Hospital Design: What Challenges Need to be Addressed?

Environment actively affects people’s wellbeing and health. The Covid-19 pandemic has brought the relationship between architectural design and public health back to the centre of attention, especially with regard to hospitals and urban environments.

Building or rebuilding a hospital or a healthcare establishment requires meeting restrictive regulatory, technical and economic requirements. To meet the needs of patients and caregivers, the hospital must be designed as a cohesive, flexible and evolving space.

In general, in the design of healthcare environments, the greatest attention is paid by the hospital planners in India to the optimal solution of the areas considered most important, such as the operating and intervention theatres (clinics, diagnostics), the technical areas and the hospitalization areas; the other spaces such as reception areas, waiting areas and corridors have always been considered as more or less residual spaces, almost residual.

In reality these areas should not be underestimated as welcoming places and first environments encountered by users, and therefore part of that conscious and unconscious process which is the creation of judgment. And the judgment given to the structure then becomes judgment on the whole organization.

From common experience it emerges that the environments intended for care and health in general often correspond to impersonal places, marked by an indefinite time, devoid of any possibility of action. This can induce different sensations: anxiety, impatience, but also simple boredom. Some considerations to take as a basis of the design criteria of these areas:

  • Occupied time is perceived as shorter than unoccupied time
  • People perceive the first wait as the longest
  • Anxiety makes the wait seem longer
  • Undefined expectations are perceived as longer than the defined expectations
  • Unjustified expectations are perceived as longer than justified expectations
  • Expectations perceived as unfair are experienced as longer than the right ones
  • The higher the expectation of service, the more customers are willing to wait
  • Waiting alone is perceived as longer than waiting in company.

In health facilities, the reception and waiting areas, in particular the atrium, the connecting spaces, and the rest and waiting areas in general, perform specific functions.

Best hospital consultants in India agree that the modern design of hospitals should move away from established concepts and more closely match the external appearance of living quarters. Thus, there are several key requirements:

  • Severity and restraint;
  • Comfort;
  • Functionality.

In the first case, it is supposed to create such an external appearance that would combine relative severity and restraint. Many people are accustomed to perceive medical institutions in this way, so you should not deviate from this.

At the same time, visitors should not feel like patients within the walls of the hospital. And therefore it is important to create a favourable atmosphere and a comfortable environment. It contributes to the recovery of people much better, which, of course, must be taken into account in your work.

At the time of designing hospitals and other medical institutions, specialists always pay special attention to functionality. Any hospital design must be able to meet specific objectives. Nevertheless, modern designers and architects have proven more than once that thoughtful design can combine different nuances.

The hospital consulting companies in India will help to design a design that will help to solve many problems.

Introduction Of New Technologies For Patients At The Planning And Design Stage

hospital consulting firms in India

Today’s buildings are often more bizarre versions of the architectural models of the 1960s with a lot of technological equipment that was simply shoved inside.

In an environment consisting of several wards or separate units, the patient is moved from one place to another to provide care, instead of providing the full range of care in one place.

When designing, architects and designers focus on patients and health conditions, but it often happens that the newly built environment is not patient-oriented.

Technology is an area where patients’ attention is often forgotten. Designers spend time analysing the health benefits of daylight, improving treatment outcomes for patients and installing handrails that prevent falls, but “technology” is based on the fact that they are dealt with only by the departments of information technology and biomedicine.

The use of “technology” as a key element by the hospital consulting firms in India significantly improve building design and patient treatment outcomes. Architects and designers can really save lives by changing their vision of design technology.

Modern people are getting more and more susceptible to illness, because the improvement of the living environment “smudges” people’s physique and reduces exercise, and the good temperature and humidity environment of the workplace and living environment provides a “greenhouse environment” for people.

Limited budgets, complex health structures, rapid advances in medical technology, increasing demands on economic efficiency, competitive situations and patient-oriented care are the parameters by which a modern hospital must be measured.

Thinking outside the traditions

The COVID-19 pandemic has encouraged the community of healthcare designers to think beyond traditional design. In one year, the pandemic forced the use of new technologies and accelerated their implementation, which could take a normal period of five years or more.

Hospital consulting companies in India approve the rapid adaptation of the industry and the improvement of processes, and this will not be stopped.

Medical office and hospital projects should take into account the positive factors that the latest technologies can bring, including patient safety, improved treatment outcomes and overall return on investment.

Virtual care, building systems integration, infection control dashboards, predictive analytics, remote monitoring, mobile medical facilities, technology carriers, fall warning systems and real-time location solutions (RTLS) solutions are often overlooked or excluded from design as too expensive or futuristic.

Helping organizations incorporate them into the design process improves results by taking into account the proper clinical workflow, real infrastructure needs, and space requirements that are not taken into account.

Familiarity of medical organizations with current trends and opportunities helps them to think not only about how they provide care, by making informed decisions and comprehensive developments.

Technological strategies

It is believed that “form follows function.” This design philosophy is applicable to the technologies that underlie healthcare today.

Often, designers in the field of health care try to change the technology, rather than accept it as it is, so it is necessary to introduce a new approach, and consider the following areas.

Evaluation of existing technologies for additional security features. Healthcare facilities often have pre-installed technologies with capabilities that can be configured to maintain patient safety and safety protocols. Nurse calls, cordless phones, physiological monitoring, electronic medical records and equipment tracking systems are just some of them.

For example, integrating a nurse call system with medical equipment alarm control on caregivers’ cordless telephone devices can provide faster response times and avoid adverse events.

Improve Quality Of Your Healthcare Services With Hospital Consultancy

Quality in the hospital is of vital importance to every patient. After all, it’s about health. Every patient must be able to rely on the fact that they are in good medical and nursing hands, and they want to know in which clinic they can find the best quality.

Increasing patient satisfaction with the quality of medical care is one of the significant tasks facing any medical institution. Today, in the context of the search for new approaches to improving the quality of medical services, the opinions of patients can serve as one of the criteria in a comprehensive assessment of the hospital’s activities.

The results of the study of satisfaction with the quality of services provided fairly accurately reflect the positive and negative trends in the hospital, allow us to identify factors that reduce patient satisfaction with medical services.

Hospital consulting firms in India allow you to take corrective measures in a timely manner and serves as an objective basis for decision-making by the management of the institution.

With the development of humanity, and in particular with advances in the field of medicine, it is necessary to make a call to humanize health care and offer higher quality services.

The quality of medical care must be based on activities aimed at guaranteeing accessible and equitable health services with optimal professionals and taking into account the available resources, achieving user satisfaction with the care received.

Best hospital consultant in India aims to reflect on the need to integrate elements of a technical nature and also processes, objective and subjective, involved in the phenomenon of quality and emphasize its subjective element.

The level of patient satisfaction represents the subjective experience derived from the fulfilment or non-fulfilment of the expectations that a subject has regarding something. Evaluating satisfaction not only allows us to obtain an indicator of excellence, it is even more, an instrument of excellence.

Doctor-patient communication and interaction with nurses are crucial

The subjective perspective of the patient about his illness and treatment enables further statements to be made as to how well the patient felt the treatment and care as a recipient of the medical service.

This subjective assessment of the patient is also influenced by the care provided by the clinics and medical practices. Studies show that a professional conversation with empathic dialogue has a positive influence on recovery.

Relying on a hospital consulting company in India, who prepares the plans and procedures required by health, gives peace of mind, and allows to focus efforts on the daily production and management of the hospital, thus achieving more effectiveness.

Keeping up-to-date on compliance with legislation, avoids sanctions and improves the image and reputation of the organization.

Having an expert in the field be your interlocutor with the administration, reduces the time in the procedures, and improves the efficiency in the procedures.

The health administration is increasingly demanding when it comes to complying with regulations, so having a specialized advisor who helps to comply in the simplest and most efficient way is key to achieving the objective as soon as possible.

What Can Be Done To Increase Hospital-Based Fidelity?

The way to ensure the patient’s loyalty to the institution is through the patient’s heart. Just like the bond of trust between the patient and the doctor, a bond should be established.

In this sense, in order for the call centre to establish this communication and to carry out projects, information flow should be ensured from each department, and everyone from the lowest official to the top manager should contribute to this data.

What Can Be Done to Increase Hospital-Based Fidelity?

For example, every patient who enters hospital for any type of treatment should be called after the completion of his/her treatment to know about the satisfaction level.

His complaint, if any, should be listened to, and information should be given again when the issue is resolved. These patients should not be called only once, but should be examined periodically, at least once a month, for new applications. You can apply such measures in your hospital after making a consultation with hospital consultancy firms in India.

Or, if the patient has given birth in your hospital, they should be under close follow-up of the paediatric unit. For example, you can check whether a baby had the tuberculosis vaccine or not, and you can pass the feeling of interest and trust.

For example, if a patient/patient’s relative who regularly comes to the internal medicine department has not come to any other department, this person can be offered to have look on other departments of the hospital as well.

Of course, this requires a strong transcript supported by medical data. For example, it may be reminded that a diabetic patient should have an eye examination periodically and the reasons for this can be cited.

Thanks to effective management, you know your patients and their families, and thanks to proactive marketing, you can increase the variety of services they benefit from and keep patient loyalty at high levels.

Word of mouth is the most effective form of advertising in the world. An unsatisfied patient who is not followed up and is not attended to should reach you without telling others about his complaint so that you can keep the broken arm in the sleeve.

Otherwise, it is possible for the institution to lose both current and potential patients. However, thanks to the feedback, suggestions and complaints from patients, business processes can be improved and effective patient relationship management is provided.

In this way, a difference is made in the eyes of the patient. For example, by developing a complaint suggestion system, gathering all future suggestions and complaints in a single centre and analysing the results, eliminating possible problems and improving processes will make a difference in the eyes of the patient.

Marketing campaigns can be prepared with an effective call centre application. However, the patient list on which these campaigns will be implemented must be carefully prepared.

There should be many screening criteria according to the advice of hospital consultants in Delhi NCR. For example, if you are going to send a congratulatory message on mother’s day, the person you send should not have lost their child in your hospital during pregnancy.

Otherwise, you may face an inappropriate situation and cause the patient to be upset and dissatisfied while the patient wants to maintain loyalty.

Patient Loyalty And The Importance Of Brand Power In The Health Sector

One of the factorsthat increases patient loyalty is the prestige that the power of the brand gives you. Some patients choose and stay hospital simply believing in the power and prestige of the brand. One of the most important duties of such hospitals is not to damage this strong perception.

The prestigious hospital does not necessarily have to have brand power. But a hospital with brand power must be prestigious and fulfil the strength of the brand.

Your brand power builds over time, with your advertising work, your high service quality and your dignity in your business. Because branding means transforming into an institutionalized state of quality and nobility. Nobility, on the other hand, depends on having a well-worked corporate culture.

Institutional culture is realized by the understanding and acceptance of the logic of “This is how things work here” by all business partners that make up the institution.

The impact of corporate culture on the perception of prestige and therefore on the brand power you are trying to create is very high.

In hospitals with a strong corporate culture, all doctors and business partners adhere to established behavioural criteria that indicate how they should behave and give a more integrated image. Generally, strong and effective management is done by contacting healthcare consulting firms in India, and this is the reason why we would like to suggest the same thing for you, to contact an expert.

On the other hand, in hospitals with a weak corporate culture, everybody plays differently because no one is sure about what to do and how to do it.

In such hospitals, some doctors and nurses take the initiative and some criticize them constantly. As a result, a chaotic situation emerges, and the patient’s trust in the hospital is damaged.

Knowing your customers closely, following them and doing a deepened data study, establishing a strong call team with a good CRM support will benefit you in terms of customer relations in every sector.

Because in customer relations management, satisfied customers are reflected in the whole process and provide loyal customers. This naturally brings profitability.

Patient satisfaction is a component of assessing quality of care. The measurement of patient satisfaction is part of a global context of the rise in the role of the user in the organization of the health system and the growing role of quality approaches.

The service provided to the customer and therefore its appreciation hold a central place. Today, patients are active partners in the care offered to them and their satisfaction is considered as an indicator of the quality of care.

The collection of their point of view is necessary to assess the quality of a healthcare system as well as the technical considerations that healthcare professionals may deliver.

The quality of this new relationship between the patient and his doctor and the satisfaction expressed by the patient must be evaluated in order to bring about continuous improvement, and this can be done with the help of hospital management consultancy services.

Keep in mind that some patients are more familiar with the digital world than we think. Another recommendation is to reduce waiting times. It is also advisable to create a harmonious work environment. This influences the quality of care received and patient satisfaction with our services.

Is Your Patient Loyal To Your Hospital?

Service alternatives are increasing in the health sector. Therefore, hospitals must find ways to create loyal patients. One of the best ways to create loyal patients is building good relationships with patients.

Almost all of the health institutions do not work with the infrastructure to create loyal patients. In fact, databases should be created to record the names and addresses, personal tastes, habits and hobbies of their patients.

Since the image of the organization will be perceived in all kinds of relations in situations encountered with patients (invoicing, advertisements, telephone calls, meetings, visits, technical support, complaints, etc.), the smallest disruption in these relations will damage the corporate image and cause a negative effect on loyalty.

Since corporate communication represent every behavior towards the patient, these personnel should be knowledgeable, competent, decision-making, able to develop relationships, and highly influential people. And it is one of the biggest handicaps of hospitals.

Providing total solutions to patients by making visits outside of personal relationships, telling them about innovations, inviting them to see the innovations, organizing promotional days are among the factors that will increase patient loyalty.

As patients who are loyal to the hospital increase the profitability of the organization more, it is necessary to provide them with more value and to retain them.

However, not making visits, not providing personal solutions, or even not being seen by the media and press of health institutions can end patient loyalty.

It is seen that the patients of the healthcare institutions, which are prominent in the health sector, with strong promotion, are more loyal.

In the health sector, the increasing competition conditions, the rapid increase in the number of competitors entering the market and the patients who have the opportunity to choose more consciously than in the past show that the performance of health institutions to date will not be enough to guarantee their future success.

Now, what is important for healthcare organizations is to make their patients loyal by developing their abilities that will differentiate them from competitors.

The organizations that are the best in this field of activity, developing joint solutions with patients inside and outside the hospital, meeting their expectations, providing service, strengthening their relations with them, need to take an important step towards increasing profitability and market share by ensuring patient loyalty.

And all this can be done with the help of hospital consultancy services. Managing and advancing the hospital as well as opening a hospital requires serious knowledge and management experience. Each process should be designed according to the institutional structure and the person should be operated independently.

Even if the people change, the processes should continue to function. Establishing the right process is instrumental in getting the right reports and making the right decisions.

The greatest challenge in terms of optimized personnel deployment is the balance between economic efficiency and quality of services, which can only be ensured with sufficient staff.

Top healthcare consulting firms in India will support you in this important challenge by carrying out a personnel requirement analysis, in which they combine various methods such as the key figure, workplace and working time method with a revenue-oriented approach, depending on the issue.

The Need of Effective Management in a Hospital

Most large entrepreneurs are likely to agree that in private sector companies, performance is directly related to the effectiveness of management practices. However, the relationship between hospital management practices and clinical outcomes is still a matter of debate.

A modern medical institution is complex to manage, it has many departments of various profiles, which are in close cooperation with each other and with similar institutions from the outside.

Recurring innovations or technological advances, changes in patient behavior, the arrival of new players on the market, regulatory changes, etc. The healthcare sector is constantly subject to profound upheavals.

Healthcare is currently one of the most intensively developing and promising professional areas. It’s not just doctors: medicine and the pharmaceutical industry need managers, engineers, economists and system integrators.

If you think about it, in addition to high-quality medical care, each medical institution needs a competent manager, good marketing support, as well as a detailed financial analysis (you need to clearly understand how many people should be served in a medical institution in order for it to break even and have resources for updating medical equipment, training specialists, and so on).

Due to demographic change, it is also a market that offers future opportunities. There are limits to entrepreneurial thinking and acting in the healthcare sector. And for such works, a medical center needs to take help of hospital consulting companies in India.

Health has been faced with major transformations in order to serve the ambitious objectives demanded by the evolution of society.

It is therefore necessary to combine the objectives of public health prevention and high technology, but also to expand access to quality care for all, develop professional skills, and offer the best care to the greatest number. The objectives of public health are as noble as they are varied.

To support its ambitions, to endure and develop, public health not only needs voluntary policies, but also managers to put it in place and carry it on a daily basis.

The management function at the heart of the health system

No structure can function without a management tool in a financially constrained universe. In a health, sanitary or medico-social establishment, it is the director’s mission to guarantee the development of the quality of the service, and the technical and financial sustainability of the establishment placed under his responsibility. This function was born out of a slow emergence.

Hospital management consulting companies are responsible for the efficient and effective delivery of health services to the population. This may involve managing the operation of hospitals, clinics, and general health services.

They are likely to be in charge of project and resource management, including personnel, financing, equipment, and buildings.

Managers work closely with different health professionals (e.g. doctors, nurses, therapists, and health scientists), local authorities, volunteer groups, and the media. Their work is highly variable, depending on the part of the Social Security that they work for.

They can manage the day-to-day running of the healthcare facility and could also be responsible for financial management, for example setting budgets and managing resources with maximum efficiency.

Factors Affecting Management Effectiveness In A Hospital

Through careful analysis of the data, we identified some factors that influence the effectiveness of hospital management and its results.

These factors are in many ways similar to the parameters that determine the efficiency of manufacturing companies. In this regard, we believe that these factors must be taken into account when developing reforms in the healthcare sector.

Hospital size

There is a clear correlation between hospital size (based on the number of employees) and the effectiveness of management practices.

In particular, in medical institutions with a large number of staff, management performance indicators are higher than in others.

The relationship between hospital size and management efficiency can be explained in at least two ways. First, it is possible that better managed hospitals simply have more room to grow and expand.

While this explanation seems to be quite valid for private clinics, it does not seem so obvious in the public sector.

In this regard, the second explanation seems to be more rational, namely: thanks to the large size of the hospitals, it is possible to use economies of scale, which, in turn, allows them to attract and develop promising personnel, introduce advanced working methods. All this can be done with the help of hospital consulting companies in India.

Competition level

Management efficiency also depend on the number of competing facilities located near the hospital. There are several reasons why competition can increase the efficiency of hospital management.

In all health care systems, healthcare leaders are willing to be more proactive in the presence of strong competitors because they can achieve greater advantages in their environment.

In addition, if the performance against the background of other local hospitals looks weak, it can lead to very unpleasant consequences.

And in healthcare systems where hospitals are allowed to be closed or merged with other companies, managers who do not pay enough attention to the poor performance of their institution can easily lose their position, and this is where, you will need healthcare consulting firms in India.

Share of managers with medical education

Those hospitals where the proportion of managers with a medical education is the highest, in general, use the most effective management methods.

The hospitals that have the fewest new physician-trained managers over the years have little to no change in their performance metrics. In contrast, institutions that bring in many medical-trained executives can significantly improve their performance.

The link between executives’ medical education and management performance may indicate that this educational factor plays an important role in the delivery of health care in hospitals.

Having experience in the field of medicine allows the manager to better understand the processes of medical service delivery and related problems. It is easier for such a leader to establish contact with staff and gain the trust of employees.

Leadership independence

In the hospitals with the least effective management, the degree of managerial independence is much lower than the average level.

In contrast, in hospitals employing advanced management techniques, managers are granted considerable independence. Independence is a powerful motivator for hospital managers, ahead of even many financial incentives.

The Importance Of Data For Decision-Making In The Health Sector

More and more data is being collected every day. And the health field is no exception.The sources are manifold: electronic health records, laboratory analyzes, data generated by medical devices, as well as the amount of new scientific studies published continuously.

It is therefore becoming increasingly difficult to manage all this information and keep up with new discoveries in the biomedical field.

hospital consulting companies in India

On the one hand, the digitization of clinical data can improve its accuracy and the speed with which it is collected, shared and effectively used in making decisions.

On the other hand, the increasing amount of data that researchers and clinicians are exposed can lead to the risk of information overload. In fact, doctors need not to have more data, but to have reliable and relevant data.

Data is considered to be the fuel of digital transformation, regardless of whether or not it is used for analysis and decision-making, access to data is of vital importance today.

However, on some occasions there are doubts about the data themselves and there is mistrust with the information provided, especially regarding the quality of the data.

The advancement of technologies is not only revolutionizing business aspects, but also those related to everyday life.

In general, the quality of the records is associated with human errors when capturing them, however, when there is automation in the record, there are also other sources of failure, such as process interruptions or errors related to data compensation and consolidation.

Since the origin of the data is crucial to subsequently have reliable information, it is important that healthcare organizations define the data capture processes in a standardized way and systematically carry out validations and audits to guarantee quality of the data at the origin as per the recommendations of hospital management consultancy in India.

It is also important to validate the context of these, and if there was consent at the time of data capture. It is necessary to maintain a control and audit system that verifies all the risk points in which failures could have been made, all this can be done with the help of hospital consulting companies in India.

Whatever the scenario, you must have the discipline to question whether the data that is incorporated in the analysis are adequate for the purpose, if the correct factors are being taken and if the results definitely reflect reality.

At the present time in the global healthcare sectors, it is likely that advances have been made in relation to algorithms that help decision-making for healthcare professionals along with hospital consultants in Delhi NCR.

However, with regard to the administration of health services, it is still necessary to achieve that the data is accompanied by more automated analysis models that facilitate decision-making and facilitate the optimization of resources with greater agility.

Artificial intelligence, combined with digitalization, allows the monitoring of the health conditions of patients remotely, and in this way, the way chronic diseases are managed, the costs of which represent a large part of the budget dedicated to health care, are transformed and at the same time strengthened.

As per best hospital consultants in India, robotics will open- and in part already has- new opportunities and make a valuable contribution in operating theaters: it will be easier for doctors to manage their work effectively and spend more meaningful time with their patients.

How Artificial Intelligence (AI) Is Transforming The Health System


Artificial intelligence (AI) – the ability of computers to learn human-like functions or tasks – has shown great promise. What was previously considered the sole domain of human cognition is already being successfully harnessed in many industries.

For healthcare information technology (IT) leaders, the goal of operational efficiency comes along with the pressure to get more out of the enormous volumes of data being collected across the enterprise, and this is why hospital management consulting companies are here for you, to assist you in every matter.

While AI has been around for decades, most healthcare organizations are still in the early stages of what AI will mean. AI is gaining momentum in healthcare due to its ability to generate insights from vast amounts of data, which is a much-needed help for overworked staff.

Now the tech industry is witnessing what appear to be major new advancements in AI that are generating a new wave of interest in how it could influence the future of healthcare.

The rapid digitization of health data through the use of health information technology has created significant opportunities in the use of AI. Innovators and experts see potential in using digital health data to improve health outcomes from both the home to the clinic and the community.

However, today’s AI is empowered and limited by its access to digital data. With a range of health-related data sets, AI could help improve the health of people.

The practice of medicine has undergone a digital transformation. Now it is possible to consult medical records of patients on digital platforms, thanks to this evolution, both patients and health personnel enjoy new benefits.

With new tools integrated into almost every aspect of the patient-physician relationship, it is crucial to realize that technology will not be able to replace the humanistic approach in which medicine operates, and just like this each and every medical center requires the help of hospital management consultancy in India.

AI uses new data processing tools to improve both medicine and the relationship between the patient and the doctor.

For example, to make the connection between data servers lighter and release that load so that specialists have more availability to handle other functions and thus redouble productivity.

In the current digital context of the health sector, we find a multitude of processes in which artificial intelligence speeds up and facilitates work.

Initially, it was mainly dedicated to disease diagnosis and in recent years it has even transitioned to treating diseases. What is clear is that its applications are innumerable.

AI can thus facilitate and streamline many health processes. Not everyone has the level of technical knowledge required to interact with this type of innovative technologies, so many organizations and companies are investing time and resources in generating skills in the adoption of different technologies, as an investment in the future.

There is also some risk.

Beyond the potential benefits, one must assess the possible realistic implications of AI applications in health, and understand the risks.