People at the Heart of the Healthcare Transformation

The digital revolution modifies our behavior and our experiences in many areas, including health. The way we deal with our well-being, our relationship with the medical staff and the sharing of personal data are increasingly central themes. The challenges of the so-called healthcare transformation are complex, but there is a key to addressing them without the fear of a Black Mirror future: starting from people and their needs.

The four pillars for addressing healthcare transformation

One often falls into the error of identifying healthcare transformation with technology alone. But this kind of vision ignores a fundamental detail: those who use digital tools are first of all human.

It reverses the techno-centric approach, starting from the end: to understand the aspirations of the beneficiaries fully and then to build solutions able to interpret them in the best possible way. But how can we get this result? We have devised a process that develops on four fundamental pillars:

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Designing human-centered

Let’s imagine that we have to do hospital management consultancy in India for a care facility for the elderly. Who better than the guests who live within it can give us a clear vision of what are the primary needs to be addressed? Confronting with them in a strongly empathetic way we identify their needs and aspirations, drawing solutions that reflect their point of view. In this way, you avoid wasting resources on projects that will not work because they are not very useful or ineffective. Continue reading

Advantages of Adopting Hospital Management Software

The management procedure of a hospital is hectic, concluding related activities from the financial side, through the administrative sector and human resources, to nutrition and diagnostic medicine. It is not difficult to visualize, therefore, that the administration of this amount of different tasks and information consumes a lot of time and generates a lot of work for the managers. In the meantime, the software developed explicitly for hospital management emerged as facilitators of that routine, upgrading the quality of the services provided and the safety of the patients served. Do you want to know other benefits?

Agility for day to day

Hospital consultancy services in India provides the automation of the activities involved in the routine of administration, from the scheduling of examinations to the classification of risks of patients in triage. In this way, the tasks are accomplished in a more natural and agiler way, which optimizes the tempo of the managers and the officers, decreasing the weight of the patients for the due attention.

Construction of electronic information bases

Hospital management software has its platforms to receive the different types of information, allowing the creation of varying information bases (financial, administrative or medical records of patients). In this way, the management and control of hospital data are facilitated.

Use of electronic clinical records

Another significant advantage of hospital management software is the possibility of generating electronic clinical records for health experts and patients treated by the hospital. With the use of these records, it is possible to store your registration, medical information, and exams in one place. In this way, this clinical information may be available to all professionals involved in their care, facilitating diagnosis and expediting the routine of the medical team.

Reduction in the rate of human errors

The adoption of electronic medical records improves patient safety, once the prescriptions of medicines and therapies become more readable. Also, this computerization of the medical information registry enables the realization of proactive validations of clinical data, such as pharmacological versus allergic relationships and the different interactions between drugs, diagnoses, and examinations.

Optimization of hospital costs

The main benefits of hospital management consulting company is the modification of the prices of the organization. Specific platforms for financial control allow, for example, the organization of cash flow enabling a rigid control of all hospital expenses. In this method, it is possible to identify and eliminate unnecessary costs, relocate resources for the most productive activities and increase the profits of the health institution, without neglecting the safety of patients.

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Online scheduling of consultations and exams

Nothing more comfortable for a patient than the possibility of scheduling appointments and reviews online, without having to leave the house or listen to automatic messages from the call center. Hospital management software offers specific platforms for this scheduling, increasing comfort for patients and decreasing costs with call center systems.

Ease of access to information

As we have told, the electronic hospital management soft ware’s allow the combination of the data of the various sectors of the hospital (such as the pharmacy, the workshop, and the image clinics), so that the information is remotely obtainable by the officials. In this way, it is possible to avoid that the professionals involved are lost in the health units, optimizing the time of dedication to the patient.

How To Assess The Management of Services in The Hospital?

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Over the last decades, cost control has been the subject of business discussions, mainly in the health sector, since it depends on high investments in equipment (many imported), high-impact logistics organization and technological implementation for monitoring and control of information. But in recent years, it was perceived that treating cost and quality as two incompatible elements was a massive error in the management of services, explaining even the financial collapse of many institutions.

The successful experiences of some reference hospitals in India show that cost is an attribute of quality. That is, the financial chaos that attacks many hospitals, diagnostic centers, diagnostic imaging sectors and health plan administrators originates in the misconception that saving on technology and generating value for the patient is a way of leaving accounts well. In practice, that is giving a certificate of death to the institution. Do you want to know how to attribute more value to the hospital management consultancy in India? Come with us:

The detail that makes any difference in the control of functions

Adding value is not lending the same level of assistance to the health of the competition and charging less for services. It is also not to improve what is already perceived as excellent by patients. It’s not about adding services to add prices. Generate or add value is to advance in relative quality in the services provided by the hospital. Either using subtle reorganizations in the logistics of internal processes or technological implementations that return the most rapid attention, the most personalized care and the full accompaniment, related to the image of the hospital to an entity with empathy and responsibility concerning their patients. That can appear in the midst of small change

The computerization that avoids errors and gives agility to billing

Transformations promoted by technology in the routine of a hospital increase the level of patient satisfaction, strengthen the image of the institution and improve its financial results.

The link with the administrators generates opportunity

Some hospitals began to adopt a holistic view of health, with a focus on emergency care, but also on the whole process of developing and monitoring the health of potential patients. This work can be done much more efficiently with the operators of health plans. The improvement in the link between operator and institution can accelerate the processes of availability of exams, implementation of biometric verification to avoid fraud, as well as joint prevention actions.

Strategies based on health promotion, prevention, recovery, and rehabilitation are excellent for patients (who want to avoid diseases), for the hospital (which can provide much more services) and also for the operator (as the healthy beneficiary reduces the rates of accident rate). If everyone is victorious, why not start with this initiative?

Generating value in the hospital consultancy services is much more than exercising medical knowledge in the treatment and cure of patients. It is the differentiation next to the market, offering something more, whether speed in the attention or permanent accompaniment through IT resources in health  (such as monitoring the health of patients outside the hospital environment with wearable devices for example), in addition to the encouragement to health professionals with the exercise of humanized care. Always developing the quality, of the necessary the unexpected, surpassing the expectations of the patients.

Hospital Management System Optimizes Annual Strategic Planning

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Hospitals are complex organizations that need advanced management methodologies to guarantee levels of excellence. One of the most important concepts, in that sense, is the strategic planning that allows us to draw paths so that the objectives are achieved, helping to make the decision. However, in the era of data and digital transformation, the construction of that plan depends, fundamentally, on technology. The use of a hospital management consultancy in India which keeps a tremendous amount of information generated daily, optimizes the preparation and execution of planning, facilitating access to essential information.

The first step to prepare a plan is the definition of the purpose of the company, defining the reason for its existence. Then, the manager must be guided by the vision (where does the institution want to go?), by the mission (what is its reason for being) and by its values (what are the principles that guide it). And concepts that allow the anticipation of scenarios both to mitigate threats, as well as to embrace opportunities.

Taking into account these factors, it is best to carry out planning that allows embracing the whole year, contemplating actions that the managers must accompany each month. Thus, it is possible to have an interdepartmental and horizontal vision, always prioritizing that activities are aligned not only with the purpose of the institution, its goals, and indicators but also with each other, reciprocally.

Data

The planning must consider the implementation and use of the management system, since it is the data stored by it that helps in the execution of the proposed objectives, determining the directions that must be copied, as well as the necessary corrections of that route. Automating administrative routines, for example, can result in back office economics. Besides, adding intelligence to the management of hospital processes, with analytics and Business Intelligence (BI) tools, provide excellent results.

With technology, hospital management distinguishes in various aspects, especially in the improvement of data quality and in the extraction of insights that serve as support in decision making – a fundamental factor for Health managers. It is also possible to add indicators in systems that can be applied at any stage of the hospital process, facilitating monitoring and tracking progress – and also identifying and correcting errors in the route.

In this context, strategic IT is essential, working together with planning. That is what provides the data that will be evaluated throughout the 12 months, to know if the proposed objectives are being effectively achieved.

Relationship

The hospital management consulting company still allows us to monitor how annual planning impacts the perception of the quality of care by the patient. By optimizing processes with the use of technology, the institution can manage a more individualized medicine, with access to information that makes all the difference in diagnosis and treatment. The greatest assertiveness corresponds to the needs of the person receiving the care – an increasingly demanding client concerning health care.

There is still a change in the perception of the market about the hospital that uses these tools and teleology, which can be a differential in these times of economic crisis. Therefore, planning is the solution to stay active and, more than that, to stand out in this unstable scenario.

What are the Specific Challenges Faced By Healthcare Companies, and How Can Business Advice Help Them?

The market faces several challenges at the same time. Three key points for hospital management consultancy in India are the improvement of cost-effectiveness, the leadership quality and the integration of the various service providers into the processing responsibility.

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Firstly, the hospital market is underfunded. The DRG system is designed to distribute the scarce resources to the various service providers as efficiently as possible. But it can no longer be distributed as is made available, and the mere provision of medical care is neither compensated nor regulated. Economically speaking, the cost of acute care is regulated by patients. The demand for medical care is growing; the personnel costs are rising steadily. On-site service providers need a basic understanding of remuneration and transparency about their cost and income situation to be able to bear their economic responsibility properly.

Secondly, the hierarchical management system, which has been set up for decades in the hospital sector, is increasingly reaching its limits. The young generation Y is no longer involved and withdraws from the grown system. For decades to work beyond the agreed working week, is a model that no longer works. The incentive of an overly attractive reward in the future, when “one has once managed it,” has been eliminated and thus a large part of the competitive pressure.

Today good organizational structures, training and development concepts are being promoted. But the question remains unanswered, which is opposed to the hierarchical leadership system. Many clinics are at the beginning, to deal with questions of the management qualification of their medical staff. Different management cultures in hospitals contribute differently to achieve sustainable organizational development in times of change.

From our point of view, central leadership competence is the empathy. Emphatic leadership and cultural change towards a team-oriented approach to leadership are the key factors for hospital management consulting company sustainable successful change projects. Promoting this requires the necessary fingertip feeling of the consultant.

Thirdly, integrated process management and the elimination of thinking in departmental and professional boundaries is a challenge. Within the scope of the medical care of a patient, countless people work hand-in-hand. The risk management systems of hospitals show that even small incidents or inconsistencies can accumulate to errors with an enormous scope.

Where people work, create errors. To reduce this systematically by clarifying responsibilities and through structured communication processes has a decisive impact on the quality of medical care. Where people are oriented and communicate with each other regardless of their hierarchical position, mistakes are reduced. But there is still a long way to go in hospitals.

What kind of training and know-how do applicants need to make a career in the clinic?

There is a long way to accompany clinics in the organizational development from the strategic concept to the process-oriented implementation. This calls for a constant curiosity and willingness to learn from the consultant, especially in the systemic context. First, a good armor is necessary. There is no way around for a sound training in the management of organizations. But the classic business management instruments should not be blindly familiar in terms of effectiveness.

Five Fatal Errors in Hospital Management

An efficient hospital management consultancy in India manages to get the hospital to meet its goals, raise the quality of health services and, consequently, increase its income. But that is not all. When the hospital management is recognized as efficient, this becomes a preponderant factor at the moment of the choice of patients by a health institution. At the same time, it is also an advantage for the hospital to negotiate work agreements with health professionals.

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Improving management is the way to keep operating processes fully operational and enhance the performance of the institution. Know here the five fatal errors that affect the efficiency of hospital management and know what to do to avoid them.

  1. Make quick changes without planning

After identifying gaps that make evident the needs for changes in hospital management, a plan should be the first step in implementing the actions. Hospitals that implement rapid transformations in management without first preparing responsible planning to end up exposing the organization to risks, which can lead to serious complications over time.

It is also necessary to pay attention to the changes in the external context, this depends on the market, and the internal scenario of the hospital organization to, if appropriate, re-evaluate and readapt the strategies and objectives.

  1. Failure in communication between teams

Breakdowns in communication can slow down the flow of hospital processes. The uncertainties, unfocused and inaccurate information make it clear that the work teams lack guidance or were not prepared to act adequately in the functions they should perform. Improving the performance of the organization implies making the best of the skills and competencies of the professionals involved.

For that, it is essential not only that the work environment is conducive to communication, but also that the teams act in an integrated manner, respecting and following standards to ensure uniformity of processes.

  1. Lack of standardization of processes

When there are no established solid standards, the tasks end up being executed differently by each professional, that helps the organization to be chaotic, which demands a great effort even when it comes to carrying out simple actions how to find data, answer questions or clarify orientations to patients.

  1. Do not consider the increase in expenses before expanding the business.

The institution may believe that by maintaining a good performance and achieving good income, it is prepared to make an expansion, opening a new unit. It is an initiative that involves some risks, that is why the hospital must consider that the growth of the business implies the increase of expenses, it is not as simple as only dividing the attention to the patients and dividing the health professionals between the units.

  1. Not being a reference to something specific

A hospital can be a center of reference for various reasons, either by having a team of qualified health professionals, by having a differentiated hospital management model or by offering excellent care to patients.

It is essential that the hospital management consulting company develops a differential to build credibility. Given this need, automating operations is a means of converting the most dynamic management, achieving more fluid processes and ensuring that quality care is given to the patient.

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