Personality characteristics of healthcare personnel, courtesy, affection, interest and understanding, professional attitudes, ways of presenting their knowledge and skills, especially the patient-nurse relationship plays an important role in patient satisfaction.
In the literature, the most important factor affecting patient satisfaction is communication and adequate information to the patient.
Because the ability of health care providers to communicate with patients plays a major role in making patients feel valued or worthless. While patient-centred and individualized care makes the patient feel valuable, it also creates a relationship of trust between people.
Also, feeling valued as an individual is in a sense related to being adequately informed. In many cases, health personnel who determine the needs of individuals and provide information about these needs make patients feel valuable.
Improving nursing services is important in order to increase patient satisfaction in the health sector. Patients’ satisfaction with nursing care during their hospital stay is the most important factor affecting their satisfaction with all hospital services.
It is stated that nursing service is a very important factor in patients’ satisfaction and dissatisfaction with their hospital experiences, and therefore, the interactions and behaviours of nursing staff with patients are the main factors in patient satisfaction.
The reasons why nursing services are important in patient satisfaction
In hospitals, personnel at all levels of the hospital determine the quality of patient care, together with physical tools and equipment.
Hospitals established to provide patient care services have to use their existing resources such as personnel, tools and equipment efficiently in order to achieve their goals. Staff is an important tool for a hospital that carries out its services in a labour-intensive way to achieve its goals.
The efficiency and productivity level of the hospital is directly related to the staff’s qualifications such as interest, effort, diligence and competence.
The management and satisfaction of hospital employees producing health-related services, which are the most complex services of today, will require the planned efforts with the management approach, and this can be achieved by opting for hospital management consultancy in India.
The theme of quality in health care accompanied clinics and doctors’ offices for a long time. The goal of a health service is always to avoid or eliminate illnesses or to alleviate symptoms or to make them controllable for as long as possible.
It has to do with the quality of the treatment. The right measure at the right time leads to the perfect result if it is carried out correctly and corresponds to the patient’s goals.
Nurses are always with them to meet the needs of patients and the maintenance and rehabilitation of individuals are among the primary responsibilities of nurses.
The physical or social comfort that hospitals provide can make individuals feel at home and increase their satisfaction. Patients who are adequately informed, valued, and feel at home feel more confident in both the treatment and care they receive and the healthcare team providing this service.
Patient satisfaction is a multidimensional concept that includes the provision of the service, the interaction of the patient and the service providers, the existence of the service, the continuity of the service, the competence of the service providers and communication features.
Therefore, patient satisfaction is regarded as a result of health services and generally as an indicator of quality of care, and this is why, we suggest you to turn to healthcare consultancy in India.