Technological Advancements: A Tool For Making A Change In Hospitals

hospital consultancy in India

The ultimate goal of hospital designers & planners is to create the best treatment environment and favourable conditions for patients.

There are many technologies available for patient safety that should be studied during the general planning, programming and design of the premises.

Each has different effects on processes, operations, medical programs, facilities, and premises planning, but they can all improve patient safety when properly implemented. For this, you can take help of hospital consultancy in India.

The design should take into account the following proposals for technological safety of patients, as well as their configuration in space and infrastructure:

Prevent the patient from falling. Solutions for “telesetting” using stationary or mobile cameras for patients have proven that they reduce the risk of falls.

In-room analytical video surveillance systems provide in-room cameras with sensors for beds, handrails and armchairs that send alerts to designated carers.

Considerations for location and infrastructure include long-term monitoring stations inside and outside the hospital, consistent with the overall concept of the health care system.

Involvement of patients. Telemedicine companies provide devices to interact with patients at home with individualized health care and drug management techniques.

It is expected that further development of these solutions and proactive applications will help maintain public health and brand commitment to hospitals. Space and infrastructure issues include connecting technological data to existing infrastructure and allocating space for further monitoring.

Active monitoring of the patient. Implanted sensors for remote monitoring provide personal health data in real time via a smartphone, creating new opportunities for monitoring health.

This innovation in the field of healthcare provide exciting health monitoring capabilities and influence the planning of a space for clinical staff to support and actively monitor patients.

Cooperation of the surgical team. 3D-printing of preoperative planning models allows all involved to work together before the premises are built, which reduces the number of errors on the site.

Although 3D printers only need jobs and work areas. Space and infrastructure considerations include an expanded surgical planning package to ensure preoperative collaboration and monitoring assessment that reflects clinical data and current patient imaging.

Virtual team care centre. The growing demand for telemedicine during the recent pandemic is staggering. New models of health care continue to evolve.

Remote monitoring with the patient’s mobile devices has also become widespread. This trend will require the creation of a virtual medical centre where physicians can remotely monitor and interact with patients.

Individual solutions will be needed that can be adapted for future growth in this area. Space and infrastructure issues will include new areas of virtual care technology, space and the building as a whole.

Infection control. All health facilities should consider reducing health-related infections with new technologies. When considering the costs of re-commissioning, these solutions usually pay off quickly.

For example, hand hygiene systems support infection control protocols and have been shown to significantly reduce infectious diseases.

To equip your medical centre or healthcare facility with all new technological devices, the best option is to go for hospital consultancy services in India, as only the experts in the field can provide the right piece of advice.

Patient Care In Hospitals: Why You Should Give Utmost Important To Patient Satisfaction

Since patient satisfaction has been accepted as an important indicator in evaluating the quality of medical care, especially in the last two decades, there is an increasing interest in the perceptions of patients about the health service provided.

In terms of modern hospital management, it is necessary to define the factors affecting the satisfaction of the patients in a more reliable and clear conceptual framework, as the effective and efficient use of hospital resources as well as the quality of the service provided, and the areas that can be intervened organizationally should be revealed.

Patient satisfaction is a complex concept influenced by various factors and is one of the most important indicators of quality patient care.

Since the theories explaining patient satisfaction are not sufficient, patient satisfaction is generally based on whether the service provided meets the expectations of the patient or the patient’s perception of the service provided.

For this reason, it is emphasized in the literature that patient expectations and patient-nurse cooperation constitute the basis of patient satisfaction. In studies on patient satisfaction, it has been determined that the focus of this association is communication and informing the patient.

Patients enter the healthcare system with their various individual characteristics, attitudes and previous experiences. In addition to these characteristics, the patient’s expectations about nursing care are also influenced by the information obtained from relatives, friends, written and verbal media.

However, the patient’s expectations may change depending mostly on their experience in healthcare. This is because individuals who were previously hospitalized interact with healthcare providers in the meantime. The information they gain as a result of this interaction determines their expectations.

These expectations affect whether they are satisfied with the care they receive during their subsequent hospitalization or not. Individuals who have not been hospitalized before, on the other hand, may have limited expectations since they have not interacted in such a way.

Interest in the quality of care has grown steadily in recent years. The majority of health establishments place it at the heart of their priorities, in particular with the creation of care networks where patients are actors in their care.

There are many reasons for this: the constant and rapid evolution of medicine thanks to scientific progress, more and more claims concerning accessibility as well as the quality of care and new technologies, while requiring guarantees of safety.

All these reasons lead to the feeling of satisfaction expressed by the patient being taken into account. They gain all the more weight, in the context of the greater degree of information that people have about diseases and the possibilities for treatment or prevention available.

According to the providers of hospital consultancy in India, measuring patient satisfaction is a general concern of all healthcare establishments today. It is a source of information for improving the quality of care.

Several aspects of dissatisfaction can be noted concerning the identification of health personnel, communication, noise level and catering. These aspects can be significantly improved if corrective action is taken.

The diversity of people hospitalized and their journey generates expectations that are difficult to express. The notion of satisfaction therefore remains subjective and relative, and this problem can be solved with the help of top hospital consulting firms in India.

Uncommon in our context, it is increasingly being evaluated in Western countries with common and validated tools. Satisfaction surveys are therefore an important aspect that our hospitals must include for a quality approach.

Why The Focus Of A Medical Center Should Always Be On The Patients?

Whichever industry you are in, the first way to compete is to differentiate yourself from your competitors. The situation in the health sector is not different.

Moreover, in the health sector, patients want to see you different from other hospitals, as well as position themselves differently to feel different than other patients. This happens only with their satisfaction.

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Hospitals that aim to be the hospital that know their patients best and meet their expectations best have high service quality and customer satisfaction, which are the biggest weapons of the companies in the competition race.

There is a sense of loyalty in satisfied patients and they encourage their relatives as they come to your hospital. Therefore, there is a visible increase in the number of patients in a short time.

The success and sustainability of the service offered by healthcare institutions depends largely on the ability of patients to meet their requests and expectations.

In order for the healthcare institution to meet patient expectations, patients’ satisfaction with the service provided should be investigated. It is important in terms of patient satisfaction that the health institution knows its patients, establishes better relations with them, determines their demands and expectations.

If we get to know our patients’ demographic characteristics, lifestyles, needs, income levels, service-receiving habits, and the reference groups they use more closely, we can provide them with better service than other hospitals.

By measuring patient satisfaction; It is necessary to learn the satisfaction status, expectations, suggestions and feedback of patients benefiting from healthcare services, to ensure continuous improvement of quality throughout the entire service process, and to investigate the effects of socio-demographic and treatment process variables on patient satisfaction.

It also provides managers with important information about patient satisfaction, the structure, process and outcome of healthcare services.

According to satisfaction studies, the expectations of the patients from the hospital are roughly:

  • Correct diagnosis, diagnostic procedures
  • Correct treatment
  • Knowledgeable, qualified and skilled health professionals
  • Respect, attentive service
  • Friendly service
  • Timely service
  • Clean environment
  • Reasonable price

Patients’ expectations from nurses

  • Be friendly and caring
  • Being knowledgeable, qualified and resourceful
  • Timely and open communication
  • Clean environment
  • A quiet environment
  • Fluid patient care processes

Determining patient profiles and expectations is actually a kind of market research application. In market research, heterogeneous market with different behaviours according to patient profiles should be divided into homogeneous market segments having similar characteristics, this could be done with the help of hospital consultancy in India.

With this method, also known as market segmentation, the market must be divided according to criteria such as demographic, socio-economic, psychological, geographic and buyer behaviour, and information about the target customers and expectations in the most appropriate market segments must be obtained.

As a result, determining the patient profile and expectations plays an important role in the management of the health service provided to the patient.

In patients’ perception of quality service; Matters such as waiting times of patients, courtesy and consistency of employees, accessibility to service, delivery of the service provided at once and correctly, and timely and complete delivery of the service are important. And this is why, we suggest you to contact hospital consultants in Delhi NCR so that you can serve your customers in the best way.

What Can Be Done To Increase Hospital-Based Fidelity?

The way to ensure the patient’s loyalty to the institution is through the patient’s heart. Just like the bond of trust between the patient and the doctor, a bond should be established.

In this sense, in order for the call centre to establish this communication and to carry out projects, information flow should be ensured from each department, and everyone from the lowest official to the top manager should contribute to this data.

What Can Be Done to Increase Hospital-Based Fidelity?

For example, every patient who enters hospital for any type of treatment should be called after the completion of his/her treatment to know about the satisfaction level.

His complaint, if any, should be listened to, and information should be given again when the issue is resolved. These patients should not be called only once, but should be examined periodically, at least once a month, for new applications. You can apply such measures in your hospital after making a consultation with hospital consultancy firms in India.

Or, if the patient has given birth in your hospital, they should be under close follow-up of the paediatric unit. For example, you can check whether a baby had the tuberculosis vaccine or not, and you can pass the feeling of interest and trust.

For example, if a patient/patient’s relative who regularly comes to the internal medicine department has not come to any other department, this person can be offered to have look on other departments of the hospital as well.

Of course, this requires a strong transcript supported by medical data. For example, it may be reminded that a diabetic patient should have an eye examination periodically and the reasons for this can be cited.

Thanks to effective management, you know your patients and their families, and thanks to proactive marketing, you can increase the variety of services they benefit from and keep patient loyalty at high levels.

Word of mouth is the most effective form of advertising in the world. An unsatisfied patient who is not followed up and is not attended to should reach you without telling others about his complaint so that you can keep the broken arm in the sleeve.

Otherwise, it is possible for the institution to lose both current and potential patients. However, thanks to the feedback, suggestions and complaints from patients, business processes can be improved and effective patient relationship management is provided.

In this way, a difference is made in the eyes of the patient. For example, by developing a complaint suggestion system, gathering all future suggestions and complaints in a single centre and analysing the results, eliminating possible problems and improving processes will make a difference in the eyes of the patient.

Marketing campaigns can be prepared with an effective call centre application. However, the patient list on which these campaigns will be implemented must be carefully prepared.

There should be many screening criteria according to the advice of hospital consultants in Delhi NCR. For example, if you are going to send a congratulatory message on mother’s day, the person you send should not have lost their child in your hospital during pregnancy.

Otherwise, you may face an inappropriate situation and cause the patient to be upset and dissatisfied while the patient wants to maintain loyalty.

Patient Loyalty And The Importance Of Brand Power In The Health Sector

One of the factorsthat increases patient loyalty is the prestige that the power of the brand gives you. Some patients choose and stay hospital simply believing in the power and prestige of the brand. One of the most important duties of such hospitals is not to damage this strong perception.

The prestigious hospital does not necessarily have to have brand power. But a hospital with brand power must be prestigious and fulfil the strength of the brand.

Your brand power builds over time, with your advertising work, your high service quality and your dignity in your business. Because branding means transforming into an institutionalized state of quality and nobility. Nobility, on the other hand, depends on having a well-worked corporate culture.

Institutional culture is realized by the understanding and acceptance of the logic of “This is how things work here” by all business partners that make up the institution.

The impact of corporate culture on the perception of prestige and therefore on the brand power you are trying to create is very high.

In hospitals with a strong corporate culture, all doctors and business partners adhere to established behavioural criteria that indicate how they should behave and give a more integrated image. Generally, strong and effective management is done by contacting healthcare consulting firms in India, and this is the reason why we would like to suggest the same thing for you, to contact an expert.

On the other hand, in hospitals with a weak corporate culture, everybody plays differently because no one is sure about what to do and how to do it.

In such hospitals, some doctors and nurses take the initiative and some criticize them constantly. As a result, a chaotic situation emerges, and the patient’s trust in the hospital is damaged.

Knowing your customers closely, following them and doing a deepened data study, establishing a strong call team with a good CRM support will benefit you in terms of customer relations in every sector.

Because in customer relations management, satisfied customers are reflected in the whole process and provide loyal customers. This naturally brings profitability.

Patient satisfaction is a component of assessing quality of care. The measurement of patient satisfaction is part of a global context of the rise in the role of the user in the organization of the health system and the growing role of quality approaches.

The service provided to the customer and therefore its appreciation hold a central place. Today, patients are active partners in the care offered to them and their satisfaction is considered as an indicator of the quality of care.

The collection of their point of view is necessary to assess the quality of a healthcare system as well as the technical considerations that healthcare professionals may deliver.

The quality of this new relationship between the patient and his doctor and the satisfaction expressed by the patient must be evaluated in order to bring about continuous improvement, and this can be done with the help of hospital management consultancy services.

Keep in mind that some patients are more familiar with the digital world than we think. Another recommendation is to reduce waiting times. It is also advisable to create a harmonious work environment. This influences the quality of care received and patient satisfaction with our services.

Risk Management from the Perspective of Hospital Management

The Risk Management approach refers to a process through which it is intended to achieve a reduction of the existing risk levels. By controlling threats and reducing vulnerability.

In the hospital context, it is also aimed at reducing the risks of damage to people, resources and processes. Identifying and controlling mainly threats and reducing vulnerability to them, all this could be done by opting for hospital consultancy in India.

Hospital Management consultant in india

Risk management is understood to be the efficient process of planning, organization, direction and control. Aimed at risk reduction, disaster management and recovery from events that have already occurred.

Health care in any dimension is a risky practice, especially in relation to hospital care, given the complexity and multiple interventions that care processes have, even the simplest and most repetitive.

Hospitals are complex management centers. Generally the processes are not isolated and they are not simple. From the time a patient is admitted to a hospital, and until discharge occurs, different professionals intervene, often with unrelated objectives.

Scientific advances, both in diagnosis and treatment, are increasingly precise, but also more complex and specific, since they require professionals to learn for their application and interpretation of results.

Sometimes, until recently, effective practices are overcome without a solution of continuity, which requires specific and continuous training on updating protocols, uses and review of indications, and for this, you will need the help of best hospital consultants in India.

The increasing complexity of technologies entails an increase in risks for patients, as a result, the requirements for the safety of medical care and control over their implementation should increase.

In the health sector, there is a permanent need for change, which requires that the management of the institutions involved respond adequately to the new realities and demands placed on it. Risk management and hygiene are a constant that is essential in hospitals.

A poorly designed establishment thus brings together multiple potential risks which will gradually reveal their dangerousness, most of the time without a link being established between the actual condition of the structure and the consequences for the patients.

Prevention acquires its greatest importance and application in the design of new facilities or when an expansion or remodeling is planned within a hospital institution.

The role of hospital management on the control of adverse effects

The health professional is the executor of the care action, controller of the processes and responsible for the results, and it is evident that their responsibility, good practice (training, experience and teamwork) and clinical management tools are the factors that more can influence the reduction of risk.

Let us remember that health organizations are considered in the business world as the most complex, since they handle thousands of related or unrelated processes; furthermore, the pyramidal organizational structure is not always interrelated.

Improving communication and information is a current challenge for healthcare managers, and this is why, one requires to contact hospital consulting firms in India.

The importance of new information technologies as a communication management tool should not be overlooked.

Find the Best Solutions for Your Health Center with Hospital Consultancy

Health services increasingly have higher demands for their organization, management and operation. The great diversity and specialization of knowledge that healthcare organizations need to adequately respond to the demands of modern medicine makes it impossible to be self-sufficient without resorting to a wide range of external experts (consultants).

Therefore, the objective of this article is to review some aspects of interest of the contributions of external consultancy to the definition of the organization and management of the public health sector.

Hospital Consultancy services in india

In order to do this, we first briefly review what consultants and consulting companies offer to the health sector.

Consultants and consulting companies in the health sector

The tendency of hospital consulting firms in India to keep personnel costs low and the diversity and specialization of knowledge that the systems of any company or organization imply, have contributed to the double-digit growth in recent years of the activities of consultants in all sectors of the economy.

On the other hand, nowadays there is no organization or company, large or small that is self-sufficient in all aspects of its activity and operation.

Thus, banks, large companies of all kinds, the public administration have to resort to the services of healthcare management consulting in India for multiple aspects of their operation and activity. The health sector could not be an exception.

The consultant as a professional can work individually, but most often it is done in association with other professionals in a company specialized in offering consulting services.

Due to its specific nature and the high volume of resources it moves, the health sector has led to the creation of specific companies to meet its needs, some even focused on very specific niches: hospitals, medical records, information systems, etc.

However, a large part of the needs for external experts in the health sector are not totally specific to the health sector, but common to all more or less complex organizations (computer systems, accounting, management, etc.)

For this reason, almost all the large consulting and information technology companies have created specialized divisions to offer their services to healthcare.

What hospital consultancy in India offers to the health sector is essentially the same as to any other complex sector of the economy.

First of all, the possibility of temporarily having highly specialized experts in any of the important areas for the organization.

For the health sector, using the services of consulting companies is as important and essential as it can be for other sectors of the economy, in which they have become totally essential, although not without problems.

For its part, the health sector has data security, confidentiality and privacy requirements that require maximum protection.

How to take advantage of consulting services

Hiring consulting services in health (and in any other activity) is expensive, not only in economic terms; It is not easier than buying complex equipment and it is subject to strong potential criticism, and for all this it should be done with all rigor and with all kinds of precautions.

To write good specifications of the services sought from the external consultancy, it is important to take into account some points.

The most important is, in the first place, to think and specify very well what final product is desired and to avoid communication errors with the consultant in this regard.

Understanding The New Needs Of Hospital Management After COVID-19

Covid-19 has caused a transformation in the management and organization of the health system and this has been an opportunity for the development of hospital management consultancy services.

Knowing and understanding the new problems in healthcare is a necessary research objective for the Industry, when it comes to meeting the needs of its customers.

IMPACT OF COVID ON HEALTH

The health system has suffered, it is in a profound and direct way one of the consequences of Covid-19. Patients, doctors and, especially, the organization of health centers and hospitals have had to adapt quickly and with effort to the new prevention measures against the virus.

All medical specialties have sought to postpone, in one way or another, face-to-face care for the most vulnerable in hospitals as the most effective measure against contagion.

Many specialties, even and not directly linked to COVID, have been forced to close operating rooms, suspend treatments, refer patients to other centers or cancel follow-up visits.

Since the state of alarm was decreed, the implementation of telemedicine has been, without a doubt, one of the most effective responses of the system. However, it has not been the only solution in place.

Hospitals have simultaneously developed internal work protocols related to face-to-face visits and also initiatives such as the creation of multidisciplinary consultations to reduce the number of visits to the hospital.

The appearance of COVID-19 has generated multiple and important changes in the health system and these are just a few examples.

The system has been transformed and it is necessary to understand how: what changes have come to stay and what new needs your clients and patients have.

Hospital consultancy in India is once again the practice in charge of understanding and analyzing the current situation and identifying possible approaches and solutions.

Here and now, the Industry has the opportunity to know and understand in all its extension and complexity the new situation the sector is going through and how to react.

It is well known that in recent decades hospital consulting firms in India have evolved significantly, incorporating modifications and improvements to continue being an essential and valuable element for the healthcare industry.

UNDERSTANDING THE CHANGES IN HEALTH MANAGEMENT

In this new scenario, with new management and operating models, it will no longer be enough for consultants to continue with the work carried out to date, but it will be necessary to go further and understand the reorganization of services that hospitals have suffered:

Understand the context and the new management in order to identify different models developed during the pandemic. Those optimal and reference management models needs to be disseminated, but also those inefficient management models, where there is an opportunity to collaborate and add value.

Design ideal management models that respond to the characteristics of each center and its needs, but in any case, consider essential aspects related to the efficiency and quality of the system (telemedicine application criteria, reduction of lists waiting, operating protocols, coordination of professionals and available resources).

The Digital Revolution Of Healthcare Industry: How Is It Good?

The demand for consultancy is increasing in the age we live in. There is a great need for consultancy not only in the management but also in all areas of life. As life becomes more complex for both people and institutions, the need for accurate information increases.

Today, the evolution of the healthcare system is a reality, driven by technological advances, scientific innovation and cultural changes in patients. This new context propose solutions applied to the improvement of the organizational structures and the operations and knowledge management of the health centers themselves.

There is practically no area of ​​society that escapes the transformation given by technological advances. In the age in which we live, digital models prevail, in which the use of data and more effective communications are already driving change in sectors such as healthcare.

According to healthcare management consulting in India, the quality of health services depends largely on the ability of its professionals to give their patients the best treatment, but also on the technological tools that these professionals have to do their job well.

The adoption of electronic health records (EHRs) provides real-time information to doctors, nurses and other healthcare professionals, so they can make better decisions and make faster and more accurate diagnoses.

The adoption of electronic health records (EHRs) provides real-time information to doctors, nurses and other healthcare professionals, so they can make better decisions and make faster and more accurate diagnoses.

An important basis for technological development in healthcare- as in many other areas- is data. The volume of health-related data collected is growing rapidly.

Another innovation in the health field is that of big data: their analysis will be a very important and increasingly integrated component in the near future.

But the knowledge of the data must also be accompanied by a correct ability and awareness of the patient in relation to his own health. The concept of “patient empowerment” represents, like the others, a fundamental objective.

If we want to exploit the great potential of technology to improve the health situation, therefore, we do not need only technological advances: social innovation is very important to involve and empower citizens and patients, to foster collaboration between different disciplines and promote integrated approaches to health and social care.

It is clear that many of the solutions put in place to manage the emergency hinge precisely on digital technologies and its potential.

In fact, thanks to the basic technological infrastructure and specific digital health tools (digital medical devices, scientifically validated apps) it was possible to implement, for example:

  • New ways of accessing, treating and monitoring those citizens/patients with non-urgent diseases that require constant care such as diabetics and cancer patients;
  • Lighten the workload of health professionals and administrative figures with the help of hospital consultancy in India;
  • Reorganize the employee contribution in a “smart” logic.

Like any field, the medical one is also based on cooperation and collaboration between its subjects. Health professionals represent a dense network of exchange of information and knowledge useful for identifying the best strategy to put into practice.

Healthcare Industry And Effects Of COVID-19- What To Do In Times Of Crisis?

The COVID-19 pandemic dealt a blow that few people were ready for: it was felt by everyone, from small businesses to commercial giants and entire states. Unprecedented challenges were faced by medical institutions around the world.

The spread of the virus has led to a reassessment of positions on many elements of the health system. But hospital consulting firms in India can help overcome the difficulties faced by private and public health facilities.

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The range of tasks that the consultant helps to solve in healthcare is extensive. It may include both the solution of optimization issues and increasing the productivity of the department of a medical institution, and the construction of a strategy for entering the market of a new medical operator.

Often, medical consultants work to find solutions to non-standard customer problems. For example, over structuring the quality management system for medical care, analyzing the effectiveness of using a fleet of medical equipment, and managing and motivating staff.

In the context of the COVID-19 pandemic, top hospital consulting firms in India offer medical centers new tools, recommendations and strategies. Often they are able to support customers in making important decisions.

The state of the medical consulting market before the pandemic

In large consulting companies, the medical consulting market has traditionally been presented on the sidelines. Health care was not considered as a separate industry and therefore often remained in the shadow of the segment of pharmaceutical companies.

In almost all countries where the virus spread, it was necessary to transform the organization of work and the space of clinics on the go. The measures taken in most countries— social distance, cancellation of events, and the closure of schools and universities— can smooth out the peak of morbidity and make it less widespread.

Although outbreaks cannot be completely prevented, by smoothing out the peak, but here top hospital consultants in India can make the hospitals better prepare for the load.

During a sharp increase in the load, most clinics need redevelopment: there are practically no hospitals that would immediately be designed for so many patients with a dangerous infection. The reorganization of space in hospitals includes a review of the location of the beds, the division into “clean” and “dirty” zones.

In addition, it involves the creation of special conditions for examining patients with a suspected virus and with a confirmed diagnosis, for their distribution by risk groups and routing. All rooms should be well ventilated and safe for medical and non-medical personnel. All this can be done with the help of hospital consultants in Delhi NCR, so it is a must to contact them for better results.

The most important problem faced by the clinics during the pandemic was the lack of equipment and supplies needed both to help patients and the safety of staff.

In the case of COVID-19, intubation kits, ventilators and ECMOs, drugs, oxygen supplies and personal protective equipment for staff were most needed.

For the smooth operation of hospitals, all these materials are absolutely necessary. By consulting hospital equipment planners, you can easily make this process less tiring for you and improve the condition of your medical center.