The expert first points to the central aspect of the issue: the sustainability of the system. Outsourcing of services does not just create a new relationship between public and private, but it allows to create virtuous circles with the consequent saving of resources. But top healthcare consulting firms in India adds to this topic another well-known issue in assessing the opportunities offered by outsourcing: the addition of new professional skills difficult to integrate into the previous model.
The mix between public and private
It is an old question of the debate on the integration between public and private. The doubts raised by some reside in the fact that private logic cannot guarantee the pursuit of certain purely public goals. A mix, a mix, collaboration, however, that does not exclude one or the other but makes them interact fruitfully seems to be a satisfactory solution.
Integration is already under way, indicating that there has been a radical change of mentality in the public because it has understood the necessity and convenience of having part of its duties to other people who are more likely to do so, thanks also the slimness and flexibility that they can boast over the public. “
A new method of evaluation
One of the most burning issues in public-private integration is the evaluation. In the past, only economically-focused evaluation systems were adopted. The Balanced Scorecard, on the other hand, aims to take account of extra-financial indicators such as patient satisfaction and the quality of the service provided.
The expert states that evaluation is not a “true science” and therefore improvements are always possible. From what is said in the interview it is possible to say that, even in Italy, the integration of the private in the SSN is now an irreversible process. The new service reflects emerging style, which stands out in the market for its ability to partner with customers and listen to their needs, realizing genuine accompaniment and tutoring in system implementation and training.
Advice
Advice is directed to hospitals, clinics, senior residences, personal services and covers the process review, both for regulatory compliance by ISO 9001: 2015 and for the application of specific technical disciplines. Some areas of application may be:
- Residences for elderly;
- Medication-assisted procreation centers;
- Home care and palliative care;
- Cord blood banks;
- Blood banks;
- Top healthcare consulting firms in India (Hematology, Organ Transplants, CSE Transplants, Pediatrics, Operating Rooms);
- Centers conducting clinical research;
The main feature of hospital consultancy services in India is the application of a methodology that can:
- comply with binding norms and voluntary standards;
- safeguard the care of individual services;
- To ensure an effective improvement in the quality of the service.
Training
The training is addressed to both the operating personnel and the companies operating in the tertiary and hotel sectors and can be targeted as follows:
- Clinical risk management;
- Inter professional communication, with particular reference to those who have a direct relationship with the public;
- Development of skills in the field of social health care with particular reference to the following competences:
- Efficacy (Lean method);
- Empathy (passage from empathy to exotics and empowerment);
- Communication (Communication skill);
Assertiveness.