What Are Challenges That Organizations Often Face When Preparing For Accreditation?

For any healthcare organization, getting accreditation means getting recognition for its performance standards, by a national accreditation body (NABH) or international accreditation organization (JCI).

It means that the organization has managed to meet the stringent standards at various levels set by the body, which is an independent external peer.

Accreditation is a testimony to a healthcare organization’s commitment to improve the safety and quality of patient care, ensure a safe care environment for patients, and continually work towards reducing risks to patients and staff.

The following are the challenges needed to be successfully overcome by the team to achieve accreditation.

  1. The dearth of Core Team

The core team must include the representatives of Clinicians, the Nursing team, Quality, HR and training, Engineering, microbiologists, Housekeeping, Front Office, F&B, MRD & Pharmacy, etc. The detailed gap analysis across various departments concerning the objective factors of accreditation standards is to be carried out by the core team, in tandem with functional heads. The core team shall get the full support of the higher management to accomplish the tasks & achieve desired standards for the organization.

  1. Procrastination and Inconsistent Processes

Most departments do not have written and practiced SOPs. Before beginning on the journey to accreditation, the core accreditation team needs to overcome the major challenge to break the inertia and ensure that the SOPs must be prepared on time by each department. There must also be a Cross-functional team for audits of each department to check the compliance with the SOPs. Implementation of the SOPs at the ground level is the key to the success of getting accredited which is achieved by intradepartmental training.

The audit observations, gap analysis, and gap closure are linked to the key result areas of a department & to ensure minimum non-compliance. 

  1. Unsafe Environment

The organization must work on improving the hospital infrastructure to ensure a safe environment for patients and staff.

  • The adherence to national building codes on fire norms.
  • The bilingual signages should be reworked.
  • The air condition, laminar flow in OT shall be reworked; HEPA filtration & OT direct excess should be controlled.
  • The air-conditioning design shall be for negative pressure in the isolation room.
  • Patient safety devices like nurse call units, care of vulnerable patients need to be tested for their functionality before submitting an accreditation application.
  • Patient Safety Goals should be achieved.
  • The organization must host proper meetings of all the relevant committees with precise documentation.
  1. Improper Documentation

The major issue to be worked on is the mistakes in documentation, like unsigned treatment orders, incomplete discharge sheets, and medication orders. The top administration needs to understand the sensitivity of the problem and address the issue. The resident medical officers play a critical role to reduce these errors. The checklist must be created to check patient files and a team of medical officers must facilitate the activity both at the ward and medical records office. 

Also, the fortnightly/monthly CMEs for clinicians can be conducted to emphasize documentation and capturing of conflicting events, near misses, and sentinel events.

  1. Untrained Staff for Emergency Preparedness

The training department must identify both, hospital-wide (FIRE, BLS, Patients Rights & Responsibilities, etc) and department–wide (e.g Nursing –BMW, Hand Hygiene, NSI, Spill management, etc) training needs. The trainers for each activity need to be identified and mapped in the training calendar. Classroom training and hands–on training for emergencies shall be conducted, and feedback of the same must be critically evaluated and presented to the core team. 

The biggest hurdle is to get employees to attend training sessions during duty hours. The challenge becomes intense when occupancy increases in the hospital. The constant motivation from departmental heads and the HR team can help overcome this challenge.

The mock drills on fire, community disaster, code blue, and spillage of bio-medical waste involve a team effort. The cohesiveness in the team shall be achieved after repeated mock tests.

  1. Lack of acceptance of Data-Driven Approach

Accreditation pushes a healthcare organization towards a data–driven approach as quality indicators/metrics like surgical site infection and patient satisfaction index are captured and analyzed by committees. The challenge is to capture correct information regularly, undiluted by human interference. 

As in many cases, the acceptance of data and arrangement to work towards the betterment of metrics by functional heads is a challenge. The top management initiative in quality improvement activities can help the hospital to move towards the journey of perpetual improvement.

  1. Partial implementations of Laws and Regulations

The list of regulatory compliances includes obtaining and renewing pharmacy, lift, and blood bank licenses before accreditation. Also, before filing for accreditation, the hospital needs centralized tracking of all these.     

The legal department should take initiative to put systems in a position to track all regulatory compliances. The departmental heads shall start sharing all documents with the legal department and management on priority.

  1. Inconsistent Work

The timeline is very essential to attain accreditation. There is a fixed duration to correct the non-compliances after the pre & final evaluation by the accreditation body. There must be a hunger and enthusiasm to do the perfect quality work on time in all the employees of the healthcare organization. The core team shall continuously support the employees to move ahead in this process.

  1. Having Misconceptions regarding Accreditation

 All stakeholders must know that Accreditation benefits them all.

  1. Patients get benefited because–
  • Having a high quality of care and safety.
  •  Services are given by credential medical staff only.
  •  The rights of patients are respected and protected.
  •  Patient satisfaction is regularly evaluated.
  1. Staff is benefited due to continuous learning, good working environment, leadership, and above all ownership of clinical processes.
  2. Health care organizations get benefited due to stimulated continuous improvement.

Accreditation also demonstrates a commitment to quality care. It raises community confidence in the HCO services. It provides the opportunity to the healthcare unit to attain the benchmarks and an objective system of empanelment by insurance and other third parties.

Accreditation also provides access to reliable and certified information on facilities, infrastructure, and level of care.

10. Inadequate Inventory Control Measures

Considering the large number of stores across the healthcare organizations, and drugs and consumables kept in each sub-store and patient areas, it is a major challenge to identify expired and near expiry drugs. The joint audit from the central store and user department on regular basis must help reduce the error. 

Overcoming these major challenges besides others like sustenance of facility/equipment, medication management, and nursing care, is essential & may help the hospital secure accreditation.

This is possible with the commitment of all stakeholders – the management, the team members, and the out-sourced employees. They must understand and know what the accrediting body is looking for, how to read and interpret the accreditation standards, and know what are the benefits of getting accredited.

This will help them to work towards it with better focus and enthusiasm. If you prepare well and have adequate project management you should be able to avoid these challenges and secure your accreditation.

Patient Loyalty And The Importance Of Brand Power In The Health Sector

One of the factorsthat increases patient loyalty is the prestige that the power of the brand gives you. Some patients choose and stay hospital simply believing in the power and prestige of the brand. One of the most important duties of such hospitals is not to damage this strong perception.

The prestigious hospital does not necessarily have to have brand power. But a hospital with brand power must be prestigious and fulfil the strength of the brand.

Your brand power builds over time, with your advertising work, your high service quality and your dignity in your business. Because branding means transforming into an institutionalized state of quality and nobility. Nobility, on the other hand, depends on having a well-worked corporate culture.

Institutional culture is realized by the understanding and acceptance of the logic of “This is how things work here” by all business partners that make up the institution.

The impact of corporate culture on the perception of prestige and therefore on the brand power you are trying to create is very high.

In hospitals with a strong corporate culture, all doctors and business partners adhere to established behavioural criteria that indicate how they should behave and give a more integrated image. Generally, strong and effective management is done by contacting healthcare consulting firms in India, and this is the reason why we would like to suggest the same thing for you, to contact an expert.

On the other hand, in hospitals with a weak corporate culture, everybody plays differently because no one is sure about what to do and how to do it.

In such hospitals, some doctors and nurses take the initiative and some criticize them constantly. As a result, a chaotic situation emerges, and the patient’s trust in the hospital is damaged.

Knowing your customers closely, following them and doing a deepened data study, establishing a strong call team with a good CRM support will benefit you in terms of customer relations in every sector.

Because in customer relations management, satisfied customers are reflected in the whole process and provide loyal customers. This naturally brings profitability.

Patient satisfaction is a component of assessing quality of care. The measurement of patient satisfaction is part of a global context of the rise in the role of the user in the organization of the health system and the growing role of quality approaches.

The service provided to the customer and therefore its appreciation hold a central place. Today, patients are active partners in the care offered to them and their satisfaction is considered as an indicator of the quality of care.

The collection of their point of view is necessary to assess the quality of a healthcare system as well as the technical considerations that healthcare professionals may deliver.

The quality of this new relationship between the patient and his doctor and the satisfaction expressed by the patient must be evaluated in order to bring about continuous improvement, and this can be done with the help of hospital management consultancy services.

Keep in mind that some patients are more familiar with the digital world than we think. Another recommendation is to reduce waiting times. It is also advisable to create a harmonious work environment. This influences the quality of care received and patient satisfaction with our services.

How To Achieve Long Term Goals Of Your Hospital With Patient Satisfaction?

Nowadays, as patients want to learn about their diseases and participate in the decisions made about them, providing healthcare services determined only by the healthcare team is not sufficient for the provision of quality healthcare services.

For this reason, patient satisfaction is considered as a service process focused on patient expectations and needs in quality health care. Because the patient whose expectations for healthcare services are not met and his family are candidates to become the patients of another hospital.

The orientation of clinics and hospitals is focused, in most cases, on health without considering the comprehensive experience that the patient lives in interaction with the institution.

Each point of contact establishes a perception that influences the Experience and that will undoubtedly be a reason for recommendation or disapproval.

Hospital management consulting company design service models and redesign internal processes to improve care and increase patient loyalty and recommendation.

There can be no improvement without first correcting the attention and ways of working. Providers of hospital consultancy services in India know how to approach change. They advise clinics and hospitals to improve from within and create positive experiences.

How to guarantee complete patient satisfaction? How does the patient feel your attention and care? That you are quick to answer their questions by shortening the time to get results? Ensure that your team delivers qualified, patient-centred care? How to shorten the length of hospital stay? Ensure patient safety in a hospital setting? Do you run a medical institution and are looking for answers to these questions every day?

Top hospital consultants in India offer a wide range of solutions to improve patient satisfaction.

As a healthcare manager, you strive to ensure complete patient satisfaction. For obvious reasons, each patient and his family is interested in their own experience of hospital stay: understanding health problems and their treatment; speedy recovery and return home; proper care and safety during hospital stay.

This means that you must provide fast and accurate diagnostics to solve the patient’s problem; appropriate level of training of personnel; provision of qualified medical care, patient flow management and bed allocation; creating safe conditions for hospital stay and rational use of antibiotics.

Medical staff must be qualified, motivated and provide quality patient-centred care. It is important that patients feel proper care of themselves. Clear workplace expectations and working principles help staff develop the right skills.

Hospital administrators must also support their staff to continue their education and keep abreast of new technologies and knowledge in the field of medicine.

Reducing the length of stay in medical institutions

For the patient, this is an early return home to his loved ones. For you, this is also the optimal operation of your institution and the provision of the best possible care for the majority of patients.

Measures of healthcare consulting firms in India on continuous improvement will help your hospital to improve their capacity to minimize waiting time, maximize productivity and improve patient care.

Quality Accreditation is making Hospital care better

In the globalized world, the healthcare industry is not only impacted by corporate growth but various other forces like business competition, medical tourism, medical insurance, patient expectations, etc. Because of this, the quality of healthcare at hospitals is affected. Quality of care is one of the prominent agendas of any health policy. This has led to the establishment of national and international regulating bodies that offer accreditation to hospitals. Hospital Accreditation is a process by which an organization like a hospital, clinic, and other healthcare services, are assessed on a set of predetermined standards.

NABH (National Accreditation Board for Hospitals and Healthcare Providers) is a healthcare governing body in India that ensures quality healthcare and peerless patient experience and satisfaction at hospitals through its regulations. JCI(Joint Commission International) is an independent, not-for-profit organization that evaluates and accredits healthcare organizations in all countries of the world, except United States. Both NABH and JCI accreditations aim to improve the quality of care through diverse approaches which are either mandated by the government, voluntary or initiated by independent agencies.

Accreditation and Improvement in quality of hospital care 

The following points show how accreditation helps in improving the quality of health care.

a) Accreditation ensures better patient care:

As we know, the future of healthcare is aimed at more efficient and high-quality healthcare. Surveys have shown that accreditation emphasizes better patient satisfaction scores. When the result is a higher patient satisfaction score, it entails profit and is beneficial to all stakeholders, patients, and employees. Patients are the biggest beneficiaries. Accreditation generates high quality of care and patient safety. The patients get services from authorized medical staff. The rights of patients are admired and protected. Patient satisfaction is regularly evaluated. 

b) Accreditation to a Hospital stimulates continuous improvement.

It enables hospitals in demonstrating a commitment to quality care. It uplifts community confidence in the services provided by the hospital. It also provides an opportunity for the healthcare unit to benchmark with the best. Hospitals tend to naturally put in the effort, invest in better technology, and raise the bar for better patient care.

c) Accreditation provides a sense of trust in legal circles:

Accreditation provides an objective system of jury empanelment by insurance-vendors and other Third Parties. This helps in obtaining better third-party insurance vendor support or receiving more backing from stakeholders to enhance infrastructure. Accreditation provides access to reliable, authentic and certified information on facilities, infrastructure, and level of care.

d) Accreditation improves working environments for staff:

The better the healthcare organization in regards to infrastructure, cleanliness, faster services, and good maintenance of healthcare equipment, the easier it is for staff to manage patient data and patient care effectively. The patients get services from authorized medical staff. It leads to improved productivity, better staff performance, and higher chances of greater patient satisfaction.

e) Accreditation maintains the hospital image:

Accreditation is an ongoing process that takes years to achieve. This means the hospital must show credibility in its services, must be responsive to improvements being suggested, must display full transparency in communication to staff and stakeholders, and must have the hunger to innovate for better patient care. This improved care quality would automatically facilitate lesser or no patient complaints and more patient and stakeholders satisfaction and would make the hospital most preferred among the patients, thereby improving the hospital’s image.

All in all, accreditation improves the overall professional development of Clinicians and Paramedical staff and provides leadership for quality improvement within medicine and nursing.

Why Is Supply Chain Management So Difficult For Hospitals?

The origin of the problem is easy to identify but not for that reason it has been easy to solve; the critical points of the process are subject to the different objectives of those who compose it and are not aligned with the hospital’s business objectives.

hospital-consultancy-in-india

Perhaps doctors give preference to the brands of equipment, drugs or items they were trained with, while the hospital administration is seeking to obtain good quality supply at affordable prices, thus the supply chain is inefficient and fragmented.

Favoring physician preferences for certain items can result in significant cost variations in the budget, and many hospitals are cornered by these types of decisions.

In reality, what the administration should look for is to buy items that contribute to the quality of the service provided to the patient and that have proven to give better results to patients, but how can you make these decisions if you do not have information from your chain of products?

The lack of systematization of the supply chain limits the transparency of the process that supplies follow.

The lack of systems prevents health institutions from accessing the information generated in the supply chain that would allow them to make more informed decisions regarding their processes.

Hospitals, dealers, and purchasing departments must know what they have, where it is used, who requests it, and when it will expire.

It is essential to have tools that automate the supply chain and have analytics of the processed information that allow hospitals to:

  • Have visibility of the route that supplies take
  • Have the power to provide higher quality services
  • Obtain actionable information from each process
  • Know the demand forecasts for an item by knowing where it is used.
  • Significantly avoid wastage due to expiration dates.
  • Avoid “ant storage” by staff.
  • Increase the transparency of prices by systematizing and standardizing the orders of these supplies made by your doctors.
  • Obtain information that allows monitoring the use of inputs.
  • Obtaining a cost-charge capture is more transparent and less complicated in finance and warehouse.
  • Increase the effectiveness of patient charges.

Technology enables the ability to capture data at all points in the supply chain and share the information generated with key people, these in turn transform this information into usable data for decision-making, making it an asset of the hospital business.

But to achieve the above, it is necessary to connect the supply chain process to the technology of daily use, with top hospital consultants in India, you will get the helpthat will allow you to control:

  • General storehouse
  • Warehouses and Inventories
  • Pricing Administration
  • Centralized and Local Purchases
  • Surrogate Control
  • Requests for Subrogated Material/Services
  • Studies/Articles to be authorized
  • Purchases to receive
  • Surrogate Study Reports

Hospital management consultancy in India offers healthcare players its expertise in the optimization and management of complex flows either in the form of development of decision support tools, or in the form of support during the design or reorganization of a process.

The Challenges Of Hospital Management

The health system is one of the most important issues for any country. Although the care that patients receive is what stands out the most, to reach this point various processes that intervene in a successful management must be fulfilled.

Today hospitals, clinics and outpatient care centers must deal with different providers, whether of medicines and supplies, as well as with work teams, which are increasingly demanding.

In addition, the patients themselves have become people with much more opinion that although they do not understand the medical terms or clinical names of their diseases, they know very well how they and their families want to be cared for.

The flow of information must be facilitated and patient care made more effective. It is also important to share more the results in the healthcare and economic field and to ensure that the agents involved have the best possible training.

However, these problems can be solved with the help of top hospital consulting firms in India.

Hospital management is a decision-making process that aims to achieve the maximum benefit for the patient. A hospital, apart from offering medical services, is a place where patients stay.

It is for this reason that different areas such as nutrition, medicine, accommodation, the financial system, the professional team and internal and external communication, among others, must be coordinated.

The final objective of the hospital manager is to integrate the different areas that make up a hospital facilitating the flow of information, guaranteeing the improvement of hospital processes and making the more effective patient care.

The management of a hospital and its services can hardly be carried out without doctors and their knowledge, which constitute the exclusive added value of the organizations that hire and employ them.

This foundation underlines the importance of all the agents involved in the hospital setting having the best possible training and that doctors have enough information to make the “cost-effective” decisions required at each level.

One of its most significant elements is process improvement; the introduction of its tools, which a few years ago were scarcely disseminated, is increasingly being promoted in hospital institutions.

There are new trends in hospital architecture, in the management of resources and human capital, in the management and optimization of key processes.

There are new paradigms related to the expectations of those who work in health, the need for a health culture focused on the humanization of care, safety and the quality of care for the user- patient, family and community – is perceived, strengthened and focused on values, ethics and bioethics.

And this is where healthcare management consulting in India comes into role.

Addressing problems related to quality of care is one of the main concerns of health systems. Process Management is one of the best practices most used in the health sector in recent decades, as it is an appropriate way to achieve greater patient satisfaction and a more efficient and effective care service.

One of its most significant elements is process improvement; the introduction of its tools, which a few years ago were scarcely disseminated, is increasingly being promoted in hospital institutions.

Patient Satisfaction: An Important Element Of Your Healthcare Center

In the health sector, different methodological approaches (both quantitative and qualitative) are used to identify the aspects of health care that are most important to patients.

Nowadays, the application of the concept of quality to health services is gaining more and more importance.

However, implementing a system for its management is not an easy task and requires a cultural change in the organization that involves all the actors of the institution in order to satisfy the needs and preferences of patients.

The large population of our country requires health services to be at a level that can meet the needs. Those concerned in the health sector must fully fulfill their responsibilities.

In every sector, quality is the most basic condition for customer satisfaction. Considering the place of quality in the health sector, we can say that it represents a more important and more imperative characteristic than other sectors.

Because the sector, which refers to the area where human life is in question, has been considered by our civilization to be even more important than the existence of the state.

It is revealed that one of the basic building blocks of satisfaction in hospitals and healthcare sector is hygiene. The hygienic and modern structure of the hospitals is a fundamental factor that makes the patients feel safe.

What the Hospital Administration Should Do?

Thefirst step of satisfaction is the adoption of valuing people, especiallyby those who serve in the health sector, and making it a corporate culture. However, there are different factors that need to be done in order to ensure the quality of the service provided to people.

For example, all medical devices that need to be used in the diagnosis and treatment of diseases must be found and used in hospitals. The hospital staff mustfollow the technological inventory developing in the health sector and have a flexibility that can focus on innovations.

In this regard, it is necessary to establish a unit within the hospital and to find solutions to people’s problems with R&D activities.

The relationship with patients and their families, locating and reducing errors, working as a team, involving everyone, feeling part of an organization that needs us and that is moving towards the new changes that the system and the world need, are the essence of the culture of quality, and this is why, we suggest you to turn to top healthcare consulting firms in India.

In addition, a business partnership with a good supplier or manufacturer is an important step to reduce the workload of the hospital management in the provision of healthy, high-quality medical devices that are beneficial to people.

The hygiene of the hospital, the positive communication of the staff with the patient, the doctors conveying enough information to the patients, although it is determined as satisfactory points, the hospital’s continuous renewal and adaptation to the developing health opportunities, and the competition due to the increasing service supply in the sector is needed.

The hospital administration should follow a human-oriented strategy in this regard and continue its development and change with an innovative perspective, and this can be done with the help of hospital management consulting company.

Keys To Excellent Hospital Administration

Hospital administration and, in general, the administration of health centers, requires qualified and trained professionals in the management, administration and management of hospitals and clinics.

To be successful, the management of health units must be in charge of people with vocation, leadership, organization and planning capacity. In the same way, you must prioritize quality and optimal care aimed at meeting all kinds of needs.

architectural-design

In short, the hospital center must bear in mind that its most important objective is patient care. To achieve this, the role of hospital management is a priority.

In this article, we will tell you what are the 4 keys to direct health centers that seek excellence. The purpose: to offer patients and families the best possible care precisely when they need it most.

1) Vocation: the key is in the beginning

Regardless of whether the health center is public or private, the vocation of service and attention to others in health matters must be the starting point for quality and excellence.

The vocation, which can be both passion and commitment, is a value that the director must transmit to healthcare personnel, administrative personnel and, in general, to any team involved in the usual work of a hospital center.

2) The priority is the patient

The hospital administration recognizes four areas or fields of action in its usual work: medical care, administration, maintenance and services.

In all cases, the hospital manager’s priority is that these four areas are coordinated based on a priority axis: attention to the needs of the patient.

From the perspective of users and professionals of the sector, it is a priority that the areas of services and administration acquire the culture of patient care.

For this, the selection, training and encouragement of personnel in these areas is essential, this can be done with the help of top hospital consulting firms in India.

3) Knowledge of administrative processes

Hospital administration is the organization and integration of available resources in planning with specific objectives.

Coordinating and managing administrative processes in the field of health services requires a series of knowledge that goes through administration and management, but also through the health sector, the organization and hospital and clinical processes.

In this way, the director of hospital centers must have a professional profile capable of carrying out medium and long-term projects, with the intention of improving processes and breaking paradigms.

In the same way, the administrator of hospitals and clinics must have negotiating capacity, take care of resources and seek the growth and development of the organization he directs.

4) Strategic planning and projection of the institution

Whether he is part of the public sector or the private sector, the director of health centers is responsible for planning a medium and long-term strategy that allows increasing the prestige and projection of the institution he directs.

To achieve this, it is necessary to have knowledge in the areas of administration, but also in marketing, corporate organization and business. While it is true that the quality of the health service and the treatment of patients are factors of undeniable prestige, it is also true that the prosperity and growth of a health institution depends on its ability to maintain achievements, improve them and make them known. And for this, we suggest you to consult hospital management consultancy services.

4 Activities That Promote Profitability In A Hospital

If you do not have an adequate financial strategy, sooner or later you will have problems fulfilling your mission and strategic objectives.

No matter what its mission is, whether it is non-profit or for-profit, whether it is publicly or privately owned, every hospital will benefit from an adequate financial strategy that supports its mission.

Profitability is the goal of every business, and hospitals are no exception. In a market as competitive as healthcare, it is difficult to keep all the activities carried out within a hospital institution profitable.

Here are 4 activities that promote the profitability of a hospital:

1. Innovate services to increase their market share

The decision to enter a new specialty to attract a market or increase its market share is a decision that must respond to an arduous investigation that provides information on the needs of the locality that serves the institution, as that would considerably increase your success rate and income.

The hospital must analyze the health trends of the population, with demographic data on possible chronic diseases that may occur and with statistics that help favor one specialty or another.

2. Plan your operation around occupancy to control costs

Today’s business intelligence offers the necessary visibility to make decisions in support of resource planning by providing occupancy statistical data over time periods, to make forecasts or to plan the personnel to be assigned according to the flow presented by area and/or days of the week.

When each medical director and each administrative director coordinate to forecast and plan staff, many savings and awareness are achieved in staff management.

3. Reduce warehouse costs by working with your supply chain and your doctors:

There is technology that enables data capture at all points in the supply chain, and sharing the information generated at these points with key people will allow the transformation of this into usable data for decision making, making it an asset of the hospital business.

An excellent practice to reduce costs is to identify the costs of the material used in the procedures, compare them with the national standards and share that information with the doctors to participate in the control of costs.

4. Subrogate some services:

On some occasions, as a consequence of all the operational needs of a hospital, it is easy to lose focus and have money leaks when performing activities outside the direct responsibilities of a hospital, which consist of providing care and patient services.

With this in mind, it is recommended to subrogate certain services such as cleaning, laundry, cafeteria and laboratory services, since when managed by third parties, significant savings are generated.

Top hospital consulting firms in India can help health systems make the right decisions about using competition as a tool to provide access to high-quality and effective health care.

Hospital management consulting company can deliver noticeable performance gains by helping healthcare organizations transform their fragmented activities and evolve them into integrated ecosystems of providers, customers and researchers who can interact with patients, caregivers and others in an individualized manner.

Is Your Patient Loyal To Your Hospital?

Service alternatives are increasing in the health sector. Therefore, hospitals must find ways to create loyal patients. One of the best ways to create loyal patients is building good relationships with patients.

Almost all of the health institutions do not work with the infrastructure to create loyal patients. In fact, databases should be created to record the names and addresses, personal tastes, habits and hobbies of their patients.

Since the image of the organization will be perceived in all kinds of relations in situations encountered with patients (invoicing, advertisements, telephone calls, meetings, visits, technical support, complaints, etc.), the smallest disruption in these relations will damage the corporate image and cause a negative effect on loyalty.

Since corporate communication represent every behavior towards the patient, these personnel should be knowledgeable, competent, decision-making, able to develop relationships, and highly influential people. And it is one of the biggest handicaps of hospitals.

Providing total solutions to patients by making visits outside of personal relationships, telling them about innovations, inviting them to see the innovations, organizing promotional days are among the factors that will increase patient loyalty.

As patients who are loyal to the hospital increase the profitability of the organization more, it is necessary to provide them with more value and to retain them.

However, not making visits, not providing personal solutions, or even not being seen by the media and press of health institutions can end patient loyalty.

It is seen that the patients of the healthcare institutions, which are prominent in the health sector, with strong promotion, are more loyal.

In the health sector, the increasing competition conditions, the rapid increase in the number of competitors entering the market and the patients who have the opportunity to choose more consciously than in the past show that the performance of health institutions to date will not be enough to guarantee their future success.

Now, what is important for healthcare organizations is to make their patients loyal by developing their abilities that will differentiate them from competitors.

The organizations that are the best in this field of activity, developing joint solutions with patients inside and outside the hospital, meeting their expectations, providing service, strengthening their relations with them, need to take an important step towards increasing profitability and market share by ensuring patient loyalty.

And all this can be done with the help of hospital consultancy services. Managing and advancing the hospital as well as opening a hospital requires serious knowledge and management experience. Each process should be designed according to the institutional structure and the person should be operated independently.

Even if the people change, the processes should continue to function. Establishing the right process is instrumental in getting the right reports and making the right decisions.

The greatest challenge in terms of optimized personnel deployment is the balance between economic efficiency and quality of services, which can only be ensured with sufficient staff.

Top healthcare consulting firms in India will support you in this important challenge by carrying out a personnel requirement analysis, in which they combine various methods such as the key figure, workplace and working time method with a revenue-oriented approach, depending on the issue.