The way to ensure the patient’s loyalty to the institution is through the patient’s heart. Just like the bond of trust between the patient and the doctor, a bond should be established. In this sense, in order for the call centre to establish this communication and to carry out projects, information flow should be ensured…
One of the factorsthat increases patient loyalty is the prestige that the power of the brand gives you. Some patients choose and stay hospital simply believing in the power and prestige of the brand. One of the most important duties of such hospitals is not to damage this strong perception. The prestigious hospital does not…
A hospital that cannot increase the number of patients is likely to suffer from patient loyalty. Patient loyalty generally occurs in three ways. PhD-based loyalty Hospital-based loyalty Loyalty to brand power PhD-Based Loyalty As the patient is satisfied with the doctor and his abilities, it becomes dependent on the doctor. Even with the slightest dissatisfaction…
Nowadays, as patients want to learn about their diseases and participate in the decisions made about them, providing healthcare services determined only by the healthcare team is not sufficient for the provision of quality healthcare services. For this reason, patient satisfaction is considered as a service process focused on patient expectations and needs in quality…
Because of the wide range of services and functional units, the hospital architecture design & planning India are quite complex. An ideal hospital design integrates the functional requirements with the human needs of its varied uses. All the hospitals share certain common attributes regarding their size, location and budget. Here are some points that are…
In the globalized world, the healthcare industry is not only impacted by corporate growth but various other forces like business competition, medical tourism, medical insurance, patient expectations, etc. Because of this, the quality of healthcare at hospitals is affected. Quality of care is one of the prominent agendas of any health policy. This has led…
Top 4 Healthcare design trends that will shape Medical planning in 2021: In 2021, as we all know, the healthcare industry is booming at a rapid rate. It is one of the fastest-growing sectors of our economy with no signs of a downturn. As the population continues to rise, healthcare facilities are looking to expand,…
The origin of the problem is easy to identify but not for that reason it has been easy to solve; the critical points of the process are subject to the different objectives of those who compose it and are not aligned with the hospital’s business objectives. Perhaps doctors give preference to the brands of equipment,…
As, in most hospitals, the cost of labor is the largest component of operating expenses, the institutions will focus on promoting productivity as a way to reduce this burden. Fundamental for having an immediate impact on the provision of health services, and even of the population, the performance of the workforce is good to the…
The health system is one of the most important issues for any country. Although the care that patients receive is what stands out the most, to reach this point various processes that intervene in a successful management must be fulfilled. Today hospitals, clinics and outpatient care centers must deal with different providers, whether of medicines…
