One of the factorsthat increases patient loyalty is the prestige that the power of the brand gives you. Some patients choose and stay hospital simply believing in the power and prestige of the brand. One of the most important duties of such hospitals is not to damage this strong perception. The prestigious hospital does not…
Nowadays, as patients want to learn about their diseases and participate in the decisions made about them, providing healthcare services determined only by the healthcare team is not sufficient for the provision of quality healthcare services. For this reason, patient satisfaction is considered as a service process focused on patient expectations and needs in quality…
The Risk Management approach refers to a process through which it is intended to achieve a reduction of the existing risk levels. By controlling threats and reducing vulnerability. In the hospital context, it is also aimed at reducing the risks of damage to people, resources and processes. Identifying and controlling mainly threats and reducing vulnerability…
