The pandemic has brought many changes in the way businesses function. The World has now learned to leverage the potential of technology, which otherwise would have taken more years.
To promote continuity, The Joint Commission International (JCI) has resumed and shifted the accreditation process to the Online mode.
Now the reaccreditation and accreditation assessment surveys are being conducted either as Virtual or Hybrid surveys.
Virtual surveys are conducted remotely by the assigned JCI surveyors via video conferencing on online meeting software.
Hybrid Surveys are conducted partially online and onsite. In this, some of the assigned surveyors visit the location and perform the surveys while remaining surveyors conduct the surveys via video conferencing on online meeting software.
Since the Virtual and Hybrid surveys are conducted over videos, the survey-eligible locations should have access to high-speed internet, computers, cameras, sound systems and online meeting software such as Microsoft Teams, Zoom, Skype for Business etc.
The surveyor needs to assess the location on camera, hence it is advisable for survey locations to have a technical team on a standby for troubleshooting any software or hardware related issues.
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The JCI Virtual and Hybrid surveys have proven to be beneficial in following ways:
1. The Virtual and Hybrid surveys are available for both accreditation and reaccreditation applications. Thus, even in the pandemic, the reaccreditation process has been carried out without much delay.
2. It saves a lot of time for surveyors and applicants as less or no travelling time is involved.
3. Saves cost of applicants as less travel and accommodation arrangements are required to be made.
Many critical parameters are assessed for JCI accreditation. This process can be streamlined and made smooth with the right guidance by the consultant.
To ensure the success rate of accreditation surveys, consultants can help in the following ways:
1. Mock Surveys: The mock surveys are planned to ensure preparedness for the JCI surveys.
2. Staff Preparedness: The clinical discussion and mock interviews are conducted with different staff as per the norms.
3. Mock Tracers: Consultant also runs patient tracer and medication tracers as per the accreditation guidelines.
4. FMS Round: The facility set-up assessments are also carried out by the consultant to ensure adherence to the accreditation norms.
5. Reports: The reports are shared with the applicant to understand the non-compliance.
6. Non-compliance: Consultants helps to improve the non-compliance parameters and ensure the smooth application process.
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