Designing of Medical Architecture: How to Make It Successful?

The construction of a hospital in itself is not an easy project. It is important to take into account a huge number of various factors – from the types of equipment used to ensuring complete fire safety and the required number of parking spaces.

Design dialogues is a kind of organizational framework that uses a collaborative design approach, the basic concept is to use design methodology and test scenarios and models for full integration into the healthcare sector.

It is a multi-level process of working with the identification and assessment of needs and the parallel development of solutions.

Decisive moments in the design of medical institutions are taken in the early stages of the design process. The initial phase of the project can be described as conceptual, in which stakeholders meet to discuss ideas and requirements for the use of spatial solutions and functions.

This phase also makes it possible to carefully analyse the interaction of medical processes and the objects themselves. This, in turn, contributes to change.

Thus, the ideas of innovative models for patient care are integrated into the process of designing the facility. The needs of clients, as well as the strategic plan for health care, should be clearly defined and properly articulated at this stage to be able to support the effective process of designing new or renovating existing health care facilities.

In addition, involving top hospital consulting firms in India in the design process is important to integrate knowledge about the treatment process into the project and, where possible, patients and their families should also be involved in the process as end users.

The initial phase has the greatest impact on the project and the end result, as well as on the organization’s ability to respond to new challenges to influence future clinical outcomes.

To maintain and implement a high level of integration and innovation requires a conscious approach to design, where requirements for health facilities and spatial solutions are developed in parallel with the governmental or local vision of the organization of the health sector.

Why are hospitals not using trends?

The hospital of the future can be profitable with technological innovations such as augmented reality glasses, walls on which images are projected, 3D printers, cognitive computers, telemedicine or medical robots that can make operations, maintenance and care less expensive and more efficient.

Portable radiology devices will communicate wirelessly with other devices. Thanks to machine learning – that is, programs that learn to solve problems in the process – you can easily organize logistics, reduce the waiting time for an appointment or operation, which will lead to an improved quality of life.

Does the patient need to be involved in designing the clinic of the future?

Many clinics are built without the opinion of people who are consumers of medical services and without the opinion of those who are in the institution 24/7: neither medical professionals nor patients are involved in planning their space. Their needs should be incorporated into the design of the clinic.

We suggest you to consult hospital designers & planners of Astron Healthcare as they offer professional design of dental clinics, medical centres and sanatorium-type medical institutions (including for children) and guarantee high-quality work performed and accurate adherence to the terms specified in the contract.

Improve Quality Of Your Healthcare Services With Hospital Consultancy

Quality in the hospital is of vital importance to every patient. After all, it’s about health. Every patient must be able to rely on the fact that they are in good medical and nursing hands, and they want to know in which clinic they can find the best quality.

Increasing patient satisfaction with the quality of medical care is one of the significant tasks facing any medical institution. Today, in the context of the search for new approaches to improving the quality of medical services, the opinions of patients can serve as one of the criteria in a comprehensive assessment of the hospital’s activities.

The results of the study of satisfaction with the quality of services provided fairly accurately reflect the positive and negative trends in the hospital, allow us to identify factors that reduce patient satisfaction with medical services.

Hospital consulting firms in India allow you to take corrective measures in a timely manner and serves as an objective basis for decision-making by the management of the institution.

With the development of humanity, and in particular with advances in the field of medicine, it is necessary to make a call to humanize health care and offer higher quality services.

The quality of medical care must be based on activities aimed at guaranteeing accessible and equitable health services with optimal professionals and taking into account the available resources, achieving user satisfaction with the care received.

Best hospital consultant in India aims to reflect on the need to integrate elements of a technical nature and also processes, objective and subjective, involved in the phenomenon of quality and emphasize its subjective element.

The level of patient satisfaction represents the subjective experience derived from the fulfilment or non-fulfilment of the expectations that a subject has regarding something. Evaluating satisfaction not only allows us to obtain an indicator of excellence, it is even more, an instrument of excellence.

Doctor-patient communication and interaction with nurses are crucial

The subjective perspective of the patient about his illness and treatment enables further statements to be made as to how well the patient felt the treatment and care as a recipient of the medical service.

This subjective assessment of the patient is also influenced by the care provided by the clinics and medical practices. Studies show that a professional conversation with empathic dialogue has a positive influence on recovery.

Relying on a hospital consulting company in India, who prepares the plans and procedures required by health, gives peace of mind, and allows to focus efforts on the daily production and management of the hospital, thus achieving more effectiveness.

Keeping up-to-date on compliance with legislation, avoids sanctions and improves the image and reputation of the organization.

Having an expert in the field be your interlocutor with the administration, reduces the time in the procedures, and improves the efficiency in the procedures.

The health administration is increasingly demanding when it comes to complying with regulations, so having a specialized advisor who helps to comply in the simplest and most efficient way is key to achieving the objective as soon as possible.

What Can Be Done To Increase Hospital-Based Fidelity?

The way to ensure the patient’s loyalty to the institution is through the patient’s heart. Just like the bond of trust between the patient and the doctor, a bond should be established.

In this sense, in order for the call centre to establish this communication and to carry out projects, information flow should be ensured from each department, and everyone from the lowest official to the top manager should contribute to this data.

What Can Be Done to Increase Hospital-Based Fidelity?

For example, every patient who enters hospital for any type of treatment should be called after the completion of his/her treatment to know about the satisfaction level.

His complaint, if any, should be listened to, and information should be given again when the issue is resolved. These patients should not be called only once, but should be examined periodically, at least once a month, for new applications. You can apply such measures in your hospital after making a consultation with hospital consultancy firms in India.

Or, if the patient has given birth in your hospital, they should be under close follow-up of the paediatric unit. For example, you can check whether a baby had the tuberculosis vaccine or not, and you can pass the feeling of interest and trust.

For example, if a patient/patient’s relative who regularly comes to the internal medicine department has not come to any other department, this person can be offered to have look on other departments of the hospital as well.

Of course, this requires a strong transcript supported by medical data. For example, it may be reminded that a diabetic patient should have an eye examination periodically and the reasons for this can be cited.

Thanks to effective management, you know your patients and their families, and thanks to proactive marketing, you can increase the variety of services they benefit from and keep patient loyalty at high levels.

Word of mouth is the most effective form of advertising in the world. An unsatisfied patient who is not followed up and is not attended to should reach you without telling others about his complaint so that you can keep the broken arm in the sleeve.

Otherwise, it is possible for the institution to lose both current and potential patients. However, thanks to the feedback, suggestions and complaints from patients, business processes can be improved and effective patient relationship management is provided.

In this way, a difference is made in the eyes of the patient. For example, by developing a complaint suggestion system, gathering all future suggestions and complaints in a single centre and analysing the results, eliminating possible problems and improving processes will make a difference in the eyes of the patient.

Marketing campaigns can be prepared with an effective call centre application. However, the patient list on which these campaigns will be implemented must be carefully prepared.

There should be many screening criteria according to the advice of hospital consultants in Delhi NCR. For example, if you are going to send a congratulatory message on mother’s day, the person you send should not have lost their child in your hospital during pregnancy.

Otherwise, you may face an inappropriate situation and cause the patient to be upset and dissatisfied while the patient wants to maintain loyalty.

Patient Loyalty And The Importance Of Brand Power In The Health Sector

One of the factorsthat increases patient loyalty is the prestige that the power of the brand gives you. Some patients choose and stay hospital simply believing in the power and prestige of the brand. One of the most important duties of such hospitals is not to damage this strong perception.

The prestigious hospital does not necessarily have to have brand power. But a hospital with brand power must be prestigious and fulfil the strength of the brand.

Your brand power builds over time, with your advertising work, your high service quality and your dignity in your business. Because branding means transforming into an institutionalized state of quality and nobility. Nobility, on the other hand, depends on having a well-worked corporate culture.

Institutional culture is realized by the understanding and acceptance of the logic of “This is how things work here” by all business partners that make up the institution.

The impact of corporate culture on the perception of prestige and therefore on the brand power you are trying to create is very high.

In hospitals with a strong corporate culture, all doctors and business partners adhere to established behavioural criteria that indicate how they should behave and give a more integrated image. Generally, strong and effective management is done by contacting healthcare consulting firms in India, and this is the reason why we would like to suggest the same thing for you, to contact an expert.

On the other hand, in hospitals with a weak corporate culture, everybody plays differently because no one is sure about what to do and how to do it.

In such hospitals, some doctors and nurses take the initiative and some criticize them constantly. As a result, a chaotic situation emerges, and the patient’s trust in the hospital is damaged.

Knowing your customers closely, following them and doing a deepened data study, establishing a strong call team with a good CRM support will benefit you in terms of customer relations in every sector.

Because in customer relations management, satisfied customers are reflected in the whole process and provide loyal customers. This naturally brings profitability.

Patient satisfaction is a component of assessing quality of care. The measurement of patient satisfaction is part of a global context of the rise in the role of the user in the organization of the health system and the growing role of quality approaches.

The service provided to the customer and therefore its appreciation hold a central place. Today, patients are active partners in the care offered to them and their satisfaction is considered as an indicator of the quality of care.

The collection of their point of view is necessary to assess the quality of a healthcare system as well as the technical considerations that healthcare professionals may deliver.

The quality of this new relationship between the patient and his doctor and the satisfaction expressed by the patient must be evaluated in order to bring about continuous improvement, and this can be done with the help of hospital management consultancy services.

Keep in mind that some patients are more familiar with the digital world than we think. Another recommendation is to reduce waiting times. It is also advisable to create a harmonious work environment. This influences the quality of care received and patient satisfaction with our services.

Medical Care And Patient Loyalty: How Are They Related?

A hospital that cannot increase the number of patients is likely to suffer from patient loyalty. Patient loyalty generally occurs in three ways.

  • PhD-based loyalty
  • Hospital-based loyalty
  • Loyalty to brand power

PhD-Based Loyalty

As the patient is satisfied with the doctor and his abilities, it becomes dependent on the doctor. Even with the slightest dissatisfaction with the hospital in general, he does not go to another hospital.

As the personal talents of the doctor come to the fore, his patient continues to come to the hospital as long as he does not leave the institution.

The loyalty rate is high, the abandonment rate is low. It is an advantage to have such doctors with high caliber and strong human relations working in your hospital, with the help of top hospital consulting firms in India, you can ensure growth of your hospital.

It is reflected in your turnover, profitability and number of patients. However, the situation turns into a disadvantage, as the number of patients will decrease as soon as you set off with these doctors.

In a sense, there is a risk that your continuity in terms of profitability, turnover and number of patients will be interrupted at any moment because you are doing business dependent on individuals.

The doctoral loyalty method is like a chain. While the doctor is pleasing the patient so that the patient does not run away, the hospital has to please the doctor so that the doctor does not escape.

Hospital Based Loyalty

Close relationships should be maintained with family health centres, clinics, and associations operating in your region. These are your potential business partners, and you should look for ways to get together with them on different occasions from time to time, and highlight the corporate identity of your hospital.

But it doesn’t end here, it even starts here. Because the potential business partners we mentioned can only refer the patient. The stages after the patient comes to you are up to the abilities of your institution.

If the abilities of your stingers get ahead of your institution, your doctor will win a patient, not your hospital.

However, hospitals are not obliged to doctors to ensure patient loyalty. In order to ensure patient loyalty by hospitals, patient-oriented procedures should be carried out at every stage of the institution and the expectations and needs of patients should be met at the maximum level.

According to top healthcare consulting firms in India, the hospital should be in contact with the patient as well as the patient’s communication with the doctor.

For example, it should be ensured that all the hospital personnel they encounter until the patient enters the doctor’s room, starting from the first security guard when the patient arrives at the institution, try to help the patient with the same understanding of quality and make the patient feel special in all processes and receive high quality service.

After leaving the doctor’s examination, he should continue to receive the same quality service until he leaves the institution. It is necessary to give the message to the person who is satisfied with all the processes that all the doctors working in that hospital are very good and successful doctors.

The most appropriate unit to receive this message is the patient communication centre, that is, the call centre. With an effective call centre, it is possible to make patients and their relatives loyal to the hospital, not to the doctor.

The Challenges Of Hospital Management

The health system is one of the most important issues for any country. Although the care that patients receive is what stands out the most, to reach this point various processes that intervene in a successful management must be fulfilled.

Today hospitals, clinics and outpatient care centers must deal with different providers, whether of medicines and supplies, as well as with work teams, which are increasingly demanding.

In addition, the patients themselves have become people with much more opinion that although they do not understand the medical terms or clinical names of their diseases, they know very well how they and their families want to be cared for.

The flow of information must be facilitated and patient care made more effective. It is also important to share more the results in the healthcare and economic field and to ensure that the agents involved have the best possible training.

However, these problems can be solved with the help of top hospital consulting firms in India.

Hospital management is a decision-making process that aims to achieve the maximum benefit for the patient. A hospital, apart from offering medical services, is a place where patients stay.

It is for this reason that different areas such as nutrition, medicine, accommodation, the financial system, the professional team and internal and external communication, among others, must be coordinated.

The final objective of the hospital manager is to integrate the different areas that make up a hospital facilitating the flow of information, guaranteeing the improvement of hospital processes and making the more effective patient care.

The management of a hospital and its services can hardly be carried out without doctors and their knowledge, which constitute the exclusive added value of the organizations that hire and employ them.

This foundation underlines the importance of all the agents involved in the hospital setting having the best possible training and that doctors have enough information to make the “cost-effective” decisions required at each level.

One of its most significant elements is process improvement; the introduction of its tools, which a few years ago were scarcely disseminated, is increasingly being promoted in hospital institutions.

There are new trends in hospital architecture, in the management of resources and human capital, in the management and optimization of key processes.

There are new paradigms related to the expectations of those who work in health, the need for a health culture focused on the humanization of care, safety and the quality of care for the user- patient, family and community – is perceived, strengthened and focused on values, ethics and bioethics.

And this is where healthcare management consulting in India comes into role.

Addressing problems related to quality of care is one of the main concerns of health systems. Process Management is one of the best practices most used in the health sector in recent decades, as it is an appropriate way to achieve greater patient satisfaction and a more efficient and effective care service.

One of its most significant elements is process improvement; the introduction of its tools, which a few years ago were scarcely disseminated, is increasingly being promoted in hospital institutions.

Patient Satisfaction: An Important Element Of Your Healthcare Center

In the health sector, different methodological approaches (both quantitative and qualitative) are used to identify the aspects of health care that are most important to patients.

Nowadays, the application of the concept of quality to health services is gaining more and more importance.

However, implementing a system for its management is not an easy task and requires a cultural change in the organization that involves all the actors of the institution in order to satisfy the needs and preferences of patients.

The large population of our country requires health services to be at a level that can meet the needs. Those concerned in the health sector must fully fulfill their responsibilities.

In every sector, quality is the most basic condition for customer satisfaction. Considering the place of quality in the health sector, we can say that it represents a more important and more imperative characteristic than other sectors.

Because the sector, which refers to the area where human life is in question, has been considered by our civilization to be even more important than the existence of the state.

It is revealed that one of the basic building blocks of satisfaction in hospitals and healthcare sector is hygiene. The hygienic and modern structure of the hospitals is a fundamental factor that makes the patients feel safe.

What the Hospital Administration Should Do?

Thefirst step of satisfaction is the adoption of valuing people, especiallyby those who serve in the health sector, and making it a corporate culture. However, there are different factors that need to be done in order to ensure the quality of the service provided to people.

For example, all medical devices that need to be used in the diagnosis and treatment of diseases must be found and used in hospitals. The hospital staff mustfollow the technological inventory developing in the health sector and have a flexibility that can focus on innovations.

In this regard, it is necessary to establish a unit within the hospital and to find solutions to people’s problems with R&D activities.

The relationship with patients and their families, locating and reducing errors, working as a team, involving everyone, feeling part of an organization that needs us and that is moving towards the new changes that the system and the world need, are the essence of the culture of quality, and this is why, we suggest you to turn to top healthcare consulting firms in India.

In addition, a business partnership with a good supplier or manufacturer is an important step to reduce the workload of the hospital management in the provision of healthy, high-quality medical devices that are beneficial to people.

The hygiene of the hospital, the positive communication of the staff with the patient, the doctors conveying enough information to the patients, although it is determined as satisfactory points, the hospital’s continuous renewal and adaptation to the developing health opportunities, and the competition due to the increasing service supply in the sector is needed.

The hospital administration should follow a human-oriented strategy in this regard and continue its development and change with an innovative perspective, and this can be done with the help of hospital management consulting company.

Keys To Excellent Hospital Administration

Hospital administration and, in general, the administration of health centers, requires qualified and trained professionals in the management, administration and management of hospitals and clinics.

To be successful, the management of health units must be in charge of people with vocation, leadership, organization and planning capacity. In the same way, you must prioritize quality and optimal care aimed at meeting all kinds of needs.

architectural-design

In short, the hospital center must bear in mind that its most important objective is patient care. To achieve this, the role of hospital management is a priority.

In this article, we will tell you what are the 4 keys to direct health centers that seek excellence. The purpose: to offer patients and families the best possible care precisely when they need it most.

1) Vocation: the key is in the beginning

Regardless of whether the health center is public or private, the vocation of service and attention to others in health matters must be the starting point for quality and excellence.

The vocation, which can be both passion and commitment, is a value that the director must transmit to healthcare personnel, administrative personnel and, in general, to any team involved in the usual work of a hospital center.

2) The priority is the patient

The hospital administration recognizes four areas or fields of action in its usual work: medical care, administration, maintenance and services.

In all cases, the hospital manager’s priority is that these four areas are coordinated based on a priority axis: attention to the needs of the patient.

From the perspective of users and professionals of the sector, it is a priority that the areas of services and administration acquire the culture of patient care.

For this, the selection, training and encouragement of personnel in these areas is essential, this can be done with the help of top hospital consulting firms in India.

3) Knowledge of administrative processes

Hospital administration is the organization and integration of available resources in planning with specific objectives.

Coordinating and managing administrative processes in the field of health services requires a series of knowledge that goes through administration and management, but also through the health sector, the organization and hospital and clinical processes.

In this way, the director of hospital centers must have a professional profile capable of carrying out medium and long-term projects, with the intention of improving processes and breaking paradigms.

In the same way, the administrator of hospitals and clinics must have negotiating capacity, take care of resources and seek the growth and development of the organization he directs.

4) Strategic planning and projection of the institution

Whether he is part of the public sector or the private sector, the director of health centers is responsible for planning a medium and long-term strategy that allows increasing the prestige and projection of the institution he directs.

To achieve this, it is necessary to have knowledge in the areas of administration, but also in marketing, corporate organization and business. While it is true that the quality of the health service and the treatment of patients are factors of undeniable prestige, it is also true that the prosperity and growth of a health institution depends on its ability to maintain achievements, improve them and make them known. And for this, we suggest you to consult hospital management consultancy services.

4 Activities That Promote Profitability In A Hospital

If you do not have an adequate financial strategy, sooner or later you will have problems fulfilling your mission and strategic objectives.

No matter what its mission is, whether it is non-profit or for-profit, whether it is publicly or privately owned, every hospital will benefit from an adequate financial strategy that supports its mission.

Profitability is the goal of every business, and hospitals are no exception. In a market as competitive as healthcare, it is difficult to keep all the activities carried out within a hospital institution profitable.

Here are 4 activities that promote the profitability of a hospital:

1. Innovate services to increase their market share

The decision to enter a new specialty to attract a market or increase its market share is a decision that must respond to an arduous investigation that provides information on the needs of the locality that serves the institution, as that would considerably increase your success rate and income.

The hospital must analyze the health trends of the population, with demographic data on possible chronic diseases that may occur and with statistics that help favor one specialty or another.

2. Plan your operation around occupancy to control costs

Today’s business intelligence offers the necessary visibility to make decisions in support of resource planning by providing occupancy statistical data over time periods, to make forecasts or to plan the personnel to be assigned according to the flow presented by area and/or days of the week.

When each medical director and each administrative director coordinate to forecast and plan staff, many savings and awareness are achieved in staff management.

3. Reduce warehouse costs by working with your supply chain and your doctors:

There is technology that enables data capture at all points in the supply chain, and sharing the information generated at these points with key people will allow the transformation of this into usable data for decision making, making it an asset of the hospital business.

An excellent practice to reduce costs is to identify the costs of the material used in the procedures, compare them with the national standards and share that information with the doctors to participate in the control of costs.

4. Subrogate some services:

On some occasions, as a consequence of all the operational needs of a hospital, it is easy to lose focus and have money leaks when performing activities outside the direct responsibilities of a hospital, which consist of providing care and patient services.

With this in mind, it is recommended to subrogate certain services such as cleaning, laundry, cafeteria and laboratory services, since when managed by third parties, significant savings are generated.

Top hospital consulting firms in India can help health systems make the right decisions about using competition as a tool to provide access to high-quality and effective health care.

Hospital management consulting company can deliver noticeable performance gains by helping healthcare organizations transform their fragmented activities and evolve them into integrated ecosystems of providers, customers and researchers who can interact with patients, caregivers and others in an individualized manner.

The Need of Effective Management in a Hospital

Most large entrepreneurs are likely to agree that in private sector companies, performance is directly related to the effectiveness of management practices. However, the relationship between hospital management practices and clinical outcomes is still a matter of debate.

A modern medical institution is complex to manage, it has many departments of various profiles, which are in close cooperation with each other and with similar institutions from the outside.

Recurring innovations or technological advances, changes in patient behavior, the arrival of new players on the market, regulatory changes, etc. The healthcare sector is constantly subject to profound upheavals.

Healthcare is currently one of the most intensively developing and promising professional areas. It’s not just doctors: medicine and the pharmaceutical industry need managers, engineers, economists and system integrators.

If you think about it, in addition to high-quality medical care, each medical institution needs a competent manager, good marketing support, as well as a detailed financial analysis (you need to clearly understand how many people should be served in a medical institution in order for it to break even and have resources for updating medical equipment, training specialists, and so on).

Due to demographic change, it is also a market that offers future opportunities. There are limits to entrepreneurial thinking and acting in the healthcare sector. And for such works, a medical center needs to take help of hospital consulting companies in India.

Health has been faced with major transformations in order to serve the ambitious objectives demanded by the evolution of society.

It is therefore necessary to combine the objectives of public health prevention and high technology, but also to expand access to quality care for all, develop professional skills, and offer the best care to the greatest number. The objectives of public health are as noble as they are varied.

To support its ambitions, to endure and develop, public health not only needs voluntary policies, but also managers to put it in place and carry it on a daily basis.

The management function at the heart of the health system

No structure can function without a management tool in a financially constrained universe. In a health, sanitary or medico-social establishment, it is the director’s mission to guarantee the development of the quality of the service, and the technical and financial sustainability of the establishment placed under his responsibility. This function was born out of a slow emergence.

Hospital management consulting companies are responsible for the efficient and effective delivery of health services to the population. This may involve managing the operation of hospitals, clinics, and general health services.

They are likely to be in charge of project and resource management, including personnel, financing, equipment, and buildings.

Managers work closely with different health professionals (e.g. doctors, nurses, therapists, and health scientists), local authorities, volunteer groups, and the media. Their work is highly variable, depending on the part of the Social Security that they work for.

They can manage the day-to-day running of the healthcare facility and could also be responsible for financial management, for example setting budgets and managing resources with maximum efficiency.