A Measure Of Health Care Quality: Patient Satisfaction

Personality characteristics of healthcare personnel, courtesy, affection, interest and understanding, professional attitudes, ways of presenting their knowledge and skills, especially the patient-nurse relationship plays an important role in patient satisfaction.

In the literature, the most important factor affecting patient satisfaction is communication and adequate information to the patient.

Because the ability of health care providers to communicate with patients plays a major role in making patients feel valued or worthless. While patient-centred and individualized care makes the patient feel valuable, it also creates a relationship of trust between people.

Also, feeling valued as an individual is in a sense related to being adequately informed. In many cases, health personnel who determine the needs of individuals and provide information about these needs make patients feel valuable.

Improving nursing services is important in order to increase patient satisfaction in the health sector. Patients’ satisfaction with nursing care during their hospital stay is the most important factor affecting their satisfaction with all hospital services.

It is stated that nursing service is a very important factor in patients’ satisfaction and dissatisfaction with their hospital experiences, and therefore, the interactions and behaviours of nursing staff with patients are the main factors in patient satisfaction.

The reasons why nursing services are important in patient satisfaction

In hospitals, personnel at all levels of the hospital determine the quality of patient care, together with physical tools and equipment.

Hospitals established to provide patient care services have to use their existing resources such as personnel, tools and equipment efficiently in order to achieve their goals. Staff is an important tool for a hospital that carries out its services in a labour-intensive way to achieve its goals.

The efficiency and productivity level of the hospital is directly related to the staff’s qualifications such as interest, effort, diligence and competence.

The management and satisfaction of hospital employees producing health-related services, which are the most complex services of today, will require the planned efforts with the management approach, and this can be achieved by opting for hospital management consultancy in India.

The theme of quality in health care accompanied clinics and doctors’ offices for a long time. The goal of a health service is always to avoid or eliminate illnesses or to alleviate symptoms or to make them controllable for as long as possible.

It has to do with the quality of the treatment. The right measure at the right time leads to the perfect result if it is carried out correctly and corresponds to the patient’s goals.

Nurses are always with them to meet the needs of patients and the maintenance and rehabilitation of individuals are among the primary responsibilities of nurses.

The physical or social comfort that hospitals provide can make individuals feel at home and increase their satisfaction. Patients who are adequately informed, valued, and feel at home feel more confident in both the treatment and care they receive and the healthcare team providing this service.

Patient satisfaction is a multidimensional concept that includes the provision of the service, the interaction of the patient and the service providers, the existence of the service, the continuity of the service, the competence of the service providers and communication features.

Therefore, patient satisfaction is regarded as a result of health services and generally as an indicator of quality of care, and this is why, we suggest you to turn to healthcare consultancy in India.

Health Equipment Management And Its Problems

Coronavirus has revealed the great disparity in the availability of life-saving medical equipment in different regions of the world.

The current pandemic has exacerbated the already dire problem of breaking supply chains and stimulating the hoarding of goods and equipment among those who can afford them.

Health equipment is a very important supporting factor in the implementation of health services, both in hospitals and in service facilities other than health.

Therefore the condition and function of medical equipment must be good and can support health service. To achieve this condition, proper and integrated equipment management is needed including planning, procurement, utilization to maintenance.

A brief review of concrete equipment problems and various situations encountered in hospitals enabled them to be grouped under the following headings:

1. The choice and purchase of medical devices

The analysis of the current situation in hospitals and the general opinion prove that there is a gap in the level of information and expertise when choosing and the purchase of medical equipment and this is why health care equipment planners are needed.

The main consequences are illustrated by the following points:

  • Purchase of more or less useful devices following a poor match between real needs and the chosen equipment. The definition of these needs can be distorted by sales pressure or the attractiveness of new devices.
  • More or less judicious choice, given the lack of relevant information or the difficulty of interpreting information which is often very technical and off-putting.
  • Difficulty of technical assessment of the equipment from established standards, or even absence of these.
  • Purchase of defective devices caused by insufficient analysis and lack of trial periods before purchase.
  • Choice of devices not suited to the need due to faulty communication between health professionals (users) and those responsible for acquisitions. The health professional is forced to adjust his needs to the possibilities of the equipment, whereas the reverse would be more desirable.
  • Installation and operating costs not provided for in the financial acquisition package due to a lack of information from the companies.
  • Bad purchase contracts, for lack of precise and complete information on the quality of the products and the reputation of the companies.

2. The operation of medical devices:

Several suppliers of medical devices do not provide sufficient information on the manufacture, modes of use and maintenance of their equipment, which can lead to poor or under use of the equipment, and here you need to contact hospital planners and medical equipment consultants.

Some devices are difficult to adapt to other existing systems.

The lack of robustness of a device can lead to major or frequent breakage, even when the device is subjected to a normal work load.

The incompatibility between the various components of a system can cause several waiting times, slowing down the production and the performances of the whole.

The training offered by manufacturers on the use of their devices is often overlooked or incomplete and generally only covers basic handling, ignoring the essential technical and safety aspects.

The majority of establishments visited do not systematically offer training, retraining or advanced training sessions for users of medical devices.