Hospital administration and, in general, the administration of health centers, requires qualified and trained professionals in the management, administration and management of hospitals and clinics. To be successful, the management of health units must be in charge of people with vocation, leadership, organization and planning capacity. In the same way, you must prioritize quality and…
It is not surprising that customer experiences are less enjoyable than in other sectors, as contact to healthcare providers is mostly made because of health problems. However, satisfaction levels of outpatients are in a decreasing trend. In addition, with the help of new technologies, this lean process can be focused increasingly more cost-effectively and at…
If you do not have an adequate financial strategy, sooner or later you will have problems fulfilling your mission and strategic objectives. No matter what its mission is, whether it is non-profit or for-profit, whether it is publicly or privately owned, every hospital will benefit from an adequate financial strategy that supports its mission. Profitability…
Service alternatives are increasing in the health sector. Therefore, hospitals must find ways to create loyal patients. One of the best ways to create loyal patients is building good relationships with patients. Almost all of the health institutions do not work with the infrastructure to create loyal patients. In fact, databases should be created to…
The hospital produces medical care and services for the benefit of the patient and the latter, like any other client, must assess the quality of the care he has received and declare himself satisfied with it or change his doctor or establishment (if possibilities allow it). Like any company that provides services, the hospital is…
The pandemic has brought many changes in the way businesses function. The World has now learned to leverage the potential of technology, which otherwise would have taken more years. To promote continuity, The Joint Commission International (JCI) has resumed and shifted the accreditation process to the Online mode. Now the reaccreditation and accreditation assessment surveys…
NABH for healthcare organizations came into the existence in the year 2005 and after quite a few initial hiccups, it has been gaining traction in India. There are 729 NABH accredited hospitals in India (source: NABH website). According to the updated list of accredited hospitals, only 61 hospitals have been included in the NABH accredited…
Most large entrepreneurs are likely to agree that in private sector companies, performance is directly related to the effectiveness of management practices. However, the relationship between hospital management practices and clinical outcomes is still a matter of debate. A modern medical institution is complex to manage, it has many departments of various profiles, which are…
Any environment in which a person lives has certain factors that negatively affect him (risk factors). To maintain health, a person must be well adapted to them. Hospitalization is always stressful for the body. Both the disease itself and the new environment force a person to change their usual way of life and to satisfy…
The Risk Management approach refers to a process through which it is intended to achieve a reduction of the existing risk levels. By controlling threats and reducing vulnerability. In the hospital context, it is also aimed at reducing the risks of damage to people, resources and processes. Identifying and controlling mainly threats and reducing vulnerability…
