Inclusion Of Patient Safety In Hospital Design

top healthcare consulting firms in India

Informing healthcare organizations about emerging trends is a great way to get them to think about what they are doing. The inclusion of technological patient safety objectives in the design process at each important stage helps to ensure that they are not missed.

Technologies that ensure patient safety often seem expensive at first glance, but analysis and evaluation, taking into account the cost of re-hospitalization due to patient injuries, infectious diseases associated with medical care and other illnesses, usually show a rapid return on investment.

A comprehensive patient safety technology strategy should be developed at the beginning of the overall hospital planning process and continue throughout the project.

This approach will help explore new ideas for health care, such as the creation of a new “patient care centre” and a “health-oriented campus.”

The sharing of technologies, clinical operations, and patient experience functions needs to be explored. All this can be done by contacting top healthcare consulting firms in India.

Developing a secure ecosystem that brings together people (patients, families and staff), the environment (buildings and the space between them) and technology (leading to a constant flow of real-time data) can invent new operational methods that will provide better clinical performance and increased patient satisfaction.

It would be a mistake to assume that today’s buildings can cope with each and every need of the patient, and the question arises: how long will the health care industry wait before it abandons the modern design of health care facilities and reformulates its development?

In the near future, it could happen that sensors will be used to send patient health data in real time that will need an intelligent chip to monitor their well-being. It does not matter where the patient will be: behind the wheel, at home or in the hospital, because the flow of data about his health will be continuous and uninterrupted.

Ultimately, these strategic changes will affect the nature of the health care organization in its usual sense. This rethought environment will have the following characteristics:

  • It will no longer be called a medical office building or a hospital. For example, it could be a “wellness centre” with mobile medical clinic stations for those who can’t get to the building.
  • The place where patients will get before they get sick. For example, a wellness and training centre where patients can register (in person or virtually) to keep their digital counterpart.
  • An environment without standard departments will be developed, where narrow groups of specialists will work together. It will also be complemented by technology to interact with the patient during home treatment.
  • A place where patients do not wait. Technology will allow you to plan a visit in advance so as not to waste time.

Constant transition from personal to virtual

This includes a new virtual care module designed to give physicians more opportunities to provide virtual care to patients, rather than just cameras and microphones that are added to examination rooms.

For example, the addition of telescopic digital modules for individual lessons and larger spaces for medical teams to simulate rehabilitation measures.

Creating interiors that can be reconfigured at any time without destroying the construction infrastructure is a must and for giving advice on this topic top hospital consultants in India are here for you.

A Measure Of Health Care Quality: Patient Satisfaction

Personality characteristics of healthcare personnel, courtesy, affection, interest and understanding, professional attitudes, ways of presenting their knowledge and skills, especially the patient-nurse relationship plays an important role in patient satisfaction.

In the literature, the most important factor affecting patient satisfaction is communication and adequate information to the patient.

Because the ability of health care providers to communicate with patients plays a major role in making patients feel valued or worthless. While patient-centred and individualized care makes the patient feel valuable, it also creates a relationship of trust between people.

Also, feeling valued as an individual is in a sense related to being adequately informed. In many cases, health personnel who determine the needs of individuals and provide information about these needs make patients feel valuable.

Improving nursing services is important in order to increase patient satisfaction in the health sector. Patients’ satisfaction with nursing care during their hospital stay is the most important factor affecting their satisfaction with all hospital services.

It is stated that nursing service is a very important factor in patients’ satisfaction and dissatisfaction with their hospital experiences, and therefore, the interactions and behaviours of nursing staff with patients are the main factors in patient satisfaction.

The reasons why nursing services are important in patient satisfaction

In hospitals, personnel at all levels of the hospital determine the quality of patient care, together with physical tools and equipment.

Hospitals established to provide patient care services have to use their existing resources such as personnel, tools and equipment efficiently in order to achieve their goals. Staff is an important tool for a hospital that carries out its services in a labour-intensive way to achieve its goals.

The efficiency and productivity level of the hospital is directly related to the staff’s qualifications such as interest, effort, diligence and competence.

The management and satisfaction of hospital employees producing health-related services, which are the most complex services of today, will require the planned efforts with the management approach, and this can be achieved by opting for hospital management consultancy in India.

The theme of quality in health care accompanied clinics and doctors’ offices for a long time. The goal of a health service is always to avoid or eliminate illnesses or to alleviate symptoms or to make them controllable for as long as possible.

It has to do with the quality of the treatment. The right measure at the right time leads to the perfect result if it is carried out correctly and corresponds to the patient’s goals.

Nurses are always with them to meet the needs of patients and the maintenance and rehabilitation of individuals are among the primary responsibilities of nurses.

The physical or social comfort that hospitals provide can make individuals feel at home and increase their satisfaction. Patients who are adequately informed, valued, and feel at home feel more confident in both the treatment and care they receive and the healthcare team providing this service.

Patient satisfaction is a multidimensional concept that includes the provision of the service, the interaction of the patient and the service providers, the existence of the service, the continuity of the service, the competence of the service providers and communication features.

Therefore, patient satisfaction is regarded as a result of health services and generally as an indicator of quality of care, and this is why, we suggest you to turn to healthcare consultancy in India.

Medical Care And Patient Loyalty: How Are They Related?

A hospital that cannot increase the number of patients is likely to suffer from patient loyalty. Patient loyalty generally occurs in three ways.

  • PhD-based loyalty
  • Hospital-based loyalty
  • Loyalty to brand power

PhD-Based Loyalty

As the patient is satisfied with the doctor and his abilities, it becomes dependent on the doctor. Even with the slightest dissatisfaction with the hospital in general, he does not go to another hospital.

As the personal talents of the doctor come to the fore, his patient continues to come to the hospital as long as he does not leave the institution.

The loyalty rate is high, the abandonment rate is low. It is an advantage to have such doctors with high caliber and strong human relations working in your hospital, with the help of top hospital consulting firms in India, you can ensure growth of your hospital.

It is reflected in your turnover, profitability and number of patients. However, the situation turns into a disadvantage, as the number of patients will decrease as soon as you set off with these doctors.

In a sense, there is a risk that your continuity in terms of profitability, turnover and number of patients will be interrupted at any moment because you are doing business dependent on individuals.

The doctoral loyalty method is like a chain. While the doctor is pleasing the patient so that the patient does not run away, the hospital has to please the doctor so that the doctor does not escape.

Hospital Based Loyalty

Close relationships should be maintained with family health centres, clinics, and associations operating in your region. These are your potential business partners, and you should look for ways to get together with them on different occasions from time to time, and highlight the corporate identity of your hospital.

But it doesn’t end here, it even starts here. Because the potential business partners we mentioned can only refer the patient. The stages after the patient comes to you are up to the abilities of your institution.

If the abilities of your stingers get ahead of your institution, your doctor will win a patient, not your hospital.

However, hospitals are not obliged to doctors to ensure patient loyalty. In order to ensure patient loyalty by hospitals, patient-oriented procedures should be carried out at every stage of the institution and the expectations and needs of patients should be met at the maximum level.

According to top healthcare consulting firms in India, the hospital should be in contact with the patient as well as the patient’s communication with the doctor.

For example, it should be ensured that all the hospital personnel they encounter until the patient enters the doctor’s room, starting from the first security guard when the patient arrives at the institution, try to help the patient with the same understanding of quality and make the patient feel special in all processes and receive high quality service.

After leaving the doctor’s examination, he should continue to receive the same quality service until he leaves the institution. It is necessary to give the message to the person who is satisfied with all the processes that all the doctors working in that hospital are very good and successful doctors.

The most appropriate unit to receive this message is the patient communication centre, that is, the call centre. With an effective call centre, it is possible to make patients and their relatives loyal to the hospital, not to the doctor.

How To Achieve Long Term Goals Of Your Hospital With Patient Satisfaction?

Nowadays, as patients want to learn about their diseases and participate in the decisions made about them, providing healthcare services determined only by the healthcare team is not sufficient for the provision of quality healthcare services.

For this reason, patient satisfaction is considered as a service process focused on patient expectations and needs in quality health care. Because the patient whose expectations for healthcare services are not met and his family are candidates to become the patients of another hospital.

The orientation of clinics and hospitals is focused, in most cases, on health without considering the comprehensive experience that the patient lives in interaction with the institution.

Each point of contact establishes a perception that influences the Experience and that will undoubtedly be a reason for recommendation or disapproval.

Hospital management consulting company design service models and redesign internal processes to improve care and increase patient loyalty and recommendation.

There can be no improvement without first correcting the attention and ways of working. Providers of hospital consultancy services in India know how to approach change. They advise clinics and hospitals to improve from within and create positive experiences.

How to guarantee complete patient satisfaction? How does the patient feel your attention and care? That you are quick to answer their questions by shortening the time to get results? Ensure that your team delivers qualified, patient-centred care? How to shorten the length of hospital stay? Ensure patient safety in a hospital setting? Do you run a medical institution and are looking for answers to these questions every day?

Top hospital consultants in India offer a wide range of solutions to improve patient satisfaction.

As a healthcare manager, you strive to ensure complete patient satisfaction. For obvious reasons, each patient and his family is interested in their own experience of hospital stay: understanding health problems and their treatment; speedy recovery and return home; proper care and safety during hospital stay.

This means that you must provide fast and accurate diagnostics to solve the patient’s problem; appropriate level of training of personnel; provision of qualified medical care, patient flow management and bed allocation; creating safe conditions for hospital stay and rational use of antibiotics.

Medical staff must be qualified, motivated and provide quality patient-centred care. It is important that patients feel proper care of themselves. Clear workplace expectations and working principles help staff develop the right skills.

Hospital administrators must also support their staff to continue their education and keep abreast of new technologies and knowledge in the field of medicine.

Reducing the length of stay in medical institutions

For the patient, this is an early return home to his loved ones. For you, this is also the optimal operation of your institution and the provision of the best possible care for the majority of patients.

Measures of healthcare consulting firms in India on continuous improvement will help your hospital to improve their capacity to minimize waiting time, maximize productivity and improve patient care.

Is Your Patient Loyal To Your Hospital?

Service alternatives are increasing in the health sector. Therefore, hospitals must find ways to create loyal patients. One of the best ways to create loyal patients is building good relationships with patients.

Almost all of the health institutions do not work with the infrastructure to create loyal patients. In fact, databases should be created to record the names and addresses, personal tastes, habits and hobbies of their patients.

Since the image of the organization will be perceived in all kinds of relations in situations encountered with patients (invoicing, advertisements, telephone calls, meetings, visits, technical support, complaints, etc.), the smallest disruption in these relations will damage the corporate image and cause a negative effect on loyalty.

Since corporate communication represent every behavior towards the patient, these personnel should be knowledgeable, competent, decision-making, able to develop relationships, and highly influential people. And it is one of the biggest handicaps of hospitals.

Providing total solutions to patients by making visits outside of personal relationships, telling them about innovations, inviting them to see the innovations, organizing promotional days are among the factors that will increase patient loyalty.

As patients who are loyal to the hospital increase the profitability of the organization more, it is necessary to provide them with more value and to retain them.

However, not making visits, not providing personal solutions, or even not being seen by the media and press of health institutions can end patient loyalty.

It is seen that the patients of the healthcare institutions, which are prominent in the health sector, with strong promotion, are more loyal.

In the health sector, the increasing competition conditions, the rapid increase in the number of competitors entering the market and the patients who have the opportunity to choose more consciously than in the past show that the performance of health institutions to date will not be enough to guarantee their future success.

Now, what is important for healthcare organizations is to make their patients loyal by developing their abilities that will differentiate them from competitors.

The organizations that are the best in this field of activity, developing joint solutions with patients inside and outside the hospital, meeting their expectations, providing service, strengthening their relations with them, need to take an important step towards increasing profitability and market share by ensuring patient loyalty.

And all this can be done with the help of hospital consultancy services. Managing and advancing the hospital as well as opening a hospital requires serious knowledge and management experience. Each process should be designed according to the institutional structure and the person should be operated independently.

Even if the people change, the processes should continue to function. Establishing the right process is instrumental in getting the right reports and making the right decisions.

The greatest challenge in terms of optimized personnel deployment is the balance between economic efficiency and quality of services, which can only be ensured with sufficient staff.

Top healthcare consulting firms in India will support you in this important challenge by carrying out a personnel requirement analysis, in which they combine various methods such as the key figure, workplace and working time method with a revenue-oriented approach, depending on the issue.

Healthcare Industry And Effects Of COVID-19- What To Do In Times Of Crisis?

The COVID-19 pandemic dealt a blow that few people were ready for: it was felt by everyone, from small businesses to commercial giants and entire states. Unprecedented challenges were faced by medical institutions around the world.

The spread of the virus has led to a reassessment of positions on many elements of the health system. But hospital consulting firms in India can help overcome the difficulties faced by private and public health facilities.


The range of tasks that the consultant helps to solve in healthcare is extensive. It may include both the solution of optimization issues and increasing the productivity of the department of a medical institution, and the construction of a strategy for entering the market of a new medical operator.

Often, medical consultants work to find solutions to non-standard customer problems. For example, over structuring the quality management system for medical care, analyzing the effectiveness of using a fleet of medical equipment, and managing and motivating staff.

In the context of the COVID-19 pandemic, top hospital consulting firms in India offer medical centers new tools, recommendations and strategies. Often they are able to support customers in making important decisions.

The state of the medical consulting market before the pandemic

In large consulting companies, the medical consulting market has traditionally been presented on the sidelines. Health care was not considered as a separate industry and therefore often remained in the shadow of the segment of pharmaceutical companies.

In almost all countries where the virus spread, it was necessary to transform the organization of work and the space of clinics on the go. The measures taken in most countries— social distance, cancellation of events, and the closure of schools and universities— can smooth out the peak of morbidity and make it less widespread.

Although outbreaks cannot be completely prevented, by smoothing out the peak, but here top hospital consultants in India can make the hospitals better prepare for the load.

During a sharp increase in the load, most clinics need redevelopment: there are practically no hospitals that would immediately be designed for so many patients with a dangerous infection. The reorganization of space in hospitals includes a review of the location of the beds, the division into “clean” and “dirty” zones.

In addition, it involves the creation of special conditions for examining patients with a suspected virus and with a confirmed diagnosis, for their distribution by risk groups and routing. All rooms should be well ventilated and safe for medical and non-medical personnel. All this can be done with the help of hospital consultants in Delhi NCR, so it is a must to contact them for better results.

The most important problem faced by the clinics during the pandemic was the lack of equipment and supplies needed both to help patients and the safety of staff.

In the case of COVID-19, intubation kits, ventilators and ECMOs, drugs, oxygen supplies and personal protective equipment for staff were most needed.

For the smooth operation of hospitals, all these materials are absolutely necessary. By consulting hospital equipment planners, you can easily make this process less tiring for you and improve the condition of your medical center.

New And Innovative Concepts In Hospital Construction

The buildings that are currently built for the health sector require a series of very specific requirements from the architects and engineers who are in charge of planning and building them.

On the one hand, it is important to be able to guarantee the proper functioning of the treatments and, on the other hand, patients need a pleasant environment in which they can achieve an adequate recovery.


For this reason, it is important to know what the construction of hospitals will be like in the future and to start thinking more about the expression “therapeutic architecture” to innovate the concepts of hospital construction.

The growing need to build better-equipped and better-structured hospitals makes attractive design concepts more important, with patient care and amenities always in mind so that medical and nursing staff can perform their functions effectively.

For this reason, healthcare architecture firms in India innovate in technologies and forms of construction that help improve the installations.

Hospital functional demands

Hospitals are complex buildings that provide a variety of varied functions in virtually one location. Sterile and non-sterile areas have to be very strictly separated from each other.

Operating rooms and intensive care units, on the other hand, must be very close to each other.

Treatment rooms, laboratories, offices, and cafeterias are part of the standard facilities of a hospital and must be taken into account.

At the same time, architects and engineers should think about creating a patient-friendly environment that harmonizes with functional aspects.

The current hospital architecture is trying to find ways to promote and improve healing processes, as well as offering guidance, clarity and safety to patients.

This can be accomplished with things like innovative color and light concepts, novel materials, and modular constructions. In addition, it has also innovated in all aspects related to hospital equipment, making them work better within the hospital.

Hospital innovation in construction issues

The design of green, energy-efficient, and green construction projects has gradually gained attention in the construction of hospital buildings.

In the health sector, the so-called ” Green Hospital ” is a concept that is beginning to redefine the way health care facilities are built to protect the environment and, at the same time, help save human lives.

The hospital space planners plan and structure buildings of modern hospitals with high detail levels particularly.

Only a holistic and interdisciplinary approach can adequately combine the arrangement of the rooms and the concept of organization as a whole.

In this context, it is important to develop a planning system that includes patient flow designs, hospital demand, and the determination of the necessary space for the construction of hospitals.

The greater the amount of energy consumed in a hospital, the greater the release of toxic waste into the environment, causing damage that can put human lives at risk, causing disease and death.

The shift to building sustainable sanitation facilities is primarily focused on reducing the carbon burden on hospitals, thereby ensuring the safety of its occupants, staff, and patients. In a hospital, lighting, water heating, and heating represent high energy consumption.

Therefore, it is essential that construction involves incorporating green designs and concepts into the process to reduce the impact on the environment, decrease operating costs, and increase energy efficiency.

6 Tips To Improve The Design Of A Hospital

The professionals in design and planning structures, such as engineers, architects and doctors, during this procedure should take into account certain factors.


Hospital designs seek to make patients and staff feel comfortable while staying on the premises of the health center, increasing the efficiency of the services provided by top healthcare consulting firms in India.

These are some of the tips that allow you to improve the design, therefore hospital planners in India must take them into account to carry out a best job.

Here are 6 tips for planning a hospital layout:

  1. Stabilization of facilities

Stabilizations of medical center facilities have many advantages. Among them is to increase the savings rate, through planning and study of all areas of the hospital.

The consolidation of hospital facilities seeks to evaluate all possibilities, so that the material in the areas can be exploited. For example, it is useless to have very large waiting rooms, if you do not have enough offices.

This allows defining what are the priorities when carrying out the construction of hospitals, in order to improve their areas.

However, not all consolidations seek to reduce spaces. Others aim to expand it within its possibilities, allowing an increase in productivity and care offered by the hospital.

One option for this is to create multiple recovery rooms, in which about 20 people can be included to be treated simultaneously.

  1. Improve the efficiency

Most of the time the owners of the health center that will be built or redesigned, look for hospital management consulting company that generate efficiency and productivity in the form of standards.

Designs must be tailored to the needs of the medical institution; they must also adhere to the standards of the hospital and the market. These procedures will cover all areas of the hospital, large or small.

However, they should focus on those that truly require it. Increasing the productivity of the rooms through medical equipment is a good alternative to improve efficiency.

The attitude of the hospital staff also influences its efficiency. Therefore, it is necessary to have hospital designers & planners who have a vocation, transmitting tranquility to patients.

  1. Flexible spaces

Currently, health centers are subject to a low-cost medical care regime, which is why it is recommended in hospital designs to implement flexible spaces.

Reducing barriers and walls in hospital areas is one way to expand spaces.

This is a way to encourage medical professionals to work more collaboratively. So that the integration of two wards into one does not affect the productivity and efficiency of hospitals, it is necessary to have sufficient medical equipment that is mobile and of multiple specialties.

Another alternative is to convert the rooms into rehabilitation spaces for people who require hospitalization and therapy.

  1. Improve results

Hospitals must ensure better outcomes for patients. For this it is necessary to have the appropriate medical teams and specialized doctors in your area.

To improve results, it is also necessary to include research initiatives in the design of hospitals. Its purpose is to find a cure for diseases and speed recovery time.

  1. Improved cost efficiency

Currently, hospital centers forget the established requirements and regulations in order to reduce design costs. Previously, each medical area maintained its own reception.

Medical facilities are designed to attract patients and make them feel comfortable. This is why it is important to keep a balance between the right furniture and the budget.

One way to keep costs low and to have a good design that guarantees safety, comfort and efficiency is to purchase pre-made systems.

  1. IPD and prefabrication

People understand IPD as collaborative contracting models and methods that make it easier for hospital management consultancy services to achieve the objectives required by contractors in less time.

Currently, medical institutions demand that design planning be carried out in less time, and that the construction of hospitals be carried out immediately.

For this reason, it is important to include prefabricated systems in the design of hospitals.

How Can The Architecture Of Hospitals Influence The Lives Of Patients?

The structure and architecture of a healthcare center can improve the lives of patients. The new conception of medical care facilities runs away from monotonous spaces, betting on the interpretation of color and light. In this way, the spaces influence the mood and the own perception of the body of the patients, in fact, it can help people to recover faster.


In the past, the design of these facilities focused more on supporting the patient care team than the patient itself. Many of the decisions made in the design, execution and commissioning phase conditioned the greater efficiency of the services in the different areas of the hospital. These buildings, in addition to being beautiful and powerful examples of architecture designed for people, are functional edifices.

Hospital architecture has undergone a change in its functional approach and the hospital is conceived as a sum of spaces that tries to transmit healthy experiences, rather than as a health container space. The objective of hospital consultancy in India is to improve the internal processes in which different areas of the hospital participate in a way that results in their greater efficiency and improved quality services.

In this sense, top healthcare consulting firms in India along with hospital designers convene strategic workshop in which attractive ideas are investigated on how to integrate multidisciplinary co-creation spaces in the future hospital. It is important to achieve a perfect match between the technical and organizational aspects and bear in mind that each function requires its own space.

The integration of patients, health and non-health personnel in a flexible building that combines landscape, natural light, renewable energy and the latest technologies are the peculiarities of XXI century hospital project consultants in India.

Savings and Energy Efficiency

The importance of building energy-efficient hospitals by introducing efficiency indicators, together with those of quality and adequacy, generate differential value. The variables that affect the energy consumption of a hospital are those that share an optimal consumption value, which allows reducing costs, contributing to better economic management of the hospital center and greater care for the environment.

Hospital management consulting company considers Integrated Building Design, a process that integrates people, business structures and procedures from the pre-design phase to the operation and maintenance of the building, which helps to achieve greater operational reliability, reduce maintenance costs and improve the energy efficiency of the system.

Air conditioning and lighting are the applications that concentrate the most on energy consumption and increased energy optimization. The integration of passive solar air conditioning in the design phase helps to reduce the building’s air conditioning needs. Similarly, the arrangement of large windows, allows to maximize the natural lighting of the interior. This light source, in addition to reducing electricity consumption, has been shown to accelerate patient recovery and improved worker productivity and responsiveness.

The accessibility of the facilities determines their subsequent maintenance. The facilities must be accessible and allow the expansion and modification of the same with flexible and modular structures.

The patient experiences

Today, the patient has become the center of healthcare. The individuality of the patient and his humanization holds a special importance.

Some examples that are already being experimented are how to improve the user experience in waiting rooms and convert the downtime of patients and companions into useful times or how to facilitate the mobility of people in the hospital in order to make the orientation and travel around the hospital, to reduce the levels of uncertainty and anxiety of patients and companions.

Actions such as the incorporation of volunteers in tasks to accompany patients, noise reduction campaigns aimed at workers, the wide range of services for hospitalized patients or the elimination of payment on hospitalization televisions are already taking place.

Today, the patient experience is understood as a tool for improvement in hospitals. These have become a real ecosystem with access to patients, families, and experts. To collect their opinion and better understand their experience, participatory design techniques are applied to all members, listening to their needs related to the products, services, spaces and platforms of the hospital.

Innovation and Healthcare: A Guide to Change

Are you a health professional and are you responsible for the effectiveness and efficiency of your healthcare facility? Do you think your business can improve both from the ‘To care’ services and (and above all) from the ‘To care’ services? If you also think that to intervene on the quality of life of your patients is necessary to start from the redefinition of their lifestyles!

After a careful and in-depth study of your company, the people who work there and its users, hospital designers & planners will guide you towards the change that will allow you to meet and meet the needs of current and new generations of consumers. We will work on culture, technology, people and organizations because every aspect of your business can help to determine its success.


Lifestyles: the importance of consciously choosing

Every individual, during the day, adopts behaviors that contribute decisively to the definition of their lifestyles. This means that the conscious choice of positive actions, repeated over time, can help to improve the actual and perceived quality of psycho-physical wellbeing and to prevent the onset of diseases and disorders.

Hospital project consultants in India has decided to respond promptly to the new awareness of these users, introducing integrated and multidisciplinary proposal models based on prevention. These modules include: Continue reading