Around the world, national healthcare emergency plans have struggled to cope with the force of Covid-19, with healthcare facilities and critical care systems buckling under extraordinary pressure. Faced with a massive inrush of long-term intensive care patients, overstretched hospitals have often had to rely on medical evacuations organized by regional health agencies and even the…
Accreditation is a voluntary program in which trained external reviewers evaluate a healthcare organization’s yielding and compare it with pre-established performance standards. In an ever-evolving healthcare landscape, important regulatory updates occur rapidly and frequently. The accreditation approach has pushed the bar for healthcare organizations quite high and induces continuous improvements in healthcare organizations. In this…
The waiting rooms of an oncology hospital are very special places. During the treatment process against the disease, which can be very long, these spaces become the routine environment of patients. Patients who usually face long waits and moments of high emotional load and stress. History and classic concept of waiting rooms in hospitals In…
Since patient satisfaction has been accepted as an important indicator in evaluating the quality of medical care, especially in the last two decades, there is an increasing interest in the perceptions of patients about the health service provided. In terms of modern hospital management, it is necessary to define the factors affecting the satisfaction of…
Quality in the hospital is of vital importance to every patient. After all, it’s about health. Every patient must be able to rely on the fact that they are in good medical and nursing hands, and they want to know in which clinic they can find the best quality. Increasing patient satisfaction with the quality…
The trends in relation to the planning, design and equipment of the entities that offer health services at this time focus on several aspects to be able to cover the different variables that protect the needs of the moment. Current trends should be based on at least 8 topics: Creation of curative environments Evidence-based design…
Personality characteristics of healthcare personnel, courtesy, affection, interest and understanding, professional attitudes, ways of presenting their knowledge and skills, especially the patient-nurse relationship plays an important role in patient satisfaction. In the literature, the most important factor affecting patient satisfaction is communication and adequate information to the patient. Because the ability of health care providers…
Whichever industry you are in, the first way to compete is to differentiate yourself from your competitors. The situation in the health sector is not different. Moreover, in the health sector, patients want to see you different from other hospitals, as well as position themselves differently to feel different than other patients. This happens only…
The way to ensure the patient’s loyalty to the institution is through the patient’s heart. Just like the bond of trust between the patient and the doctor, a bond should be established. In this sense, in order for the call centre to establish this communication and to carry out projects, information flow should be ensured…
One of the factorsthat increases patient loyalty is the prestige that the power of the brand gives you. Some patients choose and stay hospital simply believing in the power and prestige of the brand. One of the most important duties of such hospitals is not to damage this strong perception. The prestigious hospital does not…
