hospital consulting firms in India

What Are The Precautions For Hospital Design And Planning?

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best hospital consultants in India

Designing a hospital is not only about making the hospital building look beautiful or bright, but also whether it can solve the problems encountered by patients in the process of medical treatment and affect the experience that the hospital provides.

In general, what the hospital design does is to improve the efficiency of the hospital and create a humanized healing environment that is conducive to the recovery of patients.

Hospitals are different from general house buildings and have certain special functions. The medical process that modern hospitals highly respect is a good answer to design problems. What exactly is process design? What does it have to do with the operation and management of the hospital?

Now, when designing and planning hospitals, best hospital consultants in India think about how to make such a physical space not only beneficial to the healing and rehabilitation of patients, but also to bring positive psychological feelings to the people in it.

The so-called medical process design refers to the graphic design made under the condition that according to the functional requirements of the builder, it must meet the requirements of the medical regulations and at the same time conform to the architectural design and interior design regulations.

In terms of the scale of construction, many hospitals lack a scientific grasp of the urbanization process of local urban and rural residents, resulting in hospitals that have not yet been completed or have just been completed and cannot meet the growing medical needs of local residents.

Patient needs influence space design

The functional requirements of the hospital, that is, to clarify the attributes of the hospital, such as a general hospital or a specialized hospital? Among the specialty hospitals, is it an eye hospital or a maternity hospital? Afterwards, target the audience.

With the help of daily outpatient volume expected by a hospital, basic data such as the hospital’s waiting hall and medicine collection hall, as well as the number of beds, can be inferred.

If it is a 100-bed high-end obstetrics and gynaecology hospital, the medical group it faces has a certain spending power, and it has a completely different positioning model, service model and medical space design from public hospitals.

Clarifying the positional relationship of various departments and setting them reasonably is a characteristic of medical technology, and it is also a difficult point.

The medical process design is like a butterfly effect. The failure to consider the preliminary design will inevitably lead to various problems in the follow-up work.

Familiar with the attributes of facilities and equipment

After understanding the functional space requirements of the hospital, the medical process design work has not been completed, and the humanized design of the space should also be considered before construction.

For example, if windows are installed on both sides of the building and the ward is set up, the corridor in the middle will become dark. The corridor should be illuminated regularly, which has a direct relationship with the materials on the ground and the lights on the top.

And this is why, it is important to contact hospital consulting firms in India before building or renovating your medical centre or hospital.

Introduction Of New Technologies For Patients At The Planning And Design Stage

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hospital consulting firms in India

Today’s buildings are often more bizarre versions of the architectural models of the 1960s with a lot of technological equipment that was simply shoved inside.

In an environment consisting of several wards or separate units, the patient is moved from one place to another to provide care, instead of providing the full range of care in one place.

When designing, architects and designers focus on patients and health conditions, but it often happens that the newly built environment is not patient-oriented.

Technology is an area where patients’ attention is often forgotten. Designers spend time analysing the health benefits of daylight, improving treatment outcomes for patients and installing handrails that prevent falls, but “technology” is based on the fact that they are dealt with only by the departments of information technology and biomedicine.

The use of “technology” as a key element by the hospital consulting firms in India significantly improve building design and patient treatment outcomes. Architects and designers can really save lives by changing their vision of design technology.

Modern people are getting more and more susceptible to illness, because the improvement of the living environment “smudges” people’s physique and reduces exercise, and the good temperature and humidity environment of the workplace and living environment provides a “greenhouse environment” for people.

Limited budgets, complex health structures, rapid advances in medical technology, increasing demands on economic efficiency, competitive situations and patient-oriented care are the parameters by which a modern hospital must be measured.

Thinking outside the traditions

The COVID-19 pandemic has encouraged the community of healthcare designers to think beyond traditional design. In one year, the pandemic forced the use of new technologies and accelerated their implementation, which could take a normal period of five years or more.

Hospital consulting companies in India approve the rapid adaptation of the industry and the improvement of processes, and this will not be stopped.

Medical office and hospital projects should take into account the positive factors that the latest technologies can bring, including patient safety, improved treatment outcomes and overall return on investment.

Virtual care, building systems integration, infection control dashboards, predictive analytics, remote monitoring, mobile medical facilities, technology carriers, fall warning systems and real-time location solutions (RTLS) solutions are often overlooked or excluded from design as too expensive or futuristic.

Helping organizations incorporate them into the design process improves results by taking into account the proper clinical workflow, real infrastructure needs, and space requirements that are not taken into account.

Familiarity of medical organizations with current trends and opportunities helps them to think not only about how they provide care, by making informed decisions and comprehensive developments.

Technological strategies

It is believed that “form follows function.” This design philosophy is applicable to the technologies that underlie healthcare today.

Often, designers in the field of health care try to change the technology, rather than accept it as it is, so it is necessary to introduce a new approach, and consider the following areas.

Evaluation of existing technologies for additional security features. Healthcare facilities often have pre-installed technologies with capabilities that can be configured to maintain patient safety and safety protocols. Nurse calls, cordless phones, physiological monitoring, electronic medical records and equipment tracking systems are just some of them.

For example, integrating a nurse call system with medical equipment alarm control on caregivers’ cordless telephone devices can provide faster response times and avoid adverse events.

Improve Quality Of Your Healthcare Services With Hospital Consultancy

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Quality in the hospital is of vital importance to every patient. After all, it’s about health. Every patient must be able to rely on the fact that they are in good medical and nursing hands, and they want to know in which clinic they can find the best quality.

Increasing patient satisfaction with the quality of medical care is one of the significant tasks facing any medical institution. Today, in the context of the search for new approaches to improving the quality of medical services, the opinions of patients can serve as one of the criteria in a comprehensive assessment of the hospital’s activities.

The results of the study of satisfaction with the quality of services provided fairly accurately reflect the positive and negative trends in the hospital, allow us to identify factors that reduce patient satisfaction with medical services.

Hospital consulting firms in India allow you to take corrective measures in a timely manner and serves as an objective basis for decision-making by the management of the institution.

With the development of humanity, and in particular with advances in the field of medicine, it is necessary to make a call to humanize health care and offer higher quality services.

The quality of medical care must be based on activities aimed at guaranteeing accessible and equitable health services with optimal professionals and taking into account the available resources, achieving user satisfaction with the care received.

Best hospital consultant in India aims to reflect on the need to integrate elements of a technical nature and also processes, objective and subjective, involved in the phenomenon of quality and emphasize its subjective element.

The level of patient satisfaction represents the subjective experience derived from the fulfilment or non-fulfilment of the expectations that a subject has regarding something. Evaluating satisfaction not only allows us to obtain an indicator of excellence, it is even more, an instrument of excellence.

Doctor-patient communication and interaction with nurses are crucial

The subjective perspective of the patient about his illness and treatment enables further statements to be made as to how well the patient felt the treatment and care as a recipient of the medical service.

This subjective assessment of the patient is also influenced by the care provided by the clinics and medical practices. Studies show that a professional conversation with empathic dialogue has a positive influence on recovery.

Relying on a hospital consulting company in India, who prepares the plans and procedures required by health, gives peace of mind, and allows to focus efforts on the daily production and management of the hospital, thus achieving more effectiveness.

Keeping up-to-date on compliance with legislation, avoids sanctions and improves the image and reputation of the organization.

Having an expert in the field be your interlocutor with the administration, reduces the time in the procedures, and improves the efficiency in the procedures.

The health administration is increasingly demanding when it comes to complying with regulations, so having a specialized advisor who helps to comply in the simplest and most efficient way is key to achieving the objective as soon as possible.

What Can Be Done To Increase Hospital-Based Fidelity?

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The way to ensure the patient’s loyalty to the institution is through the patient’s heart. Just like the bond of trust between the patient and the doctor, a bond should be established.

In this sense, in order for the call centre to establish this communication and to carry out projects, information flow should be ensured from each department, and everyone from the lowest official to the top manager should contribute to this data.

What Can Be Done to Increase Hospital-Based Fidelity?

For example, every patient who enters hospital for any type of treatment should be called after the completion of his/her treatment to know about the satisfaction level.

His complaint, if any, should be listened to, and information should be given again when the issue is resolved. These patients should not be called only once, but should be examined periodically, at least once a month, for new applications. You can apply such measures in your hospital after making a consultation with hospital consultancy firms in India.

Or, if the patient has given birth in your hospital, they should be under close follow-up of the paediatric unit. For example, you can check whether a baby had the tuberculosis vaccine or not, and you can pass the feeling of interest and trust.

For example, if a patient/patient’s relative who regularly comes to the internal medicine department has not come to any other department, this person can be offered to have look on other departments of the hospital as well.

Of course, this requires a strong transcript supported by medical data. For example, it may be reminded that a diabetic patient should have an eye examination periodically and the reasons for this can be cited.

Thanks to effective management, you know your patients and their families, and thanks to proactive marketing, you can increase the variety of services they benefit from and keep patient loyalty at high levels.

Word of mouth is the most effective form of advertising in the world. An unsatisfied patient who is not followed up and is not attended to should reach you without telling others about his complaint so that you can keep the broken arm in the sleeve.

Otherwise, it is possible for the institution to lose both current and potential patients. However, thanks to the feedback, suggestions and complaints from patients, business processes can be improved and effective patient relationship management is provided.

In this way, a difference is made in the eyes of the patient. For example, by developing a complaint suggestion system, gathering all future suggestions and complaints in a single centre and analysing the results, eliminating possible problems and improving processes will make a difference in the eyes of the patient.

Marketing campaigns can be prepared with an effective call centre application. However, the patient list on which these campaigns will be implemented must be carefully prepared.

There should be many screening criteria according to the advice of hospital consultants in Delhi NCR. For example, if you are going to send a congratulatory message on mother’s day, the person you send should not have lost their child in your hospital during pregnancy.

Otherwise, you may face an inappropriate situation and cause the patient to be upset and dissatisfied while the patient wants to maintain loyalty.

Patient Loyalty And The Importance Of Brand Power In The Health Sector

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One of the factorsthat increases patient loyalty is the prestige that the power of the brand gives you. Some patients choose and stay hospital simply believing in the power and prestige of the brand. One of the most important duties of such hospitals is not to damage this strong perception.

The prestigious hospital does not necessarily have to have brand power. But a hospital with brand power must be prestigious and fulfil the strength of the brand.

Your brand power builds over time, with your advertising work, your high service quality and your dignity in your business. Because branding means transforming into an institutionalized state of quality and nobility. Nobility, on the other hand, depends on having a well-worked corporate culture.

Institutional culture is realized by the understanding and acceptance of the logic of “This is how things work here” by all business partners that make up the institution.

The impact of corporate culture on the perception of prestige and therefore on the brand power you are trying to create is very high.

In hospitals with a strong corporate culture, all doctors and business partners adhere to established behavioural criteria that indicate how they should behave and give a more integrated image. Generally, strong and effective management is done by contacting healthcare consulting firms in India, and this is the reason why we would like to suggest the same thing for you, to contact an expert.

On the other hand, in hospitals with a weak corporate culture, everybody plays differently because no one is sure about what to do and how to do it.

In such hospitals, some doctors and nurses take the initiative and some criticize them constantly. As a result, a chaotic situation emerges, and the patient’s trust in the hospital is damaged.

Knowing your customers closely, following them and doing a deepened data study, establishing a strong call team with a good CRM support will benefit you in terms of customer relations in every sector.

Because in customer relations management, satisfied customers are reflected in the whole process and provide loyal customers. This naturally brings profitability.

Patient satisfaction is a component of assessing quality of care. The measurement of patient satisfaction is part of a global context of the rise in the role of the user in the organization of the health system and the growing role of quality approaches.

The service provided to the customer and therefore its appreciation hold a central place. Today, patients are active partners in the care offered to them and their satisfaction is considered as an indicator of the quality of care.

The collection of their point of view is necessary to assess the quality of a healthcare system as well as the technical considerations that healthcare professionals may deliver.

The quality of this new relationship between the patient and his doctor and the satisfaction expressed by the patient must be evaluated in order to bring about continuous improvement, and this can be done with the help of hospital management consultancy services.

Keep in mind that some patients are more familiar with the digital world than we think. Another recommendation is to reduce waiting times. It is also advisable to create a harmonious work environment. This influences the quality of care received and patient satisfaction with our services.

Factors Influencing Patients’ Satisfaction In A Hospital

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The hospital produces medical care and services for the benefit of the patient and the latter, like any other client, must assess the quality of the care he has received and declare himself satisfied with it or change his doctor or establishment (if possibilities allow it).

Like any company that provides services, the hospital is part of a process of improving the quality of services provided to patients. Healthcare establishments must identify the quality requirements and needs of the population, as low-quality services can result in inestimable costs.

Hospital management consultancy in India

Indeed, hospital logistics is part of the dynamic of the search for overall performance where activities are organized and structured with the aim of patient satisfaction in terms of quality, quantity, time, safety and at the lowest cost.

The challenges of health facilities are multiple: lack of quality infrastructure, low-level medical technology, lack of coverage, among others.

However, the solution to all these problems aims at a single objective: the satisfaction of the patients and the correct attention that each one of them deserves. Hospital management consultancy in India can help you in dealing with such type of issues easily.

The excellence of a health institution necessarily goes through one of the most important resources of any organization: the human factor. Getting a health care institution to position itself as a quality benchmark requires a manager with leadership skills, who solves conflicts and reduces work stress.

In the same way, the staff of a health institution will be more efficient when the treatment they receive is warmer, more respectful and friendly. Their motivation and recognition of their performance are factors that pay off and affect the quality of their work.

What factors are valued by the patient when choosing a medical center?

The perception you have of the sanitary facilities, their hygiene conditions, the degree of comfort that they generate, the possibilities of choice, the availability of advances in diagnosis and treatment will also guide your decision and will be a parameter of your satisfaction.

All this without forgetting the link that the patient will establish with the center beyond their consultation or discharge from hospital in the continuity of their care.

In addition to this, quality management has as a necessary component to ensure patient safety by taking care of the quality of the facilities, processes and therapies.

Satisfaction in health care entails, in short, meeting the expectations of excellence of a patient when what is in the hands of the professional and the center is their most precious asset, health.

One of the pressing issues of modern health care is to increase patient satisfaction with the received medical care during the rehabilitation process, including the assessment of both the organization of the process and the result of treatment.

Communication is not only an important component of therapeutic interaction, but also a factor that has a direct impact on the patient’s satisfaction with rehabilitation.

A personalized approach and well-functioning communication of staff with the patient have a pronounced positive effect on his satisfaction with medical care during the rehabilitation process.

To make your hospital management system more efficient and satisfying for your patients, it is suggested to turn to hospital consultancy services.

Risk Management from the Perspective of Hospital Management

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The Risk Management approach refers to a process through which it is intended to achieve a reduction of the existing risk levels. By controlling threats and reducing vulnerability.

In the hospital context, it is also aimed at reducing the risks of damage to people, resources and processes. Identifying and controlling mainly threats and reducing vulnerability to them, all this could be done by opting for hospital consultancy in India.

Hospital Management consultant in india

Risk management is understood to be the efficient process of planning, organization, direction and control. Aimed at risk reduction, disaster management and recovery from events that have already occurred.

Health care in any dimension is a risky practice, especially in relation to hospital care, given the complexity and multiple interventions that care processes have, even the simplest and most repetitive.

Hospitals are complex management centers. Generally the processes are not isolated and they are not simple. From the time a patient is admitted to a hospital, and until discharge occurs, different professionals intervene, often with unrelated objectives.

Scientific advances, both in diagnosis and treatment, are increasingly precise, but also more complex and specific, since they require professionals to learn for their application and interpretation of results.

Sometimes, until recently, effective practices are overcome without a solution of continuity, which requires specific and continuous training on updating protocols, uses and review of indications, and for this, you will need the help of best hospital consultants in India.

The increasing complexity of technologies entails an increase in risks for patients, as a result, the requirements for the safety of medical care and control over their implementation should increase.

In the health sector, there is a permanent need for change, which requires that the management of the institutions involved respond adequately to the new realities and demands placed on it. Risk management and hygiene are a constant that is essential in hospitals.

A poorly designed establishment thus brings together multiple potential risks which will gradually reveal their dangerousness, most of the time without a link being established between the actual condition of the structure and the consequences for the patients.

Prevention acquires its greatest importance and application in the design of new facilities or when an expansion or remodeling is planned within a hospital institution.

The role of hospital management on the control of adverse effects

The health professional is the executor of the care action, controller of the processes and responsible for the results, and it is evident that their responsibility, good practice (training, experience and teamwork) and clinical management tools are the factors that more can influence the reduction of risk.

Let us remember that health organizations are considered in the business world as the most complex, since they handle thousands of related or unrelated processes; furthermore, the pyramidal organizational structure is not always interrelated.

Improving communication and information is a current challenge for healthcare managers, and this is why, one requires to contact hospital consulting firms in India.

The importance of new information technologies as a communication management tool should not be overlooked.

Find the Best Solutions for Your Health Center with Hospital Consultancy

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Health services increasingly have higher demands for their organization, management and operation. The great diversity and specialization of knowledge that healthcare organizations need to adequately respond to the demands of modern medicine makes it impossible to be self-sufficient without resorting to a wide range of external experts (consultants).

Therefore, the objective of this article is to review some aspects of interest of the contributions of external consultancy to the definition of the organization and management of the public health sector.

Hospital Consultancy services in india

In order to do this, we first briefly review what consultants and consulting companies offer to the health sector.

Consultants and consulting companies in the health sector

The tendency of hospital consulting firms in India to keep personnel costs low and the diversity and specialization of knowledge that the systems of any company or organization imply, have contributed to the double-digit growth in recent years of the activities of consultants in all sectors of the economy.

On the other hand, nowadays there is no organization or company, large or small that is self-sufficient in all aspects of its activity and operation.

Thus, banks, large companies of all kinds, the public administration have to resort to the services of healthcare management consulting in India for multiple aspects of their operation and activity. The health sector could not be an exception.

The consultant as a professional can work individually, but most often it is done in association with other professionals in a company specialized in offering consulting services.

Due to its specific nature and the high volume of resources it moves, the health sector has led to the creation of specific companies to meet its needs, some even focused on very specific niches: hospitals, medical records, information systems, etc.

However, a large part of the needs for external experts in the health sector are not totally specific to the health sector, but common to all more or less complex organizations (computer systems, accounting, management, etc.)

For this reason, almost all the large consulting and information technology companies have created specialized divisions to offer their services to healthcare.

What hospital consultancy in India offers to the health sector is essentially the same as to any other complex sector of the economy.

First of all, the possibility of temporarily having highly specialized experts in any of the important areas for the organization.

For the health sector, using the services of consulting companies is as important and essential as it can be for other sectors of the economy, in which they have become totally essential, although not without problems.

For its part, the health sector has data security, confidentiality and privacy requirements that require maximum protection.

How to take advantage of consulting services

Hiring consulting services in health (and in any other activity) is expensive, not only in economic terms; It is not easier than buying complex equipment and it is subject to strong potential criticism, and for all this it should be done with all rigor and with all kinds of precautions.

To write good specifications of the services sought from the external consultancy, it is important to take into account some points.

The most important is, in the first place, to think and specify very well what final product is desired and to avoid communication errors with the consultant in this regard.

Why Apply Marketing In A Medical Center?

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The arrival of new therapies and increasingly personalized devices, robotics and ICT technologies represent a real tsunami for health systems. The traditional paths of prevention, diagnosis and treatment of a patient change profoundly and the concept of health itself changes.

Health marketing applied to dental clinics , aesthetic medicine, plastic surgery, assisted reproduction, ophthalmology, orthodontics, even for many private hospitals is, still today, a great unknown for most centers and doctors. Until recently, talking about marketing in healthcare settings seemed nonsense.

But more and more clinics, hospitals, physicians and doctors are asking questions such as:

  • Should I do marketing in my clinic or practice?
  • How can marketing help my clinic?
  • What marketing should I do?
  • How to do it?

The Internet has been the gateway for many private doctors, clinics or hospitals to digital marketing. The need to have a website to be visible on the internet, the fashion of having to be on social networks and, in some cases, the need to promote the center, has been the first approach of many clinics to marketing.

But the reality is that marketing is much more. Marketing is the art of creating differentiated products, with prices that the patient/client understands are fair, whose products or services can be easily purchased and that are made known effectively with the help of hospital consultancy services.

But in addition, health marketing is based on 7 pillars: Product, Price, Place (location), Promotion, Processes, People and Physical Proposal. The key to success is in the mix of these 7Ps.

Each clinic will decide what weight and importance each variable will play in its value proposition to the patient and this will determine the most appropriate positioning and, therefore, the success or failure of the marketing strategy.

According to the top hospital consultants in India, health marketing must be the necessary complement to the quality of care offered by doctors and the quality of results.

Marketing is not intended to replace quality of care. The one is not at odds with the other. Excellent quality of care is perfectly compatible with excellent marketing, since the combination of both is a guarantee of business success and we must not forget that a clinic or private practice is a business just like a bakery or a supermarket and must be run like a business.

So to conclude, we want to give you 5 healthy reasons to apply marketing in a hospital practice:

1. To differentiate yourself. Marketing will allow you to develop a unique healthcare model that differentiates you from other clinics

2. To attract more patients. Marketing will help you attract more patients, retain those you have and retain those who are not 100% satisfied with the results.

3. To make you known. Marketing will help you to publicize your clinic in your sphere of influence, be it local, regional, national or international and not depend so much on attracting patients through insurance companies.

4. To better segment your patients.Marketing is the technique that will allow you to determine which patient/customer segments you want or are more profitable to target. It is a mistake to determine that for a clinic, patients are “everyone”

5. To earn more money. As per the hospital consulting firms in India, marketing will be the only “commercial” lever that will allow you to sell more and with greater profitability, and therefore your clinic can obtain greater benefits.

Understanding The New Needs Of Hospital Management After COVID-19

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Covid-19 has caused a transformation in the management and organization of the health system and this has been an opportunity for the development of hospital management consultancy services.

Knowing and understanding the new problems in healthcare is a necessary research objective for the Industry, when it comes to meeting the needs of its customers.

IMPACT OF COVID ON HEALTH

The health system has suffered, it is in a profound and direct way one of the consequences of Covid-19. Patients, doctors and, especially, the organization of health centers and hospitals have had to adapt quickly and with effort to the new prevention measures against the virus.

All medical specialties have sought to postpone, in one way or another, face-to-face care for the most vulnerable in hospitals as the most effective measure against contagion.

Many specialties, even and not directly linked to COVID, have been forced to close operating rooms, suspend treatments, refer patients to other centers or cancel follow-up visits.

Since the state of alarm was decreed, the implementation of telemedicine has been, without a doubt, one of the most effective responses of the system. However, it has not been the only solution in place.

Hospitals have simultaneously developed internal work protocols related to face-to-face visits and also initiatives such as the creation of multidisciplinary consultations to reduce the number of visits to the hospital.

The appearance of COVID-19 has generated multiple and important changes in the health system and these are just a few examples.

The system has been transformed and it is necessary to understand how: what changes have come to stay and what new needs your clients and patients have.

Hospital consultancy in India is once again the practice in charge of understanding and analyzing the current situation and identifying possible approaches and solutions.

Here and now, the Industry has the opportunity to know and understand in all its extension and complexity the new situation the sector is going through and how to react.

It is well known that in recent decades hospital consulting firms in India have evolved significantly, incorporating modifications and improvements to continue being an essential and valuable element for the healthcare industry.

UNDERSTANDING THE CHANGES IN HEALTH MANAGEMENT

In this new scenario, with new management and operating models, it will no longer be enough for consultants to continue with the work carried out to date, but it will be necessary to go further and understand the reorganization of services that hospitals have suffered:

Understand the context and the new management in order to identify different models developed during the pandemic. Those optimal and reference management models needs to be disseminated, but also those inefficient management models, where there is an opportunity to collaborate and add value.

Design ideal management models that respond to the characteristics of each center and its needs, but in any case, consider essential aspects related to the efficiency and quality of the system (telemedicine application criteria, reduction of lists waiting, operating protocols, coordination of professionals and available resources).