The process of creating optimal hygienic conditions in medical institutions is determined by the peculiarities of land planning and development, arrangement and internal planning of buildings, their sanitary and technical improvement, as well as the sanitary condition during operation. In planning a hospital, getting accurate data is crucial. There are no right solutions for everything…
Quality in the hospital is of vital importance to every patient. After all, it’s about health. Every patient must be able to rely on the fact that they are in good medical and nursing hands, and they want to know in which clinic they can find the best quality. Increasing patient satisfaction with the quality…
Personality characteristics of healthcare personnel, courtesy, affection, interest and understanding, professional attitudes, ways of presenting their knowledge and skills, especially the patient-nurse relationship plays an important role in patient satisfaction. In the literature, the most important factor affecting patient satisfaction is communication and adequate information to the patient. Because the ability of health care providers…
The way to ensure the patient’s loyalty to the institution is through the patient’s heart. Just like the bond of trust between the patient and the doctor, a bond should be established. In this sense, in order for the call centre to establish this communication and to carry out projects, information flow should be ensured…
One of the factorsthat increases patient loyalty is the prestige that the power of the brand gives you. Some patients choose and stay hospital simply believing in the power and prestige of the brand. One of the most important duties of such hospitals is not to damage this strong perception. The prestigious hospital does not…
Nowadays, as patients want to learn about their diseases and participate in the decisions made about them, providing healthcare services determined only by the healthcare team is not sufficient for the provision of quality healthcare services. For this reason, patient satisfaction is considered as a service process focused on patient expectations and needs in quality…
The origin of the problem is easy to identify but not for that reason it has been easy to solve; the critical points of the process are subject to the different objectives of those who compose it and are not aligned with the hospital’s business objectives. Perhaps doctors give preference to the brands of equipment,…
The health system is one of the most important issues for any country. Although the care that patients receive is what stands out the most, to reach this point various processes that intervene in a successful management must be fulfilled. Today hospitals, clinics and outpatient care centers must deal with different providers, whether of medicines…
Hospital administration and, in general, the administration of health centers, requires qualified and trained professionals in the management, administration and management of hospitals and clinics. To be successful, the management of health units must be in charge of people with vocation, leadership, organization and planning capacity. In the same way, you must prioritize quality and…
It is not surprising that customer experiences are less enjoyable than in other sectors, as contact to healthcare providers is mostly made because of health problems. However, satisfaction levels of outpatients are in a decreasing trend. In addition, with the help of new technologies, this lean process can be focused increasingly more cost-effectively and at…
