Building Experiences is the True Healthcare Revolution

Ours is an ambitious goal: to change the way we understand the relationship with health. We have already talked about our method inspired by design thinking and human-centered design, but the real question we want to answer now is “how do you want to revolutionize the whole healthcare sector?” There is not only one answer, but we have chosen to start from a simple concept: to draw experiences.

Define experiences

We could compare the experience to a journey. It all starts when the desire (or the necessity) begins and ends only once back home. What we live between these two moments will always remain in our memories and will define our expectations for subsequent journeys.

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Let’s think of another example that we touch every day: buy products online. The experience, in this case, begins with the manifestation of a need for a given product, has its peak at the moment when the courier rings at the door and ends only after advising (or advised against) the same product to others.

But what drives hospital space planners to choose a site rather than another are the actions that take place in the middle — the ease of finding what we need, the cheaper price, the best reviews, the fastest courier and so on. These micro-moments define whether our experience is to be repeated or just forgotten.

Building valuable experiences: our tools

Imagine applying this definition of expertise to patients in a clinic. How can we transform it to make it memorable? First, we must map it and fully understand the mechanisms that make it work.

To achieve this, we use a handy tool, the patient journey map. It is a visual representation of the actions performed by patients using a given healthcare service.

Then we identify the obstacles or development opportunities for each of these steps. In the same way, we build step by step the actions that the work team (doctors, nurses, and support staff) could undertake to improve the patient’s experience. By this method, we can provide our customers with a precise picture of the actions necessary to transform their business model in a genuinely human-centered way.

Not only. This approach allows us to respond to patients’ expectations, to involve them more, to make them feel unique and protected, and to increase their sense of satisfaction. In other words, making their experience memorable means turning them into ambassadors.

The real revolution done by hospital planners in India, the one that changes the approach to the Health system, is linked to a sixth issue that, in the light of what has been said, becomes fundamental and is the one that will make the difference in a value system based on value: it is the Relationship between patients, their families, and health professionals. The relationship must also be structured within the care pathways and how the latter must be analyzed and evaluated.

Do you want to transform the experience of your patients? Contact us, and we will work together to achieve your business goals.

Steps to planning of medical equipment

Currently establishing a hospital, a clinic or a health center represents a great challenge, whether it is a public or private institution, and it is clear that the hospital demand is higher than the supply that exists today in many parts of the world. That is why, from the beginning, it must be planned, designed, built and equipped quickly and efficiently in order to start operations as soon as possible and without setbacks. Success, therefore, depends, among other factors, on the balance and combination achieved in the approach to the needs and experience of patients, the use of state-of-the-art technology, and adherence to budgets and delivery times of the different stages of construction and equipment.

And once the hospital is finished and already in operation, it is not enough to have the best design, the most advanced technology, and the most renowned doctors so that it works as it should be. For this purpose, hospital planning and administration are also of vital importance, since a modern hospital plays important roles not only in the care of its patients, but is also a major part of both public health and social welfare programs, and of some way also has great influence on the process of development of the economy.

Do you know how to consider hospital electrical installations in the planning of medical equipment for your health center?

The health care equipment planners plays a vital role in planning of medical equipment for the successful renovation of a hospital space. It is done in order to optimize the care provided to their patients at the lowest possible cost.

Best Services of hospital designers & planners

The key to the successful design and planning of the process of building a new space in a health center, regardless of its size, includes the incorporation of appropriate medical technology along with consideration of the following factors:

  • The strategic vision of the organization.
  • Trends in medical equipment technology.
  • Operational requirements and clinical needs.
  • Patient and staff safety.

Taking this into account, the following are the three milestones of the planning of medical teams during the construction phase of health facilities:

Preliminary evaluation of the budget for financial approval

The medical equipment planner determines a budget figure based on spatial planning, preliminary discussion and project expectations. This data is incorporated into the survey and visual drawings of the project and presented appropriately to the hospital center for approval.

Delivery of design documents

Once the management approval has been obtained, the list of medical equipment to be installed must be presented and discussed with the architectural design and engineering departments.

This process is not always so simple since it can happen that the coordination of designs is delayed in the decision-making process in a determined medical team.

It is in this phase where hospital planners and medical equipment consultants plays a fundamental role in providing detailed information to the project management on the needs and potential electrical risks of the equipment to be installed, as well as observations to be taken into consideration at the time of construction.

Final equipment selection and closure of the planning

After the technical planning phase, an open meeting is held in which all the parties present discuss any unfinished business and select the medical teams, taking into account the installation requirements and their benefits.

The participation of engineers and architects specialized in hospital infrastructure is fundamental for the success of the project, since these are the technical support of the project management for making decisions regarding profitability and satisfaction of operational objectives for the health center.

Internet of Things in Health: Internet of the Patient?

What are the forecasts for the Internet of Things in the health sector? To get an idea, we pointed out two aspects: on the one hand, the use of the term IoHT – Internet of Healthcare Things, in its acronym in English – has already been extended to refer to the practical utilities of the IoT in health. On the other hand, healthcare is already the second activity associated with interconnected devices, behind manufacturing, distribution, and logistics. Can we then talk about the Patient’s Internet?

The Internet of Things, allied to the healthcare professional

Many devices and objects, now interconnected, can provide a significant amount of data and medical information – documentation and medical records – in real time, data stored in the cloud for later analysis and management by healthcare equipment planners that offer significant savings of space and costs. A set of information that helps the health professional to manage and monitor the status of patients and, also, makes it possible to speed up emergency actions since the doctor will count with a click of the patient’s clinical history and needs.

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In this sense, the IoT is already being used for the remote monitoring of patients through the wearable devices to know in real time different health variables and to be able to act in case of emergency. Also, this remote control allows establishing medical visits when the device detects that consultation is necessary, thus saving time and costs to patients and improving recovery rates. On the other hand, it encourages the self-care of the sick, capable of managing and controlling their health from their home.

However, it is useless to have large amounts of information if you do not carry out an analysis and interpretation of the information obtained. The IoT opens the doors to an analysis of  behaviors and habits on a larger scale and allows to cross the information with other epidemiological variables, for the implementation of public health policies that help improve the quality of care based on the analyzes and predictions obtained.

The sensors, more than a trend

The use and implementation of sensors go far beyond the control of healthy variables by the patient since there are numerous tools to be applied within the health center, with the objective of monitoring medical and health equipment and helping the patient in their recovery -like the smart beds. It allows you to adjust positions depending on the movements of patient- or for remote control of parameters such as temperature or noise of hospital rooms, to help ensure compliance at all times the highest quality of healthcare service. The role of sensors in health management will become increasingly important.

The dares of the Internet of Things in health

Some challenges of this technology implementation involve the initial investment for the integration of the data in the different systems of the health centers, ensuring interchangeability, as well as the implementation of supervision systems by hospital equipment planners that provide continued preventive maintenance. On the other hand, training health professionals on the management of innovative devices and software on the network, and providing maximum security and privacy of patient data should also be a priority to incorporate the health sector to these latest technological advances.