Healthy Business Design: 4 Steps to Expand the Healthcare Business

Healthy Business Design is the formula designed to develop the business of private health facilities that want to design new health experiences for their patients.

Patients at the center of an ongoing transformation in the world of health and well-being: from patients to people, with their needs and needs. The program allows to change the approach to care, from “to care” to “to care” thanks to design methodologies that will enable:

  • Focus on the objectives
  • Better understand patients
  • Develop effective strategies to attract new ones

41243338395_633b56bae9_o

Healthy Business Design can also be applied to networks of medical facilities, multi-specialist studies and single-specialist studies that want to differentiate themselves and represent a fixed point in their territory.

How does Healthy Business Design work?

Healthy Business Design by health care equipment planners is developed in 4 structured steps, designed to achieve concrete results in a concise time:

Understanding customers:

Through individual interviews with the key people of the company and, thanks to a visual representation of the results, experts identify the values that characterize the activity. Not only that, because it analyzes the business model, establishes its objectives and traces the profile of ideal patients. Continue reading

Internet of Things in Health: Internet of the Patient?

What are the forecasts for the Internet of Things in the health sector? To get an idea, we pointed out two aspects: on the one hand, the use of the term IoHT – Internet of Healthcare Things, in its acronym in English – has already been extended to refer to the practical utilities of the IoT in health. On the other hand, healthcare is already the second activity associated with interconnected devices, behind manufacturing, distribution, and logistics. Can we then talk about the Patient’s Internet?

The Internet of Things, allied to the healthcare professional

Many devices and objects, now interconnected, can provide a significant amount of data and medical information – documentation and medical records – in real time, data stored in the cloud for later analysis and management by healthcare equipment planners that offer significant savings of space and costs. A set of information that helps the health professional to manage and monitor the status of patients and, also, makes it possible to speed up emergency actions since the doctor will count with a click of the patient’s clinical history and needs.

download

In this sense, the IoT is already being used for the remote monitoring of patients through the wearable devices to know in real time different health variables and to be able to act in case of emergency. Also, this remote control allows establishing medical visits when the device detects that consultation is necessary, thus saving time and costs to patients and improving recovery rates. On the other hand, it encourages the self-care of the sick, capable of managing and controlling their health from their home.

However, it is useless to have large amounts of information if you do not carry out an analysis and interpretation of the information obtained. The IoT opens the doors to an analysis of  behaviors and habits on a larger scale and allows to cross the information with other epidemiological variables, for the implementation of public health policies that help improve the quality of care based on the analyzes and predictions obtained.

The sensors, more than a trend

The use and implementation of sensors go far beyond the control of healthy variables by the patient since there are numerous tools to be applied within the health center, with the objective of monitoring medical and health equipment and helping the patient in their recovery -like the smart beds. It allows you to adjust positions depending on the movements of patient- or for remote control of parameters such as temperature or noise of hospital rooms, to help ensure compliance at all times the highest quality of healthcare service. The role of sensors in health management will become increasingly important.

The dares of the Internet of Things in health

Some challenges of this technology implementation involve the initial investment for the integration of the data in the different systems of the health centers, ensuring interchangeability, as well as the implementation of supervision systems by hospital equipment planners that provide continued preventive maintenance. On the other hand, training health professionals on the management of innovative devices and software on the network, and providing maximum security and privacy of patient data should also be a priority to incorporate the health sector to these latest technological advances.

Why Offer Scheduling of Online Appointments For Patients?

The online scheduling of appointments and examinations in hospitals, diagnostic centers, and laboratories is no longer a complete novelty, and it has been created with the aim of giving more practicality to patients and reducing costs. It is the way for any company in the health sector want to improve your profit margin, improving the level of patient satisfaction and your credibility in the market. So, how have some hospitals presented unpredictable results? The difference in performance between one institution and another is explained by the quality of the system implemented and by the way in which this new dynamic is integrated into the routine of health institutions.

Most claims against health institutions are generally complaints about inadequate care, wrong information, and long wait time on the phone to schedule an appointment or an exam. The curious thing is to perceive that in the middle of the information age, many hospitals, diagnostic centers, and laboratories insist on carrying out the agendas manually.

Observing that many health institutions still do not have health care equipment planners and appointment scheduling online or use the tool through low-quality solutions, we decided to write this article. We will show the advantages of implementing the system, the errors that should be avoided so that the institution perceives the difference of results of that initiative directly in its monthly financial statements and demonstrations. Come with us:

What advantages do these systems usually bring?

We can start by advancing what an online scheduling system offers:

  • End of the long waiting time for agendas;
  • Flexibility for the patient to schedule their appointment in any of the 24 hours a day, seven days a week;
  • Better overall patient experience;
  • Reduction of costs with the payment of third-party customer service (contact center) or payroll telemarketing attendants when directly supported by the institution;
  • Elimination of scheduling errors;
  • Removal of scheduling of 2 appointments for the same doctor, at the same time due to the failure of communication between employees;
  • Reduction of absenteeism rates with the facilitation of the scheduling flow and availability of alert modules to patients;
  • Credibility and professionalism conferred on the institution.

In practice, we talk about something much more significant than the simple electronic scheduling of medical appointments. That’s because, generally, that functionality is only an integral part of a complete health management system that many state-of-the-art institutions already use. In a broad panorama, we have a robust performance management software that is constituted, a global IT solution in health, whose scheduling of online appointments and exams is only one of its utilities.

Modules of online exam results eliminate a good part of the rows in the reception of the institutions, guarantee operation 24 hours per day, in addition to better management of the flow and variations in the demand and sending of SMS messages as a reminder to the patients regarding the scheduled procedures. Several advantages justify the need of top healthcare consulting firms in India. All without trying the dashboard developed based on Business Intelligence, which presents indicators, data crossing, and issuance of graphical reports beneficial for strategic decision making.