The process of creating optimal hygienic conditions in medical institutions is determined by the peculiarities of land planning and development, arrangement and internal planning of buildings, their sanitary and technical improvement, as well as the sanitary condition during operation. In planning a hospital, getting accurate data is crucial. There are no right solutions for everything…
Every year in India, thousands of patients die due to avoidable hospital errors and lack of safety measure. Safety in hospital building design can improve team performance and avoid errors by limiting harm and reducing the likeliness of mistakes. Here is the list of 5 factors that top health organisations implement to achieve the safety…
Since patient satisfaction has been accepted as an important indicator in evaluating the quality of medical care, especially in the last two decades, there is an increasing interest in the perceptions of patients about the health service provided. In terms of modern hospital management, it is necessary to define the factors affecting the satisfaction of…
Quality in the hospital is of vital importance to every patient. After all, it’s about health. Every patient must be able to rely on the fact that they are in good medical and nursing hands, and they want to know in which clinic they can find the best quality. Increasing patient satisfaction with the quality…
The trends in relation to the planning, design and equipment of the entities that offer health services at this time focus on several aspects to be able to cover the different variables that protect the needs of the moment. Current trends should be based on at least 8 topics: Creation of curative environments Evidence-based design…
Personality characteristics of healthcare personnel, courtesy, affection, interest and understanding, professional attitudes, ways of presenting their knowledge and skills, especially the patient-nurse relationship plays an important role in patient satisfaction. In the literature, the most important factor affecting patient satisfaction is communication and adequate information to the patient. Because the ability of health care providers…
Whichever industry you are in, the first way to compete is to differentiate yourself from your competitors. The situation in the health sector is not different. Moreover, in the health sector, patients want to see you different from other hospitals, as well as position themselves differently to feel different than other patients. This happens only…
The way to ensure the patient’s loyalty to the institution is through the patient’s heart. Just like the bond of trust between the patient and the doctor, a bond should be established. In this sense, in order for the call centre to establish this communication and to carry out projects, information flow should be ensured…
One of the factorsthat increases patient loyalty is the prestige that the power of the brand gives you. Some patients choose and stay hospital simply believing in the power and prestige of the brand. One of the most important duties of such hospitals is not to damage this strong perception. The prestigious hospital does not…
A hospital that cannot increase the number of patients is likely to suffer from patient loyalty. Patient loyalty generally occurs in three ways. PhD-based loyalty Hospital-based loyalty Loyalty to brand power PhD-Based Loyalty As the patient is satisfied with the doctor and his abilities, it becomes dependent on the doctor. Even with the slightest dissatisfaction…
