Nowadays, as patients want to learn about their diseases and participate in the decisions made about them, providing healthcare services determined only by the healthcare team is not sufficient for the provision of quality healthcare services. For this reason, patient satisfaction is considered as a service process focused on patient expectations and needs in quality…
The origin of the problem is easy to identify but not for that reason it has been easy to solve; the critical points of the process are subject to the different objectives of those who compose it and are not aligned with the hospital’s business objectives. Perhaps doctors give preference to the brands of equipment,…
As, in most hospitals, the cost of labor is the largest component of operating expenses, the institutions will focus on promoting productivity as a way to reduce this burden. Fundamental for having an immediate impact on the provision of health services, and even of the population, the performance of the workforce is good to the…
The health system is one of the most important issues for any country. Although the care that patients receive is what stands out the most, to reach this point various processes that intervene in a successful management must be fulfilled. Today hospitals, clinics and outpatient care centers must deal with different providers, whether of medicines…
Management in health care involves the management of labor, financial and material resources of the medical organization. At the same time, the most obvious and seemingly understandable personnel management is associated with a huge number of problems and contradictions. And the most acute problem is the lack of medical personnel, both doctors and nurses. The…
Hospital administration and, in general, the administration of health centers, requires qualified and trained professionals in the management, administration and management of hospitals and clinics. To be successful, the management of health units must be in charge of people with vocation, leadership, organization and planning capacity. In the same way, you must prioritize quality and…
It is not surprising that customer experiences are less enjoyable than in other sectors, as contact to healthcare providers is mostly made because of health problems. However, satisfaction levels of outpatients are in a decreasing trend. In addition, with the help of new technologies, this lean process can be focused increasingly more cost-effectively and at…
If you do not have an adequate financial strategy, sooner or later you will have problems fulfilling your mission and strategic objectives. No matter what its mission is, whether it is non-profit or for-profit, whether it is publicly or privately owned, every hospital will benefit from an adequate financial strategy that supports its mission. Profitability…
The health sector is considered the most complex of modern societies. Its most important component is health services, that is, the organizations, resources and activities dedicated to providing medical care (in a broad sense) to the population. Health services to function properly not only require their most specific inputs: health professionals, facilities, equipment, medicines, etc.,…
The arrival of new therapies and increasingly personalized devices, robotics and ICT technologies represent a real tsunami for health systems. The traditional paths of prevention, diagnosis and treatment of a patient change profoundly and the concept of health itself changes. Health marketing applied to dental clinics , aesthetic medicine, plastic surgery, assisted reproduction, ophthalmology, orthodontics,…
