What Are The New Trends In Healthcare Sector?

A well-designed healthcare environment can influence the behaviour and actions of patients, their families and medical personnel, as well as their interactions with one another.

What Are The New Trends In Healthcare Sector

For example, a welcoming interior helps stimulate social interactions by encouraging loved ones and family to visit sick people, which can be an important healing factor for patients. The decor of a hospital thus tends to resemble that of a hotel, without renouncing the technical criteria of functionality of a medical establishment.

Following this approach, three major trends in flooring in the healthcare sector have been identified.

Trend 1: Human

This trend is characterized by the desire to make the hospital environment more humane, in response to a clear demand from patients, as well as their friends and relatives. In particular, this involves special attention to the treatment of spaces, emphasizing the use of colours and light to create a soft and serene atmosphere.

The creation of a link with the outdoor space, thanks to rooms with a view on a garden or a patio, is also a decisive feature. This trend aims to ensure the following aspects:

  • Comfort and comfort
  • Serene and gentle atmosphere
  • Acoustic comfort and warm and natural materials
  • Natural and therapeutic environments
  • Well-being

Trend 2: Connectivity

By 2040, patients will be more involved in managing their own health. According to specialists’ forecasts, hospitals will no longer be defined by their size or number of beds, but by the level of additional services they provide.

Smaller, more specialized hospitals will grow, while home treatments will increase. The future of hospitals will no longer be based only on access to medical facilities, but also on the comfort and quality of reception.

Completely in tune with this prediction of the future of the hospital, the trend in connectivity aims to make the technological world aesthetically more pleasant and comfortable, with pure functionality no longer the only criterion.

Hospitals want to be seen as a place where patients can enjoy life to the fullest. As a result, the hospital space planners envisioned solutions not only for the buildings themselves, but also for their interiors, designed as more open, welcoming and generous living spaces. The hospital becomes a positive and modern environment, connected to the outside world. This trend aims to ensure the following aspects:

  • Added value to stimulate and humanize
  • High tech effect
  • Open architect
  • Pure lines and organic shapes
  • Aesthetic
  • Contemporary design style

Trend 3: Nature

Experts predict that health will take centre stage in the future, with more green spaces preserved to contribute to healthy living outdoors. In addition, hospitals will have to comply with more and more obligations, for example, in terms of environmental policy.

At present, architects recognize the importance of sustainable development and define solutions to reduce the energy costs of hospitals, which are generally energy-intensive buildings.

The architecture, equipment and decor of the hospital aim to respect and promote nature, while maintaining the level of reception and quality of treatment of patients. This trend aims to ensure the following aspects:

  • Natural and soothing shades
  • Healthy and ecological materials
  • Respect for nature
  • Low power consumption solutions
  • Natural and recyclable raw materials

To get the benefits of implementing these trends in your hospital and to give your hospital a positive and comfortable environment, we recommend you to contact hospital consultancy firms in India

Patient Care In Hospitals: Why You Should Give Utmost Important To Patient Satisfaction

Since patient satisfaction has been accepted as an important indicator in evaluating the quality of medical care, especially in the last two decades, there is an increasing interest in the perceptions of patients about the health service provided.

In terms of modern hospital management, it is necessary to define the factors affecting the satisfaction of the patients in a more reliable and clear conceptual framework, as the effective and efficient use of hospital resources as well as the quality of the service provided, and the areas that can be intervened organizationally should be revealed.

Patient satisfaction is a complex concept influenced by various factors and is one of the most important indicators of quality patient care.

Since the theories explaining patient satisfaction are not sufficient, patient satisfaction is generally based on whether the service provided meets the expectations of the patient or the patient’s perception of the service provided.

For this reason, it is emphasized in the literature that patient expectations and patient-nurse cooperation constitute the basis of patient satisfaction. In studies on patient satisfaction, it has been determined that the focus of this association is communication and informing the patient.

Patients enter the healthcare system with their various individual characteristics, attitudes and previous experiences. In addition to these characteristics, the patient’s expectations about nursing care are also influenced by the information obtained from relatives, friends, written and verbal media.

However, the patient’s expectations may change depending mostly on their experience in healthcare. This is because individuals who were previously hospitalized interact with healthcare providers in the meantime. The information they gain as a result of this interaction determines their expectations.

These expectations affect whether they are satisfied with the care they receive during their subsequent hospitalization or not. Individuals who have not been hospitalized before, on the other hand, may have limited expectations since they have not interacted in such a way.

Interest in the quality of care has grown steadily in recent years. The majority of health establishments place it at the heart of their priorities, in particular with the creation of care networks where patients are actors in their care.

There are many reasons for this: the constant and rapid evolution of medicine thanks to scientific progress, more and more claims concerning accessibility as well as the quality of care and new technologies, while requiring guarantees of safety.

All these reasons lead to the feeling of satisfaction expressed by the patient being taken into account. They gain all the more weight, in the context of the greater degree of information that people have about diseases and the possibilities for treatment or prevention available.

According to the providers of hospital consultancy in India, measuring patient satisfaction is a general concern of all healthcare establishments today. It is a source of information for improving the quality of care.

Several aspects of dissatisfaction can be noted concerning the identification of health personnel, communication, noise level and catering. These aspects can be significantly improved if corrective action is taken.

The diversity of people hospitalized and their journey generates expectations that are difficult to express. The notion of satisfaction therefore remains subjective and relative, and this problem can be solved with the help of top hospital consulting firms in India.

Uncommon in our context, it is increasingly being evaluated in Western countries with common and validated tools. Satisfaction surveys are therefore an important aspect that our hospitals must include for a quality approach.

Why The Focus Of A Medical Center Should Always Be On The Patients?

Whichever industry you are in, the first way to compete is to differentiate yourself from your competitors. The situation in the health sector is not different.

Moreover, in the health sector, patients want to see you different from other hospitals, as well as position themselves differently to feel different than other patients. This happens only with their satisfaction.

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Hospitals that aim to be the hospital that know their patients best and meet their expectations best have high service quality and customer satisfaction, which are the biggest weapons of the companies in the competition race.

There is a sense of loyalty in satisfied patients and they encourage their relatives as they come to your hospital. Therefore, there is a visible increase in the number of patients in a short time.

The success and sustainability of the service offered by healthcare institutions depends largely on the ability of patients to meet their requests and expectations.

In order for the healthcare institution to meet patient expectations, patients’ satisfaction with the service provided should be investigated. It is important in terms of patient satisfaction that the health institution knows its patients, establishes better relations with them, determines their demands and expectations.

If we get to know our patients’ demographic characteristics, lifestyles, needs, income levels, service-receiving habits, and the reference groups they use more closely, we can provide them with better service than other hospitals.

By measuring patient satisfaction; It is necessary to learn the satisfaction status, expectations, suggestions and feedback of patients benefiting from healthcare services, to ensure continuous improvement of quality throughout the entire service process, and to investigate the effects of socio-demographic and treatment process variables on patient satisfaction.

It also provides managers with important information about patient satisfaction, the structure, process and outcome of healthcare services.

According to satisfaction studies, the expectations of the patients from the hospital are roughly:

  • Correct diagnosis, diagnostic procedures
  • Correct treatment
  • Knowledgeable, qualified and skilled health professionals
  • Respect, attentive service
  • Friendly service
  • Timely service
  • Clean environment
  • Reasonable price

Patients’ expectations from nurses

  • Be friendly and caring
  • Being knowledgeable, qualified and resourceful
  • Timely and open communication
  • Clean environment
  • A quiet environment
  • Fluid patient care processes

Determining patient profiles and expectations is actually a kind of market research application. In market research, heterogeneous market with different behaviours according to patient profiles should be divided into homogeneous market segments having similar characteristics, this could be done with the help of hospital consultancy in India.

With this method, also known as market segmentation, the market must be divided according to criteria such as demographic, socio-economic, psychological, geographic and buyer behaviour, and information about the target customers and expectations in the most appropriate market segments must be obtained.

As a result, determining the patient profile and expectations plays an important role in the management of the health service provided to the patient.

In patients’ perception of quality service; Matters such as waiting times of patients, courtesy and consistency of employees, accessibility to service, delivery of the service provided at once and correctly, and timely and complete delivery of the service are important. And this is why, we suggest you to contact hospital consultants in Delhi NCR so that you can serve your customers in the best way.

What Can Be Done To Increase Hospital-Based Fidelity?

The way to ensure the patient’s loyalty to the institution is through the patient’s heart. Just like the bond of trust between the patient and the doctor, a bond should be established.

In this sense, in order for the call centre to establish this communication and to carry out projects, information flow should be ensured from each department, and everyone from the lowest official to the top manager should contribute to this data.

What Can Be Done to Increase Hospital-Based Fidelity?

For example, every patient who enters hospital for any type of treatment should be called after the completion of his/her treatment to know about the satisfaction level.

His complaint, if any, should be listened to, and information should be given again when the issue is resolved. These patients should not be called only once, but should be examined periodically, at least once a month, for new applications. You can apply such measures in your hospital after making a consultation with hospital consultancy firms in India.

Or, if the patient has given birth in your hospital, they should be under close follow-up of the paediatric unit. For example, you can check whether a baby had the tuberculosis vaccine or not, and you can pass the feeling of interest and trust.

For example, if a patient/patient’s relative who regularly comes to the internal medicine department has not come to any other department, this person can be offered to have look on other departments of the hospital as well.

Of course, this requires a strong transcript supported by medical data. For example, it may be reminded that a diabetic patient should have an eye examination periodically and the reasons for this can be cited.

Thanks to effective management, you know your patients and their families, and thanks to proactive marketing, you can increase the variety of services they benefit from and keep patient loyalty at high levels.

Word of mouth is the most effective form of advertising in the world. An unsatisfied patient who is not followed up and is not attended to should reach you without telling others about his complaint so that you can keep the broken arm in the sleeve.

Otherwise, it is possible for the institution to lose both current and potential patients. However, thanks to the feedback, suggestions and complaints from patients, business processes can be improved and effective patient relationship management is provided.

In this way, a difference is made in the eyes of the patient. For example, by developing a complaint suggestion system, gathering all future suggestions and complaints in a single centre and analysing the results, eliminating possible problems and improving processes will make a difference in the eyes of the patient.

Marketing campaigns can be prepared with an effective call centre application. However, the patient list on which these campaigns will be implemented must be carefully prepared.

There should be many screening criteria according to the advice of hospital consultants in Delhi NCR. For example, if you are going to send a congratulatory message on mother’s day, the person you send should not have lost their child in your hospital during pregnancy.

Otherwise, you may face an inappropriate situation and cause the patient to be upset and dissatisfied while the patient wants to maintain loyalty.

Patient Loyalty And The Importance Of Brand Power In The Health Sector

One of the factorsthat increases patient loyalty is the prestige that the power of the brand gives you. Some patients choose and stay hospital simply believing in the power and prestige of the brand. One of the most important duties of such hospitals is not to damage this strong perception.

The prestigious hospital does not necessarily have to have brand power. But a hospital with brand power must be prestigious and fulfil the strength of the brand.

Your brand power builds over time, with your advertising work, your high service quality and your dignity in your business. Because branding means transforming into an institutionalized state of quality and nobility. Nobility, on the other hand, depends on having a well-worked corporate culture.

Institutional culture is realized by the understanding and acceptance of the logic of “This is how things work here” by all business partners that make up the institution.

The impact of corporate culture on the perception of prestige and therefore on the brand power you are trying to create is very high.

In hospitals with a strong corporate culture, all doctors and business partners adhere to established behavioural criteria that indicate how they should behave and give a more integrated image. Generally, strong and effective management is done by contacting healthcare consulting firms in India, and this is the reason why we would like to suggest the same thing for you, to contact an expert.

On the other hand, in hospitals with a weak corporate culture, everybody plays differently because no one is sure about what to do and how to do it.

In such hospitals, some doctors and nurses take the initiative and some criticize them constantly. As a result, a chaotic situation emerges, and the patient’s trust in the hospital is damaged.

Knowing your customers closely, following them and doing a deepened data study, establishing a strong call team with a good CRM support will benefit you in terms of customer relations in every sector.

Because in customer relations management, satisfied customers are reflected in the whole process and provide loyal customers. This naturally brings profitability.

Patient satisfaction is a component of assessing quality of care. The measurement of patient satisfaction is part of a global context of the rise in the role of the user in the organization of the health system and the growing role of quality approaches.

The service provided to the customer and therefore its appreciation hold a central place. Today, patients are active partners in the care offered to them and their satisfaction is considered as an indicator of the quality of care.

The collection of their point of view is necessary to assess the quality of a healthcare system as well as the technical considerations that healthcare professionals may deliver.

The quality of this new relationship between the patient and his doctor and the satisfaction expressed by the patient must be evaluated in order to bring about continuous improvement, and this can be done with the help of hospital management consultancy services.

Keep in mind that some patients are more familiar with the digital world than we think. Another recommendation is to reduce waiting times. It is also advisable to create a harmonious work environment. This influences the quality of care received and patient satisfaction with our services.

The Necessity Of Hiring Management Consultants In Healthcare Sector

The number of hospitals that open every year increases, so unlike in the past, you can easily find a hospital nearby.

Hospitals these days not only provide professionalism, but also provide night care services in state-of-the-art facilities. This is because hospitals that lack the spirit of service lag behind in the era of infinite competition.

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People photo created by Freepik

Hospitals are huge clusters of various occupational groups. In larger hospitals, there are various departments in charge of accounting, management, and policy in addition to doctors and nurses. If all of these departments don’t work with a spirit of service, the hospital’s management will suffer.

Therefore, there is a need of medical management consultants who can predict the future of the medical industry with specialized knowledge in the medical field.

A medical management consultant thoroughly analyses the hospital subject, the surrounding medical environment, and customers (patients) to find solutions to problems and a new vision.

In the world of medical care and nursing care, not only is the legal system and legal personality different from general companies, but also the profit structure is different.

The income of medical institutions is covered by taxes and health insurance, but the government’s finances are reflected in the compensation system, which in turn affects the profits of businesses.

For example, compensation is revised once every two years for medical care and once every three years for nursing care.

In the case of a negative revision, it has a direct impact on the profits of medical institutions, and there are many cases where the content of the revision is swayed and the business is made existing.

Therefore, the mission of hospital consultancy firms in India is to support business development in light of future demographic trends, institutional trends, and medical/nursing demand trends without being swayed by immediate revisions.

Since national policies directly affect the management of business operators, it is difficult to respond without know-how such as institutional trends and business contents, and know-how for improving profits.

In addition, the external environment surrounding the medical industry is becoming quite severe.

As total medical costs are expected to increase, the importance of the healthcare industry, including nursing care and health services, will continue to grow.

The situation surrounding the healthcare industry has changed drastically due to improvements in hospital management, streamlining of work in the medical field, computerization, improvement of patient and user satisfaction, and expansion of the health service industry such as health and prevention. It has become even more demanding to respond.

Best hospital consultants in India use their experience, knowledge, and networks to provide hospitals and other facilities, companies, and regions with detailed services that meet their needs, and to solve difficult problems.

With the rapid changes in the medical environment, the importance of strategy formulation in hospitals is increasing. If there is no clear strategy for tackling business improvement, it is uncertain what to do and why.

Based on a thorough fact-based business analysis, hospital consultancy service providers will clarify the current position of each hospital and then proceed with the hospital strategy formulation together with the hospital.

We are facing a super-aging society and are facing a number of problems such as increasing social security costs and increasing the burden on medical staff. In medical facilities and nursing care facilities, it is more important to formulate strategies ten years ahead and steadily implement them in order to cope with the increasing demand for medical care and nursing care that varies from region to region.

The Humanization Of Medicine And The Architecture Of Hospitals

At the end of the last century there was a debate on the commercialization of medicine and how it treated patients as mere numbers. When deciding who deserves a transplant, conditions or life expectancy did not matter, the coverage of the patient’s insurance policy mattered.

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Business photo created by wavebreakmedia_micro at freepik

This made people start talking about the humanization of medicine. At first, it was thought that it was enough to just offer more personalized care to patients, but over time the concept has evolved and encompasses many more aspects, such as the architecture of hospitals, which is essential to guarantee vital space and privacy of each patient.

The humanization of medicine has generated many changes in terms of the structure and distribution of hospitals, causing hospital architects to start looking for ways to better manage space.

The first thing to achieve this objective is to define the relationship between the humanization of medicine and the architecture of hospitals. In this sense, when speaking of humanization it is always related to dignity and the need to protect the rights of each person who lives in society.

In a hospital, the fundamental rights of each patient would be life and privacy, as well as being housed in habitable conditions.

So, when creating a hospital, the patient should be considered as the protagonist of the place beyond the complex medical equipment that may be available, and this is why you should contact healthcare architecture firms in India.

A hospital is one of the most complex buildings that we can find. Its design is closely related to its proper functioning and, consequently, its safety: a well-designed hospital is, in all probability, safer.

Thus, the main objective of hospital architecture should be to optimize the design so that the hospital is as safe, efficient and intelligent as possible.

Evolution of architecture in hospitals

Later it was discovered that some diseases were much more contagious and lethal than others, which caused the architecture of hospitals to change drastically for the first time to generate specific spaces for each type of patient.

This is how maternity areas, intensive therapy and even the emergency area were born.

In the new millennium, certain aspects were improved to create analysis areas and even special campuses to hospitalize patients with chronic conditions.

With regard to guaranteeing the privacy and the right to life of each patient, the architecture of the hospitals has perfectly complied with the requirements of these 8 new premises that currently require hospital space planning design to have spaces dedicated especially to:

  1. Healing environments training
  2. Evidence-based architectural design
  3. Construction sustainability and profitability
  4. Construction quality certifications
  5. Patient safety on site
  6. Infection control
  7. Incorporation of cutting-edge technologies
  8. Communication

But humans are dissatisfied and above all ambitious, so we are always thinking of new ways to make our lives easier, so that the humanization of medicine still has many challenges to face in the future, such as the sectorization of health by creating expensive treatments that are only available to the wealthiest.

Establishment of a Healthcare Consulting Firm

Want to open a health consulting firm? If yes, here is a complete guide to start a business in the field of medical advice without money. In this article, we will consider all the requirements for starting a healthcare business. So put on your entrepreneurial hat and carry on.

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Why open a healthcare consulting firm?

It is no longer a hot news that the health sector is spreading around the world like a wildfire. This is one of the reasons why investors are willing to invest a lot of money to be sure that they will get a good return on their investment.

If you are an entrepreneur with experience in the field of human resources and healthcare, you can start your journey into the world of business alone by creating your own medical consulting firm.

You can be sure that your services will always be in demand not only by small medical organizations, but also by large medical corporations and relevant enterprises.

Health consulting firms are organizations specializing in providing business consulting services (healthcare management) for the healthcare industry in areas such as finance, accounting, marketing, insurance, efficient process operations and other related areas.

Like most enterprises, the medical consulting services industry is open to so many people who are interested in this industry and have everything they need to manage a medical consulting company.

Opening a hospital consulting companies in India is not so expensive, except for the money needed to rent and equip an office. To run this type of business, you need to be trained as a consultant, and it is really a very profitable business in the United States, Canada, Australia and the UK due to the desire for continuous growth in the healthcare industry.

If you decide to create a consulting firm that provides medical services, you must make sure that you conduct thorough feasibility studies as well as market research. This will allow you to correctly locate a business in a community or city with the right demographics; a place where you can easily sell your services.

Professionals in the field of health consulting services provide specialized advice to companies operating in areas such as hospitals, doctors, pharmaceutical companies, healthcare organizations, healthcare management organizations and health insurance providers, etc.

These services include consultations related to financial management, human resources, information technology and other operations.

As never before, the demand for hospital consultancy services in Delhi has grown as a result of technological advances in the healthcare sector and, of course, the ever-changing regulatory environment.

The fact that medical consulting firms can be easily found in cities and states, in no way makes the industry oversaturated. The fact that there are people and organizations that from time to time will need professional consulting services in the field of healthcare to solve business-related problems, etc., makes business always green.

To start a hospital consulting firm in India requires professionalism and a good understanding of the healthcare industry. In addition, you will need to obtain the necessary certificates and license, as well as comply with the standard for such a business, before you are allowed to open a consulting firm.

Consultancy For Health Professionals- Why Hire A Consultant For Hospital?

Increasing middle age, complicating patient problems, and tightening economic constraints, today, hospitals and healthcare facilities are forced to work within an extremely tight framework and must act decisively in order to meet current and long-term health care needs in these conditions.

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Every businessman knows that the responsibility of running a business is great, and it is necessary to take care of several aspects to keep the company functioning as it should be.

This would be no different when it comes to health. Clinics and hospitals require extensive knowledge on a variety of subjects. A doctor doesn’t make a clinic work only with what he knows within medical techniques, right?

It is for this reason that most professionals have been hiring consultants, who are gaining strength in the current market. But, if you have made it this far, you probably already know that.

If you are in doubt about whether or not to hire a consultant for your clinic or hospital, today we will let you know the advantages of this type of service.

Why hire hospital consultancy services?

First of all, you must keep in mind that, the market is more and more competitive every day. New health professionals appear all the time, so it is high time that you find a way to differentiate yourself from the competition.

All of this means that if you decide to take care of everything that makes up your clinic, hospital or office, such as the administrative, care, financial, patient relationship, and everything else, you will surely be overwhelmed, and none of these functions will be successfully exercised.

Everyone is tired of knowing that health professionals, like doctors, dentists, nutritionists, physiotherapists in general, do not usually have much free time. The profession demands a lot from the individual, and it is still necessary that he never stop studying, since the health area is renewed day after day.

With this, it is already possible to assume that you will not have time to take care of external aspects, such as customer demand, competitive strategies, fees charged for consultations, profit and everything else related to the management of your business.

A hospital consulting firm in India helps you and is able to take care of all these aspects, while you will only need to provide care to patients and their complementary tasks.

If you have the opportunity to hire a specialist consultancy in the health field, know that it is a great option. This is because it is not a general service, but one that is already immersed in the health segment, which does not waste your time.

A health consultant already knows the terms used by health professionals, already knows the services provided by other clinics and hospitals, and will guide you on how to follow the best path for your office, clinic or hospital to be increasingly successful.

When you don’t understand management, you may end up investing your resources in the wrong forms of disclosure. But, by hiring a specialized consultancy for professionals and companies in the health area, you can’t go wrong.

The service providers of hospital consultancy in India do a lot of research, and since they already have experience in the field, they know exactly which are the most effective strategies to meet the demands of the market. That way, you don’t lose your investment. Just invest and enjoy the benefit that will come quickly.

Humanization Of Health Care From Architecture

When you want to address the issue of humanization of health services, you might think that it is intrinsic to interpersonal relationships, to good treatment, to the respect offered to patients in health organizations.

But it really is the tip of the iceberg, under this concept there are really a number of elements that directly or indirectly interfere with this attribute; an example of this is the impact in this context of the infrastructure and particular architectural conditions that a health service should have, which goes beyond the design of simple spaces.

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Conceptualization

The first thing that is sought is to clarify the definition of humanization, followed by the humanization of hospital consultancy services and its relationship with the physical infrastructure of health organizations. The concept of humanization is a variety of meanings that have been developing over time and that many of them relate to the word dignity.

But to be able to contextualize it at this time, it could be inferred that humanization consists of: “in acts or actions that man performs in a conscious and responsible manner together with a series of values ​​that allow him to share ethically within a collective.

Planning and architectural design

Hospital infrastructure and architectural design has been changing over time covering the needs of the moment; first as a place of mass attention where no type of classification of the patients was made, then they were grouped by age, gender and more thought about infection control, over time new services were developed which allowed, that these type entities will begin to visualize as centres of scientific knowledge, in addition to being a centre of attention thereby favouring that the architectural conditions change; currently, we seek to offer quality and safe health services, two components that are intertwined with humanization; triad that at the time of design become the basis of the same and premise of architectural design.

The evidence-based design is the process of making decisions about the healthcare environment based on reliable research to achieve the best possible results. This process requires the development of protocols and best practices to seek risk reduction, improve patient outcomes, promote and share knowledge and can be easily done by hospital consultancy services in India.

It is based on defining the objectives of the hospital, gathering relevant information, exploring/interpreting the reliable research that supports the objective, innovating to use knowledge in order to design and obtain the best possible results, developing hypotheses of what are the expected results, establish a baseline for performance indicators,

Sustainability in construction is related to not abusing natural resources. On this, great advances have been made in some European countries since the Energy Performance of Buildings (2003), entity that regulates the construction, recommends special attention in the constructive aspects, form, orientation, use of light and natural ventilation, as well as in the application of renewable energies and high-efficiency systems such as cogeneration, heat pumps, etc.

The trend that has been adopted in the rest of the world and has great validity because it joins the policies of prevention and control of global warming.