People at the Heart of the Healthcare Transformation

The digital revolution modifies our behavior and our experiences in many areas, including health. The way we deal with our well-being, our relationship with the medical staff and the sharing of personal data are increasingly central themes. The challenges of the so-called healthcare transformation are complex, but there is a key to addressing them without the fear of a Black Mirror future: starting from people and their needs.

The four pillars for addressing healthcare transformation

One often falls into the error of identifying healthcare transformation with technology alone. But this kind of vision ignores a fundamental detail: those who use digital tools are first of all human.

It reverses the techno-centric approach, starting from the end: to understand the aspirations of the beneficiaries fully and then to build solutions able to interpret them in the best possible way. But how can we get this result? We have devised a process that develops on four fundamental pillars:

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Designing human-centered

Let’s imagine that we have to do hospital management consultancy in India for a care facility for the elderly. Who better than the guests who live within it can give us a clear vision of what are the primary needs to be addressed? Confronting with them in a strongly empathetic way we identify their needs and aspirations, drawing solutions that reflect their point of view. In this way, you avoid wasting resources on projects that will not work because they are not very useful or ineffective. Continue reading

New Technologies and Health Management: The Future of Health is Already Here

New technologies and health management: What is the future of new technologies in health management? These are playing and will play a significant role. Its application is primary if we want to improve the attention and experience of patients.

There are three keys in which technology plays a fundamental role in health management. They are digitalization, the transversality of networking and the accuracy of clinical diagnoses.

We are going to see these three keys below.

New technologies and health management: Digitalization

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Thanks to the incorporation of Big Data in health, numerous improvements have been incorporated for patients and medical professionals.

Another great revolution is the Apps in health. Thanks to these, patients can record relevant information about their health status. This will be of big help in diagnosing diseases, monitoring the patient, etc. It also allows the exchange of information between healthcare consulting firms in India. Continue reading

Healthy Business Design: 4 Steps to Expand the Healthcare Business

Healthy Business Design is the formula designed to develop the business of private health facilities that want to design new health experiences for their patients.

Patients at the center of an ongoing transformation in the world of health and well-being: from patients to people, with their needs and needs. The program allows to change the approach to care, from “to care” to “to care” thanks to design methodologies that will enable:

  • Focus on the objectives
  • Better understand patients
  • Develop effective strategies to attract new ones

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Healthy Business Design can also be applied to networks of medical facilities, multi-specialist studies and single-specialist studies that want to differentiate themselves and represent a fixed point in their territory.

How does Healthy Business Design work?

Healthy Business Design by health care equipment planners is developed in 4 structured steps, designed to achieve concrete results in a concise time:

Understanding customers:

Through individual interviews with the key people of the company and, thanks to a visual representation of the results, experts identify the values that characterize the activity. Not only that, because it analyzes the business model, establishes its objectives and traces the profile of ideal patients. Continue reading

Beware of Errors in Hospital Management

With the advance of evidence-based medicine, there is a growing concern to avoid errors in medical practice and inpatient care, but there is still much to be developed and improved regarding management errors and how they also affect the performance of the hospital and the patient’s health. Although its consequences are not necessarily as immediate as that of a medical error, the management error can end up having a more significant impact, affecting several patients for an extended period.

Now that you are familiar with the peculiarities of hospital management, it is time to examine how they can become traps and generate errors as shown below: Not planning changes well

Changes are necessary, but it is essential to prepare before initiating any action. You should assess the current situation of the hospital and the situation in which you want the hospital to be in a few years, establish the objectives and goals, define the equipment and resources available for the change, verify which market movement and only then begin to Act.

The change of hospital management system, for example, can impact the hospital for decades, positively or not, then it must be done with excellent security. For all this, it is necessary to reflect on what is the best software, what is the best equipment, what are the advantages presented by each option, how long should you wait for the return of the investment.

The indicators in hospital management to be attentive

When it comes to management, there is no way not to address the indicators, and in hospital management, it could not be otherwise. Only through hospital management consultancy in India it is possible to evaluate the progress of the hospital and verify that the changes are generating positive results or if there are failures in any sector.

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The indicator, therefore, should serve for the continuous improvement of the hospital processes, helping in the mapping of risks, in the identification of occurrences and their causes-origins, in the simultaneous management of multiple projects and the linkage of these to the strategic plan of the hospital. With the indicator, it is also possible to predict crises and plan ways to solve or minimize them.

It is worth noting that the performance indicators, which are associated with patient satisfaction with the assistance provided. The signs are, therefore, essential management tools for the evaluation of the quality of the two services provided and for the control of resources and costs.

Every indicator must exist for a specific reason, giving the manager valuable information about the hospital in the areas of organization, resources and work methodology and helping in making decisions.

It is essential that the manager takes into account that the indicators try to represent merely a complicated situation, indirectly impacting reality and evaluating the hospital through necessary mathematical reports. The index gains strength, not in the meantime when compared with other indicators, whether from other areas or the same locality over time.

In this way, the calculation of an indicator is only the beginning of the process. It is necessary that this information is constantly updated, made available for the hospital team, for patients and for other hospitals, compared with other indicators and only then used in management.

It should be regarded that the quality of an indicator depends directly on the accuracy of the data used and from the calculations. Therefore, it is recommended that the hospital management consultancy services are always automated and does not rely directly on manual operations.

Hospital Design is the Most Important Part of Hospital Consulting Planning

Gone are the days when people used to associate hospitals simply with doctor’s reputation. Nowadays, people want everything including well equipped laboratories, qualified doctors, online availability of the hospital, as well as properly planned space.

Our impression of hospital decoration design in the past was often associated with the feeling of “overcrowding,” “disorderly” and “poor direction.” The occurrence of these conditions was related to the planned economy and development of our country at the time. With the development of science and technology and the continuous improvement of medical standards, people have set higher requirements for the hospital environment.

At the same time, the old hospital environment can no longer meet the requirements of modern medicine, and it is urgent to improve the hospital’s beautiful design environment. Creating a good and comfortable environment has become the focus of hospital designers & planners. The following are discussed separately from the overall plan.

Best Services of hospital designers & planners

As we all know, hospitals should have a relatively quiet surrounding environment, but many hospitals are decorated and designed in the bustling and prosperous areas of the city. The atmosphere of a hospital is, to a large extent, dependent on the merits of the overall plan. Therefore, its floorplan is particularly important. The overall plan includes two aspects. The first is the coordination between the hospital and the surrounding urban environment, that is, the logical layout of various streamlines and controls (the layout of the environment inside and outside the hospital); the second is a good combination of different functional areas within the hospital.

The traffic flow line in hospital decoration design is more complicated, including the flow of people, logistics, traffic, and pollution. Among them, the flow of people includes the streamline of the staff and the streamline of the patient. The streamline of the hospital is inextricably linked with the hospital process. It is a combination of hospital management and hospital decoration design. These streamlines should be both simple and neat, but also avoid crossing each other.

Hospital decoration design is a complex public building in civil construction. With the development of the times and the advancement of science and technology, the old hospital buildings have not adapted to the new requirements of modern clinical medicine for the diagnosis and treatment environment. The internal layout of the hospital building gradually formed a reasonable and effective overall direction for each functional department (outpatient, ward, and medical technology).

In short, the overall planning of the hospital’s decorative design is related to the pros and cons of the hospital’s environmental space. Hospital space planners know the ins and outs of the industry and they work as a consultant of your brand by creating a space that not only suits the needs of patients but also fits in your pocket.

Future Medicine: 7 Main Trends

The last few years have become iconic for medicine if we talk about the number of new directions, emerging techniques and the introduction of digital technologies. Healthcare blurs the boundaries, opening the door for interaction with all disciplines that can give it a qualitative leap for development. Artificial intelligence and wearable devices are becoming familiar means of organizing a medical process and monitoring a person’s condition.

All these tools are capable of bringing medicine to a new qualitative level, making it more personalized, capable of not only fighting the consequences of diseases but also influencing the causes of illnesses, collecting a large amount of data necessary for understanding cause-effect relationships.

Hospital consulting companies in India will highlight the most interesting directions of high-tech medicine for the nearest five-year period.

  1. Internet of Things for Medicine (IoT)

The means of monitoring the state of health or indicators of physical activity are gaining popularity every year. And, given the rapidly aging population of our planet, we can safely say that devices such as cardiac monitors that can warn of impending heart attack will help to seriously reduce mortality rates, improve disease prevention and reduce the burden on the entire health care system.

The use of the data obtained with IoT can benefit patients, specialists and medical personnel, medical equipment manufacturers and those who pay for the provision of medical services. This will promote the greater independence of patients, better treatment, more effective use of medicines and lower health care costs.

  1. Mobile applications that provide medical support, or health

With the development of digital technologies, mobile applications become an integral part of every person’s life. Therefore, it is not surprising that applications have become one of the leading directions in the development of digital medicine. The main drivers of growth are rapid progress in mobile technologies and applications, an increase in the number of lifestyle-related diseases, and awareness of the possibilities of mobile medicine in emerging markets.

  1. Artificial intelligence (AI) in medicine

In recent years, skepticism on the part of people about the capabilities of AI has been severely diminished. Now, this technology is perceived as a real assistant in tasks of varying complexity. According to statistics agency Frost & Sullivan, the market for high-tech medical solutions for 2016 was about $ 1 billion.

It is expected that by 2021 these indicators will reach $ 6 billion, with an annual growth of about 40%. In the opinion of the analyst of the same agency, by 2025 artificial intelligence systems will penetrate all spheres of public health, up to the creation of digital assistants, who answer all questions of patients and independently deal with their treatment.

  1. Technology editing the genome

The development of modern technologies led to a real breakthrough in genetic engineering as a method for modifying the genome was developed. The method, of course, is still at the research stage, but it is already clear that the chance to repair problem areas in the gene will give great opportunities for the treatment of many diseases – such as cystic fibrosis, muscular dystrophy, hypertrophic cardiomyopathy.

Hiring and consulting top hospital consultants in India is therefore, becoming mandatory nowadays.

Standards for Hospital Certification

Through the certification of ISO standards, it is intended to guarantee compliance with a series of internationally recognized requirements and good practices on different aspects, such as quality, risk and safety management, and the environment or social responsibility, among others. However, these are not the only certificates that exist nationally and internationally, although they are some of the most recognized.

The certification of hospitals is the process through which the work of this type of centers is recognized according to the requirements established in the regulations of the hospital sector. These requirements are called standards and are those that set the level of quality of the health care service.

When a hospital is certified by the authorities of the sector, it means that it satisfactorily fulfills issues such as security and patient care, optimal resources, hospital safety and social welfare. But the certification of hospital services is not the same as that of any product circulating in a given market. What, then, are the scales to measure the quality of said services? How are they established? How can top hospital consulting firms in India help you?

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Types of hospital care standards

To make the audit work easier, the top hospital consultants in India responsible for the hospital certification process have established two types of standards: some focused on patient safety and others related to the management of the centers.

  1. PATIENT SAFETY:

Access to the attention and continuity of it. These are the minimum elements that a hospital center must have to provide its services. A center that does not guarantee access to it or the continuity of treatments cannot exercise quality medical work.

Rights of the patient and the family. The centers must carry out their work within the framework of dignity, respect, good treatment and the right to privacy.

Evaluation of patients. Likewise, medical diagnoses must be efficient and timely. The evolution of the cases depends on them.

Anesthesia and surgical care. It is one of the hospital services that require more rigor and attention. In general, the centers specialized in this type of intervention have an added value.

Management and use of medications. The responsibility of the treatments and the level of the opportunity of each of them is valued.

Education of the patient and his family. That is the work of accompaniment, advice, and help during medical processes or treatments. In this section, the psychological orientation can be derived from the hospital service.

  1. MANAGEMENT OF THE CENTERS:

Management of communication and information. Those responsible for hospital centers must know when to issue certain messages and when not. In this aspect, clarity, opportunity, and truth must prevail.

Prevention and control of infections. Hospital centers must be clean places and where health conditions are guaranteed.

Government, leadership, and direction. The positioning of hospitals depends, to a large extent, on those in charge of their management. The decisions taken from the managerial level will influence the progress and prestige of the centers.

Security of the facilities. Anything that happens in a hospital must be properly identified and regulated by internal regulations.

Training and education of the personnel. It is essential that the personnel that is part of the hospital centers be updated not only in the specific topics of their exercise but also in others such as training in values, human rights, attention to the public, teamwork, risks professionals, etc.

Safe and Quality Patient Care Through Management Process

The management of hospital processes broadens the view of managers about the functioning of health organizations. Through this, you can map all the activities that each employee of the institution develops – from the assistance to the back office -, in addition to monitoring the performance of that work (if it complies with the established standards.). It is about seeing the whole without forgetting the responsibility of each one in the performance of his functions.

Technology can facilitate the implementation of process management since both the methodology and its objective are understood. The concept directs management practices through control and planning actions, in addition to evaluation and review, to focus on the achievement of goals and also in the reduction of errors that may affect the operation of the hospital and impact on patient care.

The implementation of healthcare management consulting in India promotes various changes in the health organization, from identifying opportunities, defining investments in certain areas to reducing costs and storage, increasing production capacity and reducing response time.

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Having access to this global vision of hospital processes enables the manager to identify what needs more attention at that time and, thus, optimize the execution of work – that directly reflects patient satisfaction. However, for this, it is necessary that employees understand their role in each process, and understand how errors and complications affect the functioning of the organization.

Therefore, it is essential that the hospital project consultants in India encompasses all the hospital equipment, which should be trained and involved in the fulfillment of the activities by the established goals.

Essential technologies

Technology can be seen as aligned with the implementation of hospital process management, since it has the potential to streamline and optimize access to data, and organizes them in a systematic way only on one platform. In particular, four computerized systems are essential for organizations that wish to computerize the practice of the methodology.

The first is the Enterprise Resource Planning (ERP), a system that concentrates all the necessary information for the monitoring of the hospital’s processes in one place and, thus, allows quick and easy access to the data.

Already the Patient Electronic Health Record (PEP) compiles the care history of each, and includes the specialists who attended him, the tests he performed, prescription drugs, among others. It also has the potential to optimize the verification of data in healthcare processes, which facilitates the identification of complications and correction of courses.

The finance and billing systems – which can integrate the ERP – are also technological tools that can be used to support process management. They help directly control the activities carried out in the hospital and, by concentrating the data in the same place, help to locate errors that can compromise the financial balance of the health organization.

Finally, the fourth and last essential technology for process management are the supply management systems, which act directly in the control of the dispensing of medicines and other materials, which avoids shortages or expiration of medicines.

It is important to remember that, for the full use of technologies, it is essential – again – to involve and train all employees of the institution. Without the correct complement of the digitized data in the systems – by physicians, nurses and others related to both assistance and other hospital activities – the ability to optimize process management is lost.

Regardless of the technologies chosen, process management has the potential to organize routines and help the hospital balance the quality of attention to the finite resources of health organizations.

Hospital Consultant and Their Power

The hospital sector is characterized by increasing economic pressure. So the costs rise more than the revenues; there is overcapacity in the stationary market, and the investments of the countries in the hospitals are not sufficient. As a result, a significant proportion of hospitals make annual losses.

Hospitals need to address this market pressure with professionalization in all clinical and non-clinical areas, often withholding non-existent best practice knowledge externally. In some cases, cross-organizational cooperation and strategy adjustments are necessary.

A hospital management consulting company helps to develop and implement necessary measures at the following levels.

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Strategy: As a rule, the projects are based on an analysis of the organization, the market, the competitors as well as the financial situation of the hospital. For the derivation of strategic actions, the medical service portfolio and the organizational framework conditions are critically analyzed. Taking account of customer requirements, either a reorganization plan is developed, or the potential for a joint venture is determined.

Operational: Improvement of operational leadership to meet the current challenges of the market and increase profits. Also, potentials for the reduction of material costs in procurement will be determined (economies of scale). All operational measures identified in Potential Analysis can then be realized by a project management office.

Management of medical offices

Ambulatory medicine, anti-doping, laboratory and cabinet, preventive occupational health, first aid brigades, health outsourcing.

Physicians: Medical and nursing services in the facilities of companies/institutions. Temporary and permanent health seminars for organizations and the government sector. Immunization campaigns (vaccination). Anti-doping tests with chains of custody endorsed by the Ministry of Public Security. Preparation of Occupational Health programs. Preparation of initial and periodic medical examinations. Attention to general health problems. Training in health, safety, first aid brigades. Support for safety in ergonomic evaluations. Occupational health advice. Preparation of preventive programs. Attention and assessment of professional risks.

Clinical analysis- Laboratory and Cabinet. Mobile Medical Unit: Spirometry, Audiometry, Electrocardiogram, X-ray, Sampling.

Remote assistance service Pulses

Telecare service 24 hours a day. Medical guidance, psychological counseling. Emergency care. Reminders of taking medications, reminders of medical appointments, preparation of the electronic clinical record, monitoring of clinical data, glucose, blood pressure, etc. Emotional, social, and family assistance. Scheduled medical visits.

Other external services

Messenger service. Communication management Comprehensive management of institutional events. Telephone exchange, personnel management, and maintenance.

Demand for growing care and declining public budgets. An optimization of the operation of the hospital sector is essential with the help of hospital consultancy in India.