Designing a hospital is not only about making the hospital building look beautiful or bright, but also whether it can solve the problems encountered by patients in the process of medical treatment and affect the experience that the hospital provides.
In general, what the hospital design does is to improve the efficiency of the hospital and create a humanized healing environment that is conducive to the recovery of patients.
Hospitals are different from general house buildings and have certain special functions. The medical process that modern hospitals highly respect is a good answer to design problems. What exactly is process design? What does it have to do with the operation and management of the hospital?
Now, when designing and planning hospitals, best hospital consultants in India think about how to make such a physical space not only beneficial to the healing and rehabilitation of patients, but also to bring positive psychological feelings to the people in it.
The so-called medical process design refers to the graphic design made under the condition that according to the functional requirements of the builder, it must meet the requirements of the medical regulations and at the same time conform to the architectural design and interior design regulations.
In terms of the scale of construction, many hospitals lack a scientific grasp of the urbanization process of local urban and rural residents, resulting in hospitals that have not yet been completed or have just been completed and cannot meet the growing medical needs of local residents.
Patient needs influence space design
The functional requirements of the hospital, that is, to clarify the attributes of the hospital, such as a general hospital or a specialized hospital? Among the specialty hospitals, is it an eye hospital or a maternity hospital? Afterwards, target the audience.
With the help of daily outpatient volume expected by a hospital, basic data such as the hospital’s waiting hall and medicine collection hall, as well as the number of beds, can be inferred.
If it is a 100-bed high-end obstetrics and gynaecology hospital, the medical group it faces has a certain spending power, and it has a completely different positioning model, service model and medical space design from public hospitals.
Clarifying the positional relationship of various departments and setting them reasonably is a characteristic of medical technology, and it is also a difficult point.
The medical process design is like a butterfly effect. The failure to consider the preliminary design will inevitably lead to various problems in the follow-up work.
Familiar with the attributes of facilities and equipment
After understanding the functional space requirements of the hospital, the medical process design work has not been completed, and the humanized design of the space should also be considered before construction.
For example, if windows are installed on both sides of the building and the ward is set up, the corridor in the middle will become dark. The corridor should be illuminated regularly, which has a direct relationship with the materials on the ground and the lights on the top.
And this is why, it is important to contact hospital consulting firms in India before building or renovating your medical centre or hospital.
Today’s buildings are often more bizarre versions of the architectural models of the 1960s with a lot of technological equipment that was simply shoved inside.
In an environment consisting of several wards or separate units, the patient is moved from one place to another to provide care, instead of providing the full range of care in one place.
When designing, architects and designers focus on patients and health conditions, but it often happens that the newly built environment is not patient-oriented.
Technology is an area where patients’ attention is often forgotten. Designers spend time analysing the health benefits of daylight, improving treatment outcomes for patients and installing handrails that prevent falls, but “technology” is based on the fact that they are dealt with only by the departments of information technology and biomedicine.
The use of “technology” as a key element by the hospital consulting firms in Indiasignificantly improve building design and patient treatment outcomes. Architects and designers can really save lives by changing their vision of design technology.
Modern people are getting more and more susceptible to illness, because the improvement of the living environment “smudges” people’s physique and reduces exercise, and the good temperature and humidity environment of the workplace and living environment provides a “greenhouse environment” for people.
Limited budgets, complex health structures, rapid advances in medical technology, increasing demands on economic efficiency, competitive situations and patient-oriented care are the parameters by which a modern hospital must be measured.
Thinking outside the traditions
The COVID-19 pandemic has encouraged the community of healthcare designers to think beyond traditional design. In one year, the pandemic forced the use of new technologies and accelerated their implementation, which could take a normal period of five years or more.
Medical office and hospital projects should take into account the positive factors that the latest technologies can bring, including patient safety, improved treatment outcomes and overall return on investment.
Virtual care, building systems integration, infection control dashboards, predictive analytics, remote monitoring, mobile medical facilities, technology carriers, fall warning systems and real-time location solutions (RTLS) solutions are often overlooked or excluded from design as too expensive or futuristic.
Helping organizations incorporate them into the design process improves results by taking into account the proper clinical workflow, real infrastructure needs, and space requirements that are not taken into account.
Familiarity of medical organizations with current trends and opportunities helps them to think not only about how they provide care, by making informed decisions and comprehensive developments.
Technological strategies
It is believed that “form follows function.” This design philosophy is applicable to the technologies that underlie healthcare today.
Often, designers in the field of health care try to change the technology, rather than accept it as it is, so it is necessary to introduce a new approach, and consider the following areas.
Evaluation of existing technologies for additional security features. Healthcare facilities often have pre-installed technologies with capabilities that can be configured to maintain patient safety and safety protocols. Nurse calls, cordless phones, physiological monitoring, electronic medical records and equipment tracking systems are just some of them.
For example, integrating a nurse call system with medical equipment alarm control on caregivers’ cordless telephone devices can provide faster response times and avoid adverse events.
Informing healthcare organizations about emerging trends is a great way to get them to think about what they are doing. The inclusion of technological patient safety objectives in the design process at each important stage helps to ensure that they are not missed.
Technologies that ensure patient safety often seem expensive at first glance, but analysis and evaluation, taking into account the cost of re-hospitalization due to patient injuries, infectious diseases associated with medical care and other illnesses, usually show a rapid return on investment.
A comprehensive patient safety technology strategy should be developed at the beginning of the overall hospital planning process and continue throughout the project.
This approach will help explore new ideas for health care, such as the creation of a new “patient care centre” and a “health-oriented campus.”
The sharing of technologies, clinical operations, and patient experience functions needs to be explored. All this can be done by contacting top healthcare consulting firms in India.
Developing a secure ecosystem that brings together people (patients, families and staff), the environment (buildings and the space between them) and technology (leading to a constant flow of real-time data) can invent new operational methods that will provide better clinical performance and increased patient satisfaction.
It would be a mistake to assume that today’s buildings can cope with each and every need of the patient, and the question arises: how long will the health care industry wait before it abandons the modern design of health care facilities and reformulates its development?
In the near future, it could happen that sensors will be used to send patient health data in real time that will need an intelligent chip to monitor their well-being. It does not matter where the patient will be: behind the wheel, at home or in the hospital, because the flow of data about his health will be continuous and uninterrupted.
Ultimately, these strategic changes will affect the nature of the health care organization in its usual sense. This rethought environment will have the following characteristics:
It will no longer be called a medical office building or a hospital. For example, it could be a “wellness centre” with mobile medical clinic stations for those who can’t get to the building.
The place where patients will get before they get sick. For example, a wellness and training centre where patients can register (in person or virtually) to keep their digital counterpart.
An environment without standard departments will be developed, where narrow groups of specialists will work together. It will also be complemented by technology to interact with the patient during home treatment.
A place where patients do not wait. Technology will allow you to plan a visit in advance so as not to waste time.
Constant transition from personal to virtual
This includes a new virtual care module designed to give physicians more opportunities to provide virtual care to patients, rather than just cameras and microphones that are added to examination rooms.
For example, the addition of telescopic digital modules for individual lessons and larger spaces for medical teams to simulate rehabilitation measures.
Creating interiors that can be reconfigured at any time without destroying the construction infrastructure is a must and for giving advice on this topic top hospital consultants in India are here for you.
The process of creating optimal hygienic conditions in medical institutions is determined by the peculiarities of land planning and development, arrangement and internal planning of buildings, their sanitary and technical improvement, as well as the sanitary condition during operation.
In planning a hospital, getting accurate data is crucial. There are no right solutions for everything and only from a deep understanding of the context, demographics, population served, the necessary medical disciplines or the already existing facilities of the environment, will it be possible to predict and develop an adequate functional program.
Different realities need different hospitals. The design of a centre in a rural environment or in a large urban agglomeration involves different issues, and designing for different countries will involve knowing the different realities of the local context.
In each country, it is possible to identify those common diseases or the most necessary treatments, which will help us plan hospitals that focus on the most serious local health challenges.
The architecture and planning of a hospital are of crucial long-term importance for proper patient care and functionality. They form the basis for optimal work processes and, in turn, minimize the workload of the hospital staff.
Hygiene, flexible work options and cost optimization play an important role in the design of workplaces, but they are not the only factors that play a role: patient and staff satisfaction is also key.
Arrangement and organization of treatment and prevention facilities, in accordance with hygienic requirements, make it possible to:
Create the best environmental conditions for patients;
Contribute to the introduction of treatment and protection regime;
Prevent the occurrence of nosocomial infections;
Facilitate the medical work of medical staff;
Promote the fastest recovery of patients and provide optimal conditions for the activities of health professionals.
After all, without proper hygienic conditions, therapeutic actions are powerless. As science and technology, including medicine, medical technology, and sanitary technology, are constantly being improved, deepened, and scientifically developed, hospital buildings are constantly being rebuilt and completed.
Investment costs for a hospital are unpredictably high. In rational business planning and economic field program, operating and personnel costs should be taken into consideration first, and all this could be done with the help of hospital consultants in Delhi NCR.
In the first phase of business planning, the builder, architects, expert planners and the hospital administration should meet together in order to minimize incorrect investment decisions and unfavorable operating expenses.
It is important that the architects cooperate with the administration and specialist engineers (hospital planners, hygienists) in dissertation.
The basis of business planning consists of equipment planning for construction, form, installation and construction system, medical technical requirements and equipment.
Hospitals are institutions that provide treatment and care for patients with severe and chronic complaints. Hospitals differ in the type, scope, area of expertise and the size of the treatment equipment.
While hospitals were planned as medical surgical institutions in the past, it is emphasized that the institutions are made suitable for human beings with the new trend today, all thanks to healthcare management consulting in India.
For any healthcare organization, getting accreditation means getting recognition for its performance standards, by a national accreditation body (NABH) or international accreditation organization (JCI).
It means that the organization has managed to meet the stringent standards at various levels set by the body, which is an independent external peer.
Accreditation is a testimony to a healthcare organization’s commitment to improve the safety and quality of patient care, ensure a safe care environment for patients, and continually work towards reducing risks to patients and staff.
The following are the challenges needed to be successfully overcome by the team to achieve accreditation.
The dearth of Core Team
The core team must include the representatives of Clinicians, the Nursing team, Quality, HR and training, Engineering, microbiologists, Housekeeping, Front Office, F&B, MRD & Pharmacy, etc. The detailed gap analysis across various departments concerning the objective factors of accreditation standards is to be carried out by the core team, in tandem with functional heads. The core team shall get the full support of the higher management to accomplish the tasks & achieve desired standards for the organization.
Procrastination and Inconsistent Processes
Most departments do not have written and practiced SOPs. Before beginning on the journey to accreditation, the core accreditation team needs to overcome the major challenge to break the inertia and ensure that the SOPs must be prepared on time by each department. There must also be a Cross-functional team for audits of each department to check the compliance with the SOPs. Implementation of the SOPs at the ground level is the key to the success of getting accredited which is achieved by intradepartmental training.
The audit observations, gap analysis, and gap closure are linked to the key result areas of a department & to ensure minimum non-compliance.
Unsafe Environment
The organization must work on improving the hospital infrastructure to ensure a safe environment for patients and staff.
The adherence to national building codes on fire norms.
The bilingual signages should be reworked.
The air condition, laminar flow in OT shall be reworked; HEPA filtration & OT direct excess should be controlled.
The air-conditioning design shall be for negative pressure in the isolation room.
Patient safety devices like nurse call units, care of vulnerable patients need to be tested for their functionality before submitting an accreditation application.
Patient Safety Goals should be achieved.
The organization must host proper meetings of all the relevant committees with precise documentation.
Improper Documentation
The major issue to be worked on is the mistakes in documentation, like unsigned treatment orders, incomplete discharge sheets, and medication orders. The top administration needs to understand the sensitivity of the problem and address the issue. The resident medical officers play a critical role to reduce these errors. The checklist must be created to check patient files and a team of medical officers must facilitate the activity both at the ward and medical records office.
Also, the fortnightly/monthly CMEs for clinicians can be conducted to emphasize documentation and capturing of conflicting events, near misses, and sentinel events.
Untrained Staff for Emergency Preparedness
The training department must identify both, hospital-wide (FIRE, BLS, Patients Rights & Responsibilities, etc) and department–wide (e.g Nursing –BMW, Hand Hygiene, NSI, Spill management, etc) training needs. The trainers for each activity need to be identified and mapped in the training calendar. Classroom training and hands–on training for emergencies shall be conducted, and feedback of the same must be critically evaluated and presented to the core team.
The biggest hurdle is to get employees to attend training sessions during duty hours. The challenge becomes intense when occupancy increases in the hospital. The constant motivation from departmental heads and the HR team can help overcome this challenge.
The mock drills on fire, community disaster, code blue, and spillage of bio-medical waste involve a team effort. The cohesiveness in the team shall be achieved after repeated mock tests.
Lack of acceptance of Data-Driven Approach
Accreditation pushes a healthcare organization towards a data–driven approach as quality indicators/metrics like surgical site infection and patient satisfaction index are captured and analyzed by committees. The challenge is to capture correct information regularly, undiluted by human interference.
As in many cases, the acceptance of data and arrangement to work towards the betterment of metrics by functional heads is a challenge. The top management initiative in quality improvement activities can help the hospital to move towards the journey of perpetual improvement.
Partial implementations of Laws and Regulations
The list of regulatory compliances includes obtaining and renewing pharmacy, lift, and blood bank licenses before accreditation. Also, before filing for accreditation, the hospital needs centralized tracking of all these.
The legal department should take initiative to put systems in a position to track all regulatory compliances. The departmental heads shall start sharing all documents with the legal department and management on priority.
Inconsistent Work
The timeline is very essential to attain accreditation. There is a fixed duration to correct the non-compliances after the pre & final evaluation by the accreditation body. There must be a hunger and enthusiasm to do the perfect quality work on time in all the employees of the healthcare organization. The core team shall continuously support the employees to move ahead in this process.
Having Misconceptions regarding Accreditation
All stakeholders must know that Accreditation benefits them all.
Patients get benefited because–
Having a high quality of care and safety.
Services are given by credential medical staff only.
The rights of patients are respected and protected.
Patient satisfaction is regularly evaluated.
Staff is benefited due to continuous learning, good working environment, leadership, and above all ownership of clinical processes.
Health care organizations get benefited due to stimulated continuous improvement.
Accreditation also demonstrates a commitment to quality care. It raises community confidence in the HCO services. It provides the opportunity to the healthcare unit to attain the benchmarks and an objective system of empanelment by insurance and other third parties.
Accreditation also provides access to reliable and certified information on facilities, infrastructure, and level of care.
10. Inadequate Inventory Control Measures
Considering the large number of stores across the healthcare organizations, and drugs and consumables kept in each sub-store and patient areas, it is a major challenge to identify expired and near expiry drugs. The joint audit from the central store and user department on regular basis must help reduce the error.
Overcoming these major challenges besides others like sustenance of facility/equipment, medication management, and nursing care, is essential & may help the hospital secure accreditation.
This is possible with the commitment of all stakeholders – the management, the team members, and the out-sourced employees. They must understand and know what the accrediting body is looking for, how to read and interpret the accreditation standards, and know what are the benefits of getting accredited.
This will help them to work towards it with better focus and enthusiasm. If you prepare well and have adequate project management you should be able to avoid these challenges and secure your accreditation.
Every year in India, thousands of patients die due to avoidable hospital errors and lack of safety measure. Safety in hospital building design can improve team performance and avoid errors by limiting harm and reducing the likeliness of mistakes.
Here is the list of 5 factors that top health organisations implement to achieve the safety goal for patients.
1. Restraint infection spread
The practice of washing and sanitise hands before contacting patients is a good practice to restrict the transfer of virus and bacteria. According to the health care association data, infections are the most common serious hospital complication that causes some serious health issue to patients.
Thus, healthcare providers should clean their hands before and after contacting patient contact so that they can protect themselves as well as their patients from infections.
2. Correct Patient Identification
Recording patients’ correct information confirmed that he/she receives the service or procedure can prevent various harmful events like administering the wrong medication or blood product to a patient. Thus, the patient information should be collected accurately.
3. Use Medicine Carefully
The availability of the enormous number of prescription drugs in the market can cause medical errors in any medical facilities and cause some serious consequences. To avoid such errors, label all the drugs and syringes carefully.
While labelling the drugs, make sure that any medicine doesn’t conflict with the current ones. Also, take some extra precautions with the patient on the blood thinner.
4. Customise hospital discharges
Customising easy to follow plans for patients like medication routine, the record of essential medicines and data of patients before discharge. Such steps before discharging patient can reduce the potentially preventable readmissions up to 30 per cent.
5. Avoid surgical mistakes
Under the pressure of operation, the operating room can become a chaotic environment if there is a miscommunication during the procedure. Plus, physical fatigue and other negligence can put disaster for patients in the operating room.
Whatever the cause of mistakes, it can leave patients with serious injuries that he/she may deal with for the rest of their life. Using the periodic timeouts strategy is a great way to avoid these mistakes.
The timeout break gives enough time to surgeons to revise their operating procedures and allow staff to consider all pieces of equipment.
Designing an advanced and modernised hospital layout needs a well-maintained plan. However, there are some complicated situations where you find it difficult to select the right layout for the hospital.
Nowadays, a perfect hospital design plan addresses many functions to the patients, family and staff. To provide such functions, one should consider the following factors before designing the layout of the hospital.
1. Aesthetic Design
A good hospital design should exhibit both the region and the visual and cultural ideology of the institution. Many hospitals offer the reference elements of hospitality design like spacious and transparent lobbies, covered drop-offs with valet parking and natural materials that provoke a sense of satisfaction.
Besides, adding soft sound and Art can play a key role in conceiving a harmonious and aesthetic environment for the patients.
2. Car Parking Facilities
A well-design space for parking affects the entire workforce and patient’s arrival. Almost 60% of patients use their vehicle to travel to the hospital. Also, the parking facilities help the clinicians, administrative staff, support services and volunteers who work late at night in the hospital.
3. Special Waiting Room
The waiting room in the hospital is one of the crucial that comfort and support the patient’s family. Also, those patients who don’t have a family can spend some private time there as well. A well-managed seating arrangement ensuring a line of sight for information and easy access to restrooms improves the experience.
4. Gracious Clinical Environment
A well designed clinical space can benefit both the patient and staff. A well maintains clinical area is as important as lobbies and waiting areas. Consider procedure rooms and suites where patients are assured, and blood-draw stations that promote natural daylight and positive distractions in art, material palette and views. Such areas are crucial to creating a tranquil and healing environment.
5. Healthy Surrounding
A healthy surrounding inside the hospital can increase the recovery and healing rate of patients. Designing with red list free materials provides filter and clean air that offering access to outside with operable windows create a healthy surrounding in the hospital premises.
6. Personalization Option
The choice of personalisation goes a long way toward creating a comfortable experience for patients. Besides, it helps the patients and their family to spend a better time together. Giving personalise space to patients like changing room colours, private or semi-private room for the infusion with customising overhead music or artwork could be a great way to comfort patients.
Designing the layout of the hospital is a complex process and need a proper requires proper planning that creates a positive atmosphere in the hospital. These 6 factors have the power to ensure a pleasant visit for patients and their families, faster healing and improved outcomes.
The construction of a new hospital project can take a long time, expensive endeavors and high specialization. Hospital space planning design requires significant oversight because of the safety of patients and health requirement, advanced technology and strict regulations the need to be supported.
Hospital construction maker faces mounting pressures to build the hospital in less time while delivering quality patient care. Also, hospital construction projects can take a lot of investment and extract a maximum value for each capital is the real task.
To benefit from each capital in making of the medical, there are the following things one should consider before making a hospital project:
Here are a few of the things that you need to carefully consider as you go about building a brand-new medical facility from the ground up.
Design an Efficient Space
The layout of the hospital should promote staff efficiency, which can be done by minimising the travel distance between the frequently used spaces and creating an efficient logistics system for supplies of food. Consider multi-purpose spaces that reduce travel time.
Compliance and Expandability
The modes of treatments and medical needs change continuously in hospital; therefore, a modular space planning and layout would be a great option. Using generic room sizes with easily accessed, modified mechanical and electrical system with planned directions for any future expansion.
Choose The Right Materials
Hygiene and cleanliness are crucial factors for building a medical facility. Many people visit the hospital and carry germs and viruses that can infect the hospital premises. So regular hygiene and cleaning are necessary. To keep this in mind, consider the right materials when building a medical facility.
Security Concern
In medical facilities, people who are mentally ill are treated but sometimes such people can get aggressive and could attack the doctors or staff. To handle such a situation, there is a need of having a secure space in the hospital to treat such patient. So, if you allow the treatment of mentally ill people then safety should be your prime concern.
Waste Management System
Medical facilities produce a lot of waste and require an extensive amount of energy. The waste could affect the medical facilities and the health of patients. To avoid such a problem, there must be a waste management system in the facilities.
Maintaining a clean environment in the facilities reflects a level of competent healthcare that must be fulfilled for patient safety. If you’re planning to build a new medical facility, you need a trustworthy consultancy just like Astron Health Care to get the exact idea of where and how to plan for the new medical facilities. An experienced consultancy company can help guide you through the process and make it as easy as possible for you.
Since patient satisfaction has been accepted as an important indicator in evaluating the quality of medical care, especially in the last two decades, there is an increasing interest in the perceptions of patients about the health service provided.
In terms of modern hospital management, it is necessary to define the factors affecting the satisfaction of the patients in a more reliable and clear conceptual framework, as the effective and efficient use of hospital resources as well as the quality of the service provided, and the areas that can be intervened organizationally should be revealed.
Patient satisfaction is a complex concept influenced by various factors and is one of the most important indicators of quality patient care.
Since the theories explaining patient satisfaction are not sufficient, patient satisfaction is generally based on whether the service provided meets the expectations of the patient or the patient’s perception of the service provided.
For this reason, it is emphasized in the literature that patient expectations and patient-nurse cooperation constitute the basis of patient satisfaction. In studies on patient satisfaction, it has been determined that the focus of this association is communication and informing the patient.
Patients enter the healthcare system with their various individual characteristics, attitudes and previous experiences. In addition to these characteristics, the patient’s expectations about nursing care are also influenced by the information obtained from relatives, friends, written and verbal media.
However, the patient’s expectations may change depending mostly on their experience in healthcare. This is because individuals who were previously hospitalized interact with healthcare providers in the meantime. The information they gain as a result of this interaction determines their expectations.
These expectations affect whether they are satisfied with the care they receive during their subsequent hospitalization or not. Individuals who have not been hospitalized before, on the other hand, may have limited expectations since they have not interacted in such a way.
Interest in the quality of care has grown steadily in recent years. The majority of health establishments place it at the heart of their priorities, in particular with the creation of care networks where patients are actors in their care.
There are many reasons for this: the constant and rapid evolution of medicine thanks to scientific progress, more and more claims concerning accessibility as well as the quality of care and new technologies, while requiring guarantees of safety.
All these reasons lead to the feeling of satisfaction expressed by the patient being taken into account. They gain all the more weight, in the context of the greater degree of information that people have about diseases and the possibilities for treatment or prevention available.
According to the providers of hospital consultancy in India, measuring patient satisfaction is a general concern of all healthcare establishments today. It is a source of information for improving the quality of care.
Several aspects of dissatisfaction can be noted concerning the identification of health personnel, communication, noise level and catering. These aspects can be significantly improved if corrective action is taken.
The diversity of people hospitalized and their journey generates expectations that are difficult to express. The notion of satisfaction therefore remains subjective and relative, and this problem can be solved with the help of top hospital consulting firms in India.
Uncommon in our context, it is increasingly being evaluated in Western countries with common and validated tools. Satisfaction surveys are therefore an important aspect that our hospitals must include for a quality approach.
Quality in the hospital is of vital importance to every patient. After all, it’s about health. Every patient must be able to rely on the fact that they are in good medical and nursing hands, and they want to know in which clinic they can find the best quality.
Increasing patient satisfaction with the quality of medical care is one of the significant tasks facing any medical institution. Today, in the context of the search for new approaches to improving the quality of medical services, the opinions of patients can serve as one of the criteria in a comprehensive assessment of the hospital’s activities.
The results of the study of satisfaction with the quality of services provided fairly accurately reflect the positive and negative trends in the hospital, allow us to identify factors that reduce patient satisfaction with medical services.
Hospital consulting firms in Indiaallow you to take corrective measures in a timely manner and serves as an objective basis for decision-making by the management of the institution.
With the development of humanity, and in particular with advances in the field of medicine, it is necessary to make a call to humanize health care and offer higher quality services.
The quality of medical care must be based on activities aimed at guaranteeing accessible and equitable health services with optimal professionals and taking into account the available resources, achieving user satisfaction with the care received.
Best hospital consultant in India aims to reflect on the need to integrate elements of a technical nature and also processes, objective and subjective, involved in the phenomenon of quality and emphasize its subjective element.
The level of patient satisfaction represents the subjective experience derived from the fulfilment or non-fulfilment of the expectations that a subject has regarding something. Evaluating satisfaction not only allows us to obtain an indicator of excellence, it is even more, an instrument of excellence.
Doctor-patient communication and interaction with nurses are crucial
The subjective perspective of the patient about his illness and treatment enables further statements to be made as to how well the patient felt the treatment and care as a recipient of the medical service.
This subjective assessment of the patient is also influenced by the care provided by the clinics and medical practices. Studies show that a professional conversation with empathic dialogue has a positive influence on recovery.
Relying on a hospital consulting company in India, who prepares the plans and procedures required by health, gives peace of mind, and allows to focus efforts on the daily production and management of the hospital, thus achieving more effectiveness.
Keeping up-to-date on compliance with legislation, avoids sanctions and improves the image and reputation of the organization.
Having an expert in the field be your interlocutor with the administration, reduces the time in the procedures, and improves the efficiency in the procedures.
The health administration is increasingly demanding when it comes to complying with regulations, so having a specialized advisor who helps to comply in the simplest and most efficient way is key to achieving the objective as soon as possible.
