities of your stingers get ahead of your institution, your doctor will win a patient, not your hospital.

However, hospitals are not obliged to doctors to ensure patient loyalty. In order to ensure patient loyalty by hospitals, patient-oriented procedures should be carried out at every stage of the institution and the expectations and needs of patients should be met at the maximum level.

According to top healthcare consulting firms in India, the hospital should be in contact with the patient as well as the patient’s communication with the doctor.

For example, it should be ensured that all the hospital personnel they encounter until the patient enters the doctor’s room, starting from the first security guard when the patient arrives at the institution, try to help the patient with the same understanding of quality and make the patient feel special in all processes and receive high quality service.

After leaving the doctor’s examination, he should continue to receive the same quality service until he leaves the institution. It is necessary to give the message to the person who is satisfied with all the processes that all the doctors working in that hospital are very good and successful doctors.

The most appropriate unit to receive this message is the patient communication centre, that is, the call centre. With an effective call centre, it is possible to make patients and their relatives loyal to the hospital, not to the doctor.

Combining Quality Of Service And Efficiency, The Challenge For Healthcare Organizations

It is not surprising that customer experiences are less enjoyable than in other sectors, as contact to healthcare providers is mostly made because of health problems. However, satisfaction levels of outpatients are in a decreasing trend.

In addition, with the help of new technologies, this lean process can be focused increasingly more cost-effectively and at an appropriate scale.

A hospital requires a financial strategy focused on three essential pillars:

  • Improve the availability of external financing.
  • Increase the internal generation of resources.
  • Prioritize required investments according to your strategic plan.

Managers in the healthcare community are under a lot of pressure to improve hospital performance, but the means to do so are not always easy to identify. One of the reasons for this difficulty is that the performance of hospitals cannot be evaluated only in financial terms.

To assess the performance of a hospital, it is indeed necessary to take into account a multitude of factors: the waiting time in the emergency room, the number of patients treated, the training and availability of medical staff, the quality of care offered, accessibility to services, equipment and rooms available, etc.

Caught between growing quality imperatives and generally declining or at best stagnant budgets, healthcare professionals today have to face complex organizational constraints, all this can be solved with the help of healthcare consulting firms in India.

Between the optimization of the patient journey, the management of the flow of surgical tools and their cleaning or the rationalization of the drug supply, there are many organizational issues.

In organizations with many priority rules, optimizing the journey of patients in a department is a problem that is extremely complex.

To manage this complexity, hospitals and health services are increasingly using decision support tools to assess the different scenarios available to them when they want to rationalize their flows.

Like the flow of patients, the flow of materials and drugs can be very complex in institutions linked to the health sector and thus justify the use of the same tools.

Healthcare management consulting in India will allow the hospitals to improve their operational management, increasing the internal generation of resources and partially closing the identified gaps. And it will guide them in the investments necessary to support their mission in a sustainable way.

The continuous changes in the business environment have brought consulting companies closer to the health sector.

Health systems around the world face a critical challenge- how to ensure that people have widespread access to health services, while constantly improving the quality of health care and avoiding rising costs.

Strengthening competition can often serve as an elegant complex solution to this problem. Moreover, different countries define the importance of certain values ​​differently and set different development goals for their health systems.

Technological advances are helping healthcare to become more personalized, leaner, cost-effective and scalable, and deliver more successful outcomes than ever before. But the change in demographic characteristics, particularly the rapidly expanding and aging population and globally growing wealth, are contributing to higher expectations and increasing pressure on healthcare systems around the world.

Planning And Designing In Healthcare: How Is It Beneficial?

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Without a doubt, one of the sectors with the most growth and constant evolution is health. Our population requires hospitals with high capacity in terms of health care, this includes not only the health professional, but also the equipment and infrastructure of these institutions.

With these three pillars, accompanied by validated processes for safe and efficient care, hospitals will be able to offer competitive advantages that distinguish them as what they should be; a safe and reliable place for diagnoses and treatments for prevention and health care.

While many patients seem not to have in mind that a hospital is a company with services and clients, there are many considerations that prevent these three pillars from being strong enough to reach the desired goal; the profitability of the business and the safety of patients and health professionals.

One of them, infrastructure, tends to be the most painful, as a structure with shaky foundations can bring down an entire business and in health this is no exception.

The Hospital Architecture, or better known as one of the branches of architecture focused on the planning, management and execution of architectural projects in the field of health, it is one of the most relevant factors related to profitability and safety in health units, since even the minimum mistake can cost you a lot of money.

Next, we address key benefits that Hospital Architecture offers for the health sector, and above all how it can be used by both entrepreneurs and hospital groups for the benefit of their investment:

1. Planning with a Medium-Long-Term Projection

Planning for the short-medium term in hospital matters is very important, since there are not always enough resources to drive a project 100%. In this case, the hospital architecture can consider the basis of any health project to be complemented later by other areas and services.

From the beginning, it is important that both the client and the expert in facility planning and design in healthcare know very well where they want to go, which includes possible equipment to be incorporated in the near future, or what new business ideas are available to offer services based on possible trends in the market.

2. Regulations and Safety

It is not the same to build a commercial building to build a hospital, and for this reason it is vital to consider a provider with experience in health before starting to project.

As we already know, it is necessary to have special permits (in addition to construction) to be able to venture into a health project, which requires experts on the subject to consider even the smallest detail in terms of what is established by the regulatory authorities.

Let us remember that regulations are one thing and security is another, so we consider that regulations will often lack key factors, or a detailed definition, that can ensure the good work of our units, but even more important, that everything flows safely and profitably for the good of all.

A professional who have pursued healthcare facility design course will be able to offer services that promote safety in all pillars of health care for the entire population.

This not only ensures better services, it also contributes towards profitability through the reduction/elimination of rework, as well as the reduction of budgets for maintenance of the facilities.

The Humanization Of Medicine And The Architecture Of Hospitals

At the end of the last century there was a debate on the commercialization of medicine and how it treated patients as mere numbers. When deciding who deserves a transplant, conditions or life expectancy did not matter, the coverage of the patient’s insurance policy mattered.

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Business photo created by wavebreakmedia_micro at freepik

This made people start talking about the humanization of medicine. At first, it was thought that it was enough to just offer more personalized care to patients, but over time the concept has evolved and encompasses many more aspects, such as the architecture of hospitals, which is essential to guarantee vital space and privacy of each patient.

The humanization of medicine has generated many changes in terms of the structure and distribution of hospitals, causing hospital architects to start looking for ways to better manage space.

The first thing to achieve this objective is to define the relationship between the humanization of medicine and the architecture of hospitals. In this sense, when speaking of humanization it is always related to dignity and the need to protect the rights of each person who lives in society.

In a hospital, the fundamental rights of each patient would be life and privacy, as well as being housed in habitable conditions.

So, when creating a hospital, the patient should be considered as the protagonist of the place beyond the complex medical equipment that may be available, and this is why you should contact healthcare architecture firms in India.

A hospital is one of the most complex buildings that we can find. Its design is closely related to its proper functioning and, consequently, its safety: a well-designed hospital is, in all probability, safer.

Thus, the main objective of hospital architecture should be to optimize the design so that the hospital is as safe, efficient and intelligent as possible.

Evolution of architecture in hospitals

Later it was discovered that some diseases were much more contagious and lethal than others, which caused the architecture of hospitals to change drastically for the first time to generate specific spaces for each type of patient.

This is how maternity areas, intensive therapy and even the emergency area were born.

In the new millennium, certain aspects were improved to create analysis areas and even special campuses to hospitalize patients with chronic conditions.

With regard to guaranteeing the privacy and the right to life of each patient, the architecture of the hospitals has perfectly complied with the requirements of these 8 new premises that currently require hospital space planning design to have spaces dedicated especially to:

  1. Healing environments training
  2. Evidence-based architectural design
  3. Construction sustainability and profitability
  4. Construction quality certifications
  5. Patient safety on site
  6. Infection control
  7. Incorporation of cutting-edge technologies
  8. Communication

But humans are dissatisfied and above all ambitious, so we are always thinking of new ways to make our lives easier, so that the humanization of medicine still has many challenges to face in the future, such as the sectorization of health by creating expensive treatments that are only available to the wealthiest.

Hospital Architecture- A Therapeutic Element

Science is in charge of the prediction, prevention, diagnosis, treatment and rehabilitation of diseases. For its part, hospital architecture firms in India are responsible for developing the physical infrastructure to optimize medical processes in order to improve care times.

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Previously, hospital architecture was conceived only to provide medical care, so the buildings had pure shapes, and their design was purely functional in a way that responded to the norm and needs. However, the design of modern hospital architecture (born from medical evidence and research as well as having special attention to every detail that makes up the medical processes and daily use of the facilities) has technology and its constant evolution as its main ally.

Hospital architecture is now seen as a therapeutic element since it aids in reducing the stress in patients, resulting in better recovery process. That’s how hospital consultancy services in Delhi have become a differentiating and important element to consider in medical sector.

Why not before and now yes?

It is important to point out that earlier, the variety of materials that complied with the standard of hospital infrastructure was limited; the construction systems were very rigid and the designs were purely functional.

Fortunately, today the progress in each of these aspects and the variety of possibilities offered by the market in terms of specifications, construction systems, equipment and furniture has enabled healthcare consultancy in India to design with the well-being of patients, their companions and medical personnel.

Understanding the importance of light, thermal comfort, silence, landscaping and interior design in a hospital is vital because they are the starting point to achieve that differentiating aspect. For a hospital, medical care equipment and innovative infrastructure guarantees a greater influx of patients. But to get there (innovative infrastructure) the implementation of smart materials and modern technologies are the “vehicle” to make it feasible and to create designs that meet the standard and function.

Nowadays it is possible to guarantee natural lighting (knowing how to control its incidence in spaces), provide thermal comfort (ensuring adequate ventilation), offer interior and exterior landscaping through physical and visual contact with terraces and gardens (guaranteeing that there will be no risk infection and contamination for patients), control noise (to make recovery spaces quieter) to the point of “hiding” the medical equipment (which is not aesthetically pleasing) since this often intimidates and scares the patient .

It is clear that hospital project consultants in India will continue to evolve, thanks to technological advances and that is why more and more hospitals are joining this architectural revolution almost taken out of a science fiction movie. And is that so or did you imagine that one day it would be possible to walk among nature in a hospital? Could you work on the laptop comfortably in a waiting room?

Healthcare architecture firms in India have taken an exceptional turn to the conception that previously prevailed so that you will see more and more hospitals that, in addition to meeting a primary need, will seem almost like a majestic work of architecture. It only remains to say that beyond the institutional image that modern architecture provides to hospitals, what should be emphasized the most is that the patient is dignified in such a way that despite being ill, he feels together with his family in a friendly place that makes his stay pleasant and peaceful.

Humanization Of Health Care From Architecture

When you want to address the issue of humanization of health services, you might think that it is intrinsic to interpersonal relationships, to good treatment, to the respect offered to patients in health organizations.

But it really is the tip of the iceberg, under this concept there are really a number of elements that directly or indirectly interfere with this attribute; an example of this is the impact in this context of the infrastructure and particular architectural conditions that a health service should have, which goes beyond the design of simple spaces.

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Conceptualization

The first thing that is sought is to clarify the definition of humanization, followed by the humanization of hospital consultancy services and its relationship with the physical infrastructure of health organizations. The concept of humanization is a variety of meanings that have been developing over time and that many of them relate to the word dignity.

But to be able to contextualize it at this time, it could be inferred that humanization consists of: “in acts or actions that man performs in a conscious and responsible manner together with a series of values ​​that allow him to share ethically within a collective.

Planning and architectural design

Hospital infrastructure and architectural design has been changing over time covering the needs of the moment; first as a place of mass attention where no type of classification of the patients was made, then they were grouped by age, gender and more thought about infection control, over time new services were developed which allowed, that these type entities will begin to visualize as centres of scientific knowledge, in addition to being a centre of attention thereby favouring that the architectural conditions change; currently, we seek to offer quality and safe health services, two components that are intertwined with humanization; triad that at the time of design become the basis of the same and premise of architectural design.

The evidence-based design is the process of making decisions about the healthcare environment based on reliable research to achieve the best possible results. This process requires the development of protocols and best practices to seek risk reduction, improve patient outcomes, promote and share knowledge and can be easily done by hospital consultancy services in India.

It is based on defining the objectives of the hospital, gathering relevant information, exploring/interpreting the reliable research that supports the objective, innovating to use knowledge in order to design and obtain the best possible results, developing hypotheses of what are the expected results, establish a baseline for performance indicators,

Sustainability in construction is related to not abusing natural resources. On this, great advances have been made in some European countries since the Energy Performance of Buildings (2003), entity that regulates the construction, recommends special attention in the constructive aspects, form, orientation, use of light and natural ventilation, as well as in the application of renewable energies and high-efficiency systems such as cogeneration, heat pumps, etc.

The trend that has been adopted in the rest of the world and has great validity because it joins the policies of prevention and control of global warming.

The Secrets Of Uncomplicated Hospital Management

More than a health service, the hospital ends up being a mixture of clinic, laboratory and lodging, counting even with the restaurant itself. It is then possible to affirm that the management of a hospital involves issues related to administration, hospitality, nutrition, medicine, financial system- public resources, and individuals and via health plans, internal communication, marketing, laboratory and image tests, social services, multi-professional team, multidisciplinary and naturally patients.

The great objective of the hospital manager, therefore, is to integrate all these sectors, facilitating the flow of information, guaranteeing the improvement of the hospital processes and making the assistance provided to patients more effective. It is the manager who decides what innovations to do, what investments to make, how to obtain more resources, which sectors to close, etc., and must, therefore, be qualified and qualified to make such decisions.

That is why here we will tell you all the secrets of a hospital consulting companies in India without complications: a super guide that contains various topics that are part of the manager’s day-to-day life.

The secrets of efficient hospital administration

In the current context, efficient hospital administration should seek the centralization of services in the patient and their needs. The ultimate goal must always be the health and satisfaction of that person who seeks the hospital in an emergency and expects to receive the necessary assistance.

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But of course, to achieve this end, various means are needed.

First, any change must have clear and positive objectives for the whole team. It is necessary that all hospital employees know and understand why the change, what are the advantages of the change for the team, what are the advantages for the hospital and, mainly, what are the advantages for the patient. Only with this clarity will any change happen with the support of all, without resistance and with the suggestions and valuable criticism for the improvement of the projects.

Therefore, it is important that the manager does not isolate himself in his role as administrator but seeks the adherence of other employees to management decisions, decentralizing power and having the direct participation of those involved in hospital processes on a daily basis.

Hospital administration also involves monitoring all aspects of the hospital and the assistance provided by the medical team through frequent measurements and evaluations. Identify what is being well executed, what should be maintained and what should be changed and improved in relation to the structure of the hospital, assistance and results. With the guarantee of an easy-to-use management system and interpretation, these evaluations can be shared, debated and interpreted by the entire team, in the search for solutions.

Another big challenge of the hospital administration is the incorporation of ethics to management decisions, since they will directly affect the well-being of patients and the accumulation of benefits generated by the hospital consultancy services . It is necessary to question the values ​​and principles that govern management, counterbalancing the nobility of the mission with the economic and financial reality of the market. In addition to ethical subordinations, hospitals are still subordinated to specific legal issues for the health sector.

How To Reduce Costs In The Construction Of Hospitals?

Image and design occupy many expenses when building hospitals; therefore, before carrying it out, a cost evaluation is usually done. Hospital construction teams focus on complying with the requirements established by the owners who, together with graduates in architecture and engineering, are responsible for making plans.

The design, planning, and financing of the construction of hospitals are usually very expensive procedures. Ensuring that capital exceeds the budget for the construction of hospitals should be an option.

This is due to the fact that usually, additional expenses arise, whether due to material failures, a change of suppliers or having to hire more personnel for the construction and thus be able to streamline this process. There are different ways to save money in the construction of hospitals; these are:

Decrease critical functions

There are hospitals whose facilities have an estimated 30 years old, so they lack technological advances regarding their structure and equipment. In addition to this, they have a wide capacity for the beds of patients who are hospitalized. Currently, the construction of hospitals is based on the creation of integrated care spaces. Among the spaces that could be combined is the ambulatory surgery room with the chronic disease management room. It is because both require medical equipment of the same kind.

As told by hospital project consultants in India, evaluating the area in which the construction of hospitals will take place is fundamental. Those mostly busy areas, where the surroundings are expensive, is not an alternative if the costs are reduced.

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General considerations

One of the ways to reduce costs is to build hospitals in buildings that have been developed for a few years. Making an expansion in them would be more economical.

It is necessary to verify that the structures of these buildings are well supported. The study should be done by a professional in the field. The building has to have extra land that allows expansion for some regions of the hospital, and it is recommended that these are not in the center of the city.

The reallocation of spaces is essential if it is an expansion. The areas built must be adequate for the functions that will be carried out in it.

Design of spaces

The designs of spaces for the construction of hospitals will depend on each unit. Not all areas of hospitals require the same equipment. Therefore, many of them carry a different design. For example, in the operating rooms, you need modular systems that allow the installation of medical gases. Contrary to this, in emergency rooms, only a system capable of sustaining oxygen is required.

While the areas of the hospital are large, it will require more investment for maintenance. Another way to reduce expenses is by creating open spaces.

General considerations

The design plays a very important role if hospital construction is all about.A good design of the areas made by the hospital consultancies in India allows hospital workers to perform their work more efficiently. For example, build a module in which there are several beds for patients, divided into capsules so that they are a little more independent of the others. These rooms are built a few meters from the nurses’ station, so that they can be guaranteed direct access to the capsules, allowing patients to be treated quickly.

7 Solutions For Hospitals That Save Money

It is important that you identify the challenges that are found within the health facilities and then be resolved. A renovation or expansion of the hospital must face the problems for a better service provision. You must make a strategy that focuses on the objectives you want to achieve as a solution to the functional problems or those that directly affect the facilities, patients, and staff.

Remember to prioritize the needs to determine what are the problems that affect the hospital and should be resolved immediately. Start focusing mainly on the construction schedule and purchase value. Find out how to save as far as constructions or renovations are concerned.

Next, we will present 7 solutions for hospitals.

Construction design

First, you must obtain a construction design. Meet hospital consulting companies in India, together with the owners of hospitals, who must participate in the decision-making process. The participants in this project have a common goal: to be positioned for long-term success. It is essential to be decisive in terms of the plans they have for the facilities.

Determine the construction options, accompanied by an optimal selection of designs and materials, allows the project to flow in an accelerated manner, with a minimum of unforeseen events or delays, generating a minimum of costs.

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Identify the real challenges

The first step that must be carried out is the identification of “pain points,” those sites that do not fulfill the optimal functions due to inefficiencies in the design of the building, or the deficient operational structure. Designers should interview staff members from different areas; being these the manager of facilities, head of nursing, among others, who must indicate the inconveniences that can be presented in their place of work.

Evaluate with insight

Financial records should be reviewed to determine the hospital’s highest and most profitable sources of income. The team of designers and owners will determine if the expansion or renovation project manages to capitalize on the existing profit centers.

Study the strategy

Managers and designers must make a strategic plan of five to ten years of their facilities. This approach must be made before making decisions about construction. This process, together with the analysis of finances, allows the designers and owners of the hospital to recognize and move away from those projects that imply excessive, reckless debt, or a loss of income for the hospital.

Solve multiple problems with individual solutions

Owners address a considerable number of priorities according to their need, covering all the answers that have the greatest weight in the investment. The best solutions are those that are related between the problems and then group tasks for multiple solutions in one.

The input value of 360 degrees

The hospital designers & planners form teams of all the elements of the hospital community to investigate the present problems and generate ideas for the solutions. They share the results of the conversations and request comments. There is no correct answer to this or an immediate solution, so it is not advisable to hurry and make an analysis of everything studied.

Run carefully

Once the construction process begins, the work personnel must proceed to perform their work immediately and with a minimum margin of error. The construction team must protect its employees.