Evidence-based research indicates a reduction in operating costs and a positive experience for patients and families. The combination of architectural design and clinical planning is a powerful idea that can help progress in the delivery of health services. With it, health care providers can overcome social, economic and political barriers and come to a system…
The ultimate goal of hospital designers & planners is to create the best treatment environment and favourable conditions for patients. There are many technologies available for patient safety that should be studied during the general planning, programming and design of the premises. Each has different effects on processes, operations, medical programs, facilities, and premises planning,…
Since patient satisfaction has been accepted as an important indicator in evaluating the quality of medical care, especially in the last two decades, there is an increasing interest in the perceptions of patients about the health service provided. In terms of modern hospital management, it is necessary to define the factors affecting the satisfaction of…
Whichever industry you are in, the first way to compete is to differentiate yourself from your competitors. The situation in the health sector is not different. Moreover, in the health sector, patients want to see you different from other hospitals, as well as position themselves differently to feel different than other patients. This happens only…
The way to ensure the patient’s loyalty to the institution is through the patient’s heart. Just like the bond of trust between the patient and the doctor, a bond should be established. In this sense, in order for the call centre to establish this communication and to carry out projects, information flow should be ensured…
One of the factorsthat increases patient loyalty is the prestige that the power of the brand gives you. Some patients choose and stay hospital simply believing in the power and prestige of the brand. One of the most important duties of such hospitals is not to damage this strong perception. The prestigious hospital does not…
The Risk Management approach refers to a process through which it is intended to achieve a reduction of the existing risk levels. By controlling threats and reducing vulnerability. In the hospital context, it is also aimed at reducing the risks of damage to people, resources and processes. Identifying and controlling mainly threats and reducing vulnerability…
Health services increasingly have higher demands for their organization, management and operation. The great diversity and specialization of knowledge that healthcare organizations need to adequately respond to the demands of modern medicine makes it impossible to be self-sufficient without resorting to a wide range of external experts (consultants). Therefore, the objective of this article is…
Covid-19 has caused a transformation in the management and organization of the health system and this has been an opportunity for the development of hospital management consultancy services. Knowing and understanding the new problems in healthcare is a necessary research objective for the Industry, when it comes to meeting the needs of its customers. IMPACT…
The demand for consultancy is increasing in the age we live in. There is a great need for consultancy not only in the management but also in all areas of life. As life becomes more complex for both people and institutions, the need for accurate information increases. Today, the evolution of the healthcare system is…
